{"id":64826,"date":"2023-04-25T05:00:00","date_gmt":"2023-04-25T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=64826"},"modified":"2024-01-10T10:47:23","modified_gmt":"2024-01-10T18:47:23","slug":"idc-crm-market-share-ranking-2023","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2023\/","title":{"rendered":"Salesforce Ranked #1 CRM Provider for 10th Consecutive Year"},"content":{"rendered":"\n<p><em>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go <\/em><a href=\"https:\/\/www.salesforce.com\/news\/topics\/artificial-intelligence\/\"><em>here<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<p>International Data Corporation (IDC) has ranked Salesforce as the #1 CRM provider in its latest Worldwide Semiannual Software Tracker *. This is the 10th time Salesforce has earned the top spot.<\/p>\n\n\n\n<p><strong>Why it\u2019s important:<\/strong> IDC is a premier global market intelligence firm widely cited as a top source for market data.&nbsp;<\/p>\n\n\n\n<p><strong>Details:<\/strong> Salesforce grew its overall worldwide CRM market share position, and increased its revenue more than any other CRM vendor in 2022 over 2021.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The data also shows Salesforce with leading market share in IDC\u2019s segments for sales applications, customer service applications, marketing applications, model-driven application platforms, integration software, and enterprise community applications **.<br><br><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"74338-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=1000\" alt=\"\" class=\"wp-image-74338\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n<div id=\"74338-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=1000\" alt=\"\" class=\"wp-image-74338\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png 1000w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/1CRM-Oct2023-PR-1000x1000-1.png?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><strong>Salesforce perspective: <\/strong>\u201cOur customers are at the center of our strategy, and IDC\u2019s recognition for 10 years of CRM market leadership is testament to the work we\u2019ve done on their behalf to continually innovate. Our technology is more mission critical now than ever, and with Salesforce&#8217;s combination of AI, data, and CRM, we are helping companies across industries connect with their customers in entirely new ways.\u201d \u2013 David Schmaier, President and Chief Product Officer, Salesforce<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Our technology is more mission critical now than ever, and with Salesforce&#8217;s combination of AI, data, and CRM, we are helping companies across industries connect with their customers in entirely new ways.<\/strong><\/p>\n<cite><strong>David Schmaier, President and Chief Product Officer<\/strong><\/cite><\/blockquote>\n\n\n\n<p><strong>Fast fact:<\/strong> In addition to being the #1 CRM provider worldwide, Salesforce is also the #1 market share leader for CRM in North America, Latin America, Western Europe, and Asia-Pacific (including Japan).<\/p>\n\n\n\n<p><strong>Explore more: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn how customers are growing their business with Salesforce Customer 360 <a href=\"https:\/\/www.salesforce.com\/products\/\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>To view the report, click <a href=\"https:\/\/www.idc.com\/getdoc.jsp?containerId=IDC_P25240\" target=\"_blank\" rel=\"noreferrer noopener\">here<br><\/a><\/li>\n<\/ul>\n\n\n\n<p><em>* <em>IDC, Worldwide Semiannual Software Tracker, November 2023<\/em>. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, Integration Software, and Digital Commerce Applications.<br><\/em><\/p>\n\n\n\n<p><em>** The full IDC-defined name of the Sales market is the Sales Force Productivity and Management Applications market. The full IDC-defined name of the Marketing market is the Marketing Campaign Management Applications market.&nbsp;<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. International Data Corporation (IDC) has ranked Salesforce as the #1 CRM provider in its latest Worldwide Semiannual Software Tracker *. This is the 10th time Salesforce has earned the top spot. Why it\u2019s [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":74340,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1912],"sf_topic":[1752,1726],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-64826","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-digital-transformation","sf_topic-awards-and-recognition","sf_topic-digital-transformation","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Ranked #1 CRM Provider for 10th Consecutive Year - Salesforce<\/title>\n<meta name=\"description\" content=\"Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. 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