{"id":65810,"date":"2023-05-18T11:00:00","date_gmt":"2023-05-18T18:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=65810"},"modified":"2023-06-06T08:51:57","modified_gmt":"2023-06-06T15:51:57","slug":"slack-platform-gpt","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/slack-platform-gpt\/","title":{"rendered":"How the New Slack Platform Will Turbocharge Automation and AI at Work"},"content":{"rendered":"\n

Since its public rollout in 2014,\u00a0Slack<\/a>\u00a0has steadily evolved from the acronym it\u2019s named for (searchable log of all conversation and knowledge) \u2014 to a productivity platform that has fundamentally shifted how work gets done.<\/p>\n\n\n\n

Earlier this month, the company released a next-generation platform<\/a> that makes it easier to automate and integrate everything with Slack \u2014 no matter a person\u2019s level of technical experience or coding proficiency. From creating no-code workflows and custom integrations to embedding generative AI, with the new platform, using the data in Slack is now simpler, more automated, and more intelligent.\u00a0<\/p>\n\n\n\n

Slack\u2019s SVP of Product and Platform, Steve Wood<\/a>, has a history building low-code platforms like these both within Salesforce and as a startup founder. As he explains it, putting automation and generative AI directly into customers\u2019s hands is the next big step forward in Slack\u2019s journey to transform not just the way people work, but how machines and people interact in the future. <\/p>\n\n\n\n

Here, Wood shares a behind-the-scenes look of the new Slack platform, insights on how Slack GPT<\/a> will supercharge automation, and what his team will be looking out for as the tech continues to evolve.<\/p>\n\n\n\n

Q: How would you explain the newly-released Slack platform<\/a> and what makes it so unique and malleable?<\/h4>\n\n\n\n

The Slack platform has always been about engagement: how do we engage every user, regardless of their technical expertise, to be able to automate their work in Slack? <\/p>\n\n\n\n

The new version of our platform that became generally available to developers last month offers a modular architecture grounded in \u2018building blocks\u2019 like functions, triggers, and workflows that are remixable, reusable, and hook into everything flowing in and out of Slack. For example, developers can build bespoke solutions to integrate with the Salesforce platform, enabling users to collaborate more effectively and automate workflows across sales, service, marketing, and commerce, directly in the flow of work.<\/p>\n\n\n\n

With the new platform and the launch of Slack GPT, developers can also code workflows that embed AI actions with simple prompts at each step, making it easy for anyone to deploy AI-powered automation. That capability will be released this summer via Slack\u2019s no-code automation tool, Workflow Builder<\/a>.<\/p>\n\n\n\n

All of this empowers people \u2013 whether they\u2019re developers or not \u2013 to make whatever they do at work easier and more efficient.<\/p>\n\n\n\n

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All of this empowers people \u2013 whether they\u2019re developers or not \u2013 to make whatever they do at work easier and more efficient.<\/p>\n<\/blockquote>\n\n\n\n

Q: What is it about low-code automation that makes this all possible for builders and end users?<\/h4>\n\n\n\n

When new technologies come out, the developers and experts are the first to use it. Low code brings more and more people into the tools \u2013 whether through apps or AI \u2013 so everybody can benefit.<\/p>\n\n\n\n

We want the Slack platform to be super easy to discover and use, and then, if you’re feeling brave, you can join the low-code revolution. You can remix and reuse building blocks to form your workflows, add your own changes, and publish your improvements to it. You can supercharge everything you do through customization in Slack.<\/p>\n\n\n\n

Q: How does that change or evolve with generative AI?<\/h4>\n\n\n\n

I truly believe that data paired with AI and automation will transform the way we work. <\/p>\n\n\n\n

When they made a conversational interface for ChatGPT, it was like, \u2018Wow, now everybody can interact with this advanced AI in new ways,\u2019 and you saw an explosion of use, which we’re also seeing with Slack. Slack becomes a conversational interface that helps customers work smarter, learn faster, and communicate better.<\/p>\n\n\n\n