{"id":67748,"date":"2023-07-12T05:00:00","date_gmt":"2023-07-12T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=67748"},"modified":"2023-09-11T14:51:58","modified_gmt":"2023-09-11T21:51:58","slug":"generative-ai-skills-research","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-skills-research\/","title":{"rendered":"New Research: Over Half of Workers Say Generative AI Will Help Advance Their Career, but Most Lack the Skills"},"content":{"rendered":"\n<p><em>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go <\/em><a href=\"https:\/\/www.salesforce.com\/news\/topics\/artificial-intelligence\/\"><em>here<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<p>Salesforce surveyed over 4,000 full-time desk workers as part of its <em>Generative AI Snapshot Research Series<\/em>, finding that while 54% of workers believe generative AI will advance their career, 62% say they don\u2019t have the skills to effectively and safely use the technology. This data follows a recent survey that found <a href=\"https:\/\/www.salesforce.com\/news\/stories\/digital-skills-based-experience\/#:~:text=Artificial%20Intelligence-,New%20Study%20Reveals%20Only%201%20in%2010%20Global%20Workers%20Have,education%20qualifications%20or%20career%20background.\" target=\"_blank\" rel=\"noreferrer noopener\">only 1 in 10 global workers<\/a> have overall, in-demand AI skills. The research also indicates that while workers want to learn and expect their companies to provide upskilling opportunities, employers often fall short of expectations.<\/p>\n\n\n\n<p>Read on to uncover more from the research.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-desk-workers-are-optimistic-about-the-impact-of-generative-ai\">Desk workers are optimistic about the impact of generative AI&nbsp;<\/h2>\n\n\n\n<p>Respondents believe generative AI will transform their role. In fact, 62% say generative AI will require a new set of skills at work and 56% say the technology will transform their role altogether.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92248\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/linked-content\/liv-golf-launches-fan-caddie-powered-by-salesforces-agentforce-360-a-personalized-ai-agent-that-reimagines-the-global-golf-fan-experience\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope 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class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/linked-content\/liv-golf-launches-fan-caddie-powered-by-salesforces-agentforce-360-a-personalized-ai-agent-that-reimagines-the-global-golf-fan-experience\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tLIV Golf Launches \u2018Fan Caddie\u2019 Powered by Salesforce\u2019s Agentforce 360: A Personalized AI Agent That Reimagines the Global Golf Fan Experience\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"91836\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable 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1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/google-universal-commerce-protocol-support-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Announces Support for Google&#8217;s Universal Commerce Protocol to Bring Product Discovery and Checkout into Conversational AI\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/67748\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p>With the help of generative AI, workers say they can focus on strategic work and save time:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>65% believe generative AI will allow them to focus on more strategic work.<\/li>\n\n\n\n<li>Workers believe generative AI will save them five hours per week \u2013 the equivalent of one month per year for full-time workers \u2013 at work.*<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>There is a generative AI skills gap<\/strong><\/h2>\n\n\n\n<p>While workers are optimistic about the potential of generative AI, they lack the know-how to take full advantage of this rapidly-evolving technology.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"67768-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=1024\" alt=\"\" class=\"wp-image-67768\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"67768-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=1024\" alt=\"\" class=\"wp-image-67768\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/07\/Skills1200x675.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>40% say they don\u2019t know how to effectively use generative AI at work.<\/li>\n\n\n\n<li>43% say they don\u2019t know how to leverage generative AI using trusted data sources and while keeping first-party data secure.<\/li>\n\n\n\n<li>53% don\u2019t know how to get the most value out of generative AI.<\/li>\n<\/ul>\n\n\n\n<p>Specifically, workers say they lack the required skill sets to use generative AI:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>62% of workers say they don\u2019t have the skills to effectively and safely use generative AI.<\/li>\n\n\n\n<li>70% of business leaders don&#8217;t believe their teams have the skills to effectively and safely use generative AI.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Desk workers expect their company to close the skills gap, but employers are lagging<\/h2>\n\n\n\n<p>Workers want to learn and are looking to their companies for direction, but employers are falling short. Two out of three workers (67%) expect their employer to provide opportunities to learn how to use generative AI, but nearly the same amount (66%) say their employer does not offer training on the technology.<\/p>\n\n\n\n<p>Business leaders see clear cost-saving incentives to closing the the generative AI skills gap:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>82% of business leaders say generative AI will lower overall business costs.<\/li>\n\n\n\n<li>80% of business leaders say generative AI will increase revenue.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>\u201cGenerative AI presents massive opportunities for businesses and workers alike. However, as AI becomes more common in the workplace, the skills gap will continue to widen,\u201d said Ann Weeby, SVP of Trailhead, Salesforce. \u201cCompanies have a responsibility to democratize access to needed skills and training to close the AI skills gap.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Companies have a responsibility to democratize access to needed skills and training to close the AI skills gap.<\/p>\n<cite> Ann Weeby, SVP of Trailhead, Salesforce<\/cite><\/blockquote>\n\n\n\n<p>\u201cAI has the potential to transform jobs across every industry and specialty,\u201d said Brent Hyder, President and Chief People Officer, Salesforce. \u201cEmployers must anticipate these kinds of seismic technological shifts and provide resources and training to ensure the success of their employees, customers, and ultimately their business.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">More information<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn AI skills on <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/trails\/get-started-with-ai-data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/sales-service-research-generative-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read<\/a> more about sales and service teams perspectives on generative AI<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-for-marketing-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rea<\/a><a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-for-marketing-research\/\">d<\/a> more about marketers\u2019 perspectives on generative AI<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Research methodology<\/h4>\n\n\n\n<p>Salesforce conducted a generative AI survey in partnership with YouGov May 18 \u2013 25, 2023. The data above reflects responses from 4,135 full-time knowledge workers across sales, service, marketing, and commerce. The respondents represent companies of a variety of sizes and sectors in the United States, UK, and Australia. The survey took place online. The figures have been weighted and are representative of all U.S., UK, and Australian full-time workers (aged 18+).<\/p>\n\n\n\n<p><em>*(5 hours per week on average saved using \u2018generative AI\u2019 x 52 weeks in one year) \/ 8-hour working day = 32.5 days or a month per year saved on average<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. Salesforce surveyed over 4,000 full-time desk workers as part of its Generative AI Snapshot Research Series, finding that while 54% of workers believe generative AI will advance their career, 62% say they don\u2019t [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":67765,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1916],"sf_topic":[1737,2498],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[2381,2838],"sf_visibility":[],"coauthors":[],"class_list":["post-67748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-automation","sf_location-global","sf_collection-digital-skills","sf_collection-future-of-crm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New Research: Over Half of Workers Say Generative AI Will Help Advance Their Career, but Most Lack the Skills - Salesforce<\/title>\n<meta name=\"description\" content=\"Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. Salesforce surveyed\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-skills-research\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Research: Over Half of Workers Say Generative AI Will Help Advance Their Career, but Most Lack the Skills\" \/>\n<meta property=\"og:description\" content=\"Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. 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