{"id":64215,"date":"2023-04-13T05:00:00","date_gmt":"2023-04-13T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=64215"},"modified":"2023-08-31T13:33:05","modified_gmt":"2023-08-31T20:33:05","slug":"healthcare-security-trends","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/healthcare-security-trends\/","title":{"rendered":"Healthcare Workers Agree Data Security Is Their Responsibility, But Survey Shows Massive Gaps in Practice"},"content":{"rendered":"\n<p><em>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go <\/em><a href=\"https:\/\/www.salesforce.com\/news\/topics\/artificial-intelligence\/\"><em>here<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<p class=\"has-text-align-left\"><em>Only 39% of healthcare workers check security protocols before trying a new tool or technology, as almost a quarter think that generative AI is safe to use at work<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>A new Salesforce survey of over 400 healthcare workers reveals that while the majority (76%) agree that keeping data safe is their responsibility, it appears they are not consistently implementing cybersecurity best practices.&nbsp;<\/p>\n\n\n\n<p>This may be of concern in a sector that collects highly sensitive data. Over half (57%) of healthcare workers report their job has become more digitized in the last two years, indicating that an even larger amount of data needs protection.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Over half (57%) of healthcare workers report their job has become more digitized in the last two years, indicating that an even larger amount of data needs protection.<\/p>\n<\/blockquote>\n\n\n\n<p>Despite the important task of protecting patient data, and healthcare being the <a href=\"https:\/\/blog.checkpoint.com\/2023\/01\/05\/38-increase-in-2022-global-cyberattacks\/\" target=\"_blank\" rel=\"noreferrer noopener\">third-most cyber attacked industry in 2022<\/a>, nearly a quarter (22%) of survey respondents say that security protocols are not strictly enforced in their organization. And, nearly one in three (31%) don\u2019t know what to do in the event of a breach.<\/p>\n\n\n\n<p>Salesforce\u2019s <em>New Era of Data Stewardship in Healthcare <\/em>survey uncovers potential security gaps among healthcare workers today, and highlights the need for trusted technologies to support workers as they protect patient data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-healthcare-workers-are-on-the-front-lines-of-keeping-patient-data-safe-but-are-not-always-enabled-with-adequate-training\">Healthcare workers are on the front lines of keeping patient data safe \u2014 but are not always enabled with adequate training&nbsp;<\/h2>\n\n\n\n<p>Healthcare workers are responsible for patient care, and that includes their data. While organizations recognize the importance of a security-first culture, the reality on the ground shows that existing trainings and tools could be improved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Over two-thirds (67%) of healthcare workers say they have a security-first culture, but less than a third (31%) say they are very familiar with company security processes and protocols.<\/li>\n\n\n\n<li>Forty-three percent say they personally don\u2019t have to worry about security at work.<\/li>\n\n\n\n<li>Most (70%) say they have the training needed to keep data secure. However, only 54% find security training to be efficient, and almost one in five (19%) say that their security training is not relevant to their job.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"89534\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/linked-content\/reaching-more-patients-how-ai-and-data-drive-better-representation-in-clinical-trials\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img 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\/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/linked-content\/reaching-more-patients-how-ai-and-data-drive-better-representation-in-clinical-trials\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tReaching more patients: How AI and data drive better representation in clinical trials\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"85397\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/video\/adobe-population-health-real-time-updates-agentforce\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/How-Adobe-Population-Health-is-Transforming-Healthcare-Case-Management-with-Agentforce.png?w=1024\" class=\"content-card__image\" alt=\"Smiling woman sitting at a counter with vitamins.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/How-Adobe-Population-Health-is-Transforming-Healthcare-Case-Management-with-Agentforce.png 1200w, 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\/>\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/video\/adobe-population-health-real-time-updates-agentforce\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tHow Adobe Population Health is Transforming Healthcare Case Management with Agentforce\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t1 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/64215\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\">Healthcare workers consider their devices to be safe, which can contribute to risk&nbsp;<\/h2>\n\n\n\n<p>Security training has also netted low results when it comes to technology, and especially, personal devices. The research shows that healthcare workers are blending personal and corporate devices for work:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only 40% of healthcare workers consider their connected devices (e.g., mobile phone, laptops) to be a cybersecurity risk.<\/li>\n\n\n\n<li>More than half (61%) assume if they can access something on their work device, it must be safe.<\/li>\n\n\n\n<li>One in three (33%) healthcare workers use the same passwords for personal and work-related logins.<\/li>\n\n\n\n<li>Almost half (46%) have accessed work documents or systems from their personal device.<\/li>\n\n\n\n<li>Almost half (48%) agree that their personal devices are as secure as their work devices.<\/li>\n<\/ul>\n\n\n\n<p>Almost three-quarters (74%) of respondents say their company has the tools needed to keep data secure. However:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Less than half (39%) of healthcare workers use multi-factor authentication every time.<\/li>\n\n\n\n<li>One in four (25%) have accidentally clicked on a suspicious link at work.<\/li>\n\n\n\n<li>Almost one in five (19%) never use VPN for online work.<\/li>\n\n\n\n<li>Under half (42%) flag phishing emails every time to the security team when they receive them.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"64244-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=1024\" alt=\"\" class=\"wp-image-64244\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"64244-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=1024\" alt=\"\" class=\"wp-image-64244\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Health_Stat_img1.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Generative AI experimentation may present new cyber risks&nbsp;&nbsp;<\/h2>\n\n\n\n<p>As organizations explore the use of generative AI, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">new security implications<\/a> can arise, especially in industries like healthcare with sensitive patient information. The survey reveals that healthcare workers are experimenting with new technologies like generative AI, sometimes at the expense of security:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only 39% of healthcare workers check security protocols before trying a new tool or technology.<\/li>\n\n\n\n<li>Almost a quarter (23%) think that generative AI is safe to use at work, and 15% have already experimented with generative AI, like ChatGPT or DALL-E, for work.<\/li>\n\n\n\n<li>Just 55% feel their security policies keep up with new tools and technologies.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"1-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/vBGRDwFAviTY0Yj61i9KddvCX_3hVQDR4Y4luj5LLOWB4GdwPzAB_poj7kYoNN_RCszvA6bMg8ozrqL4q_VTY2N4fNqa9DmPKbWlLYqgSdsS72h1pseON-BLuf3YLNt8dTEr8KBe54uSi3-p8Y8I3L8\" alt=\"\"\/><\/a><\/figure>\n<div id=\"1-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/vBGRDwFAviTY0Yj61i9KddvCX_3hVQDR4Y4luj5LLOWB4GdwPzAB_poj7kYoNN_RCszvA6bMg8ozrqL4q_VTY2N4fNqa9DmPKbWlLYqgSdsS72h1pseON-BLuf3YLNt8dTEr8KBe54uSi3-p8Y8I3L8\" alt=\"\"\/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>\u201cAs more patient data is stored and transmitted digitally, cybersecurity risks will continue to evolve. And they become more complex as new technologies like generative AI enter the fold,\u201d said Sean Kennedy, VP &amp; GM, Global Health Strategy &amp; Solutions, Salesforce. \u201cHealthcare workers play a critical part in keeping patient data safe. Organizations can empower their workforce by fostering a strong security-first culture that emphasizes the importance of security at all levels and enables them with secure digital tools.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">More information:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn about Customer 360 for Health innovations announced at HIMSS <a href=\"https:\/\/www.salesforce.com\/news\/salesforce-himss-2023\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>&nbsp;<\/li>\n\n\n\n<li>Learn more about Salesforce Customer 360 for Health <a href=\"https:\/\/www.salesforce.com\/solutions\/industries\/healthcare\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>Review findings from the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">Generative AI in IT<\/a><a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-research\/\"> survey<\/a>, which uncovers opportunities and barriers like security to generative AI adoption&nbsp;<\/li>\n\n\n\n<li>Learn more about the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/digital-skills-based-experience\" target=\"_blank\" rel=\"noreferrer noopener\">digital skills gap<\/a>, including the need for cybersecurity skills, and how companies can narrow it<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Research methodology<\/h4>\n\n\n\n<p>Data from Salesforce\u2019s <em>New Era in Data Stewardship<\/em> is based on a survey of 1,230 full-time employees within automotive (400 respondents), government (412 respondents), and healthcare (418 respondents) across the U.S. The survey was conducted in partnership with YouGov in March 2023.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. Only 39% of healthcare workers check security protocols before trying a new tool or technology, as almost a quarter think that generative AI is safe to use at work A new Salesforce survey [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":64223,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1912],"sf_topic":[1737,2498,2068,2274],"sf_product":[2363,2717],"sf_industry":[1743],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[2838],"sf_visibility":[],"coauthors":[],"class_list":["post-64215","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-automation","sf_topic-customer-360","sf_topic-health-and-safety","sf_product-customer-360","sf_product-data-360","sf_industry-healthcare-and-life-sciences","sf_location-global","sf_collection-future-of-crm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Healthcare Workers Agree Data Security Is Their Responsibility, But Survey Shows Massive Gaps in Practice - Salesforce<\/title>\n<meta name=\"description\" content=\"Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. 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