{"id":69740,"date":"2023-08-23T11:57:38","date_gmt":"2023-08-23T18:57:38","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=69740"},"modified":"2024-09-16T14:53:12","modified_gmt":"2024-09-16T21:53:12","slug":"gartner-magic-quadrant-digital-commerce-2023","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/gartner-magic-quadrant-digital-commerce-2023\/","title":{"rendered":"Salesforce Positioned as a Leader in 2023 Gartner\u00ae Magic Quadrant\u2122 for Digital Commerce"},"content":{"rendered":"\n<p>Salesforce, the #1 AI CRM, today announced it has been named a Leader by Gartner Inc. in its Magic Quadrant\u2122 for Digital Commerce. It is the eighth consecutive year that Salesforce has been recognized.<\/p>\n\n\n\n<p><strong>Why it\u2019s important: <\/strong>According to <a href=\"https:\/\/www.salesforce.com\/form\/commerce\/2023-gartner-digital-commerce-mq\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner<\/a>, the digital commerce platform market\u2019s revenue grew by a record 11.2% in 2022 and is still increasing today.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/products\/commerce-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Commerce Cloud<\/a> empowers companies around the world to grow their online presence and maximize revenue opportunities through digital storefronts.&nbsp;<\/li>\n\n\n\n<li>The secure, scalable, and flexible commerce platform helps organizations in every industry design personalized experiences around their customers across every digital channel.<\/li>\n<\/ul>\n\n\n\n<p><strong>The Salesforce perspective: <\/strong>\u201cBusinesses grow on Commerce Cloud because it is built for scale and delivers the agility and innovation customers need to build highly personalized customer experiences,\u201d said Michael Affronti, General Manager of Salesforce Commerce Cloud. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>And now, with new AI capabilities embedded across every customer touchpoint, unified data from Data Cloud, integrated CRM on Customer 360, and one of the most robust partner ecosystems in the world, Commerce Cloud can help companies deliver even more exceptional customer experiences while growing revenue.<\/p>\n<cite>Michael Affronti, General Manager of Salesforce Commerce Cloud<\/cite><\/blockquote>\n\n\n\n<p><strong>Fast facts:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce was recognized as a Leader in this Magic Quadrant report based on its \u201cCompleteness of Vision\u201d and \u201cAbility to Execute,\u201d and positioned furthest on the Completeness of Vision axis among all other competitors evaluated.&nbsp;<\/li>\n\n\n\n<li>In the last year, Commerce Cloud unveiled <a href=\"https:\/\/www.salesforce.com\/news\/stories\/hybrid-composable-storefront\/\" target=\"_blank\" rel=\"noreferrer noopener\">Hybrid Storefronts<\/a> for phased headless rollouts, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/shoptalk-announcements-2023\/\" target=\"_blank\" rel=\"noreferrer noopener\">Page Designer<\/a> for composable storefronts, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/embedded-commerce-apps\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pay Now, Reorder Portal, Order Support<\/a>, and <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/06\/07\/marketing-commerce-gpt-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud for Commerce Cloud<\/a>.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-Named-a-Leader-in-the-Forrester-Wave-for-Industry-Cloud-Solutions-for-Public-Sector.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/forrester-wave-industry-cloud-public-sector-q1-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Named a Leader in Analyst Evaluation of Industry Cloud Solutions For Public Sector\u00a0\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92728\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/most-ethical-companies-2026\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"538\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Blog-Header-1200x630-1.png?w=1024\" class=\"content-card__image\" alt=\"Salesforce named to World&#039;s Most Ethical Companies List for 17th year.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Blog-Header-1200x630-1.png 1200w, 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Blog-Header-1200x630-1.png?w=368&amp;h=193 368w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/most-ethical-companies-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Named to World\u2019s Most Ethical Companies List for 17th Year\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t2 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/69740\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>The customer perspective: <\/strong>Commerce Cloud was also recognized earlier this year as a 2023 <a href=\"https:\/\/www.gartner.com\/reviews\/market\/digital-commerce\/vendor\/salesforce\/reviews?sort=-helpfulness&amp;marketSeoName=digital-commerce&amp;vendorSeoName=salesforce\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner\u00ae Peer Insights\u2122 Customers\u2019 Choice for Digital Commerce<\/a> \u2013 \u201ca recognition of vendors in this market by verified end-user professionals,\u201d according to Gartner. Customers in the report noted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cSalesforce Commerce Cloud provides the ability to design, build, and launch ecommerce shopping sites at great speed. The approach taken by Salesforce is a smart, agile, driven one, and we start the design process with technical and functional solution design documents, which then drives the development work. The business manager tooling provided is a one-stop place for merchandisers, marketers, and admins to configure and customize the site per their needs&#8221; \u2014 <a href=\"https:\/\/www.gartner.com\/reviews\/market\/digital-commerce\/vendor\/salesforce\/product\/salesforce-b2c-commerce-cloud\/review\/view\/4804002\" target=\"_blank\" rel=\"noreferrer noopener\">Senior Program Manager, Manufacturing<\/a><\/li>\n\n\n\n<li>&#8220;Salesforce Commerce Cloud provides all the necessary tools to build and release an ecommerce site within a short time frame. Merchandising and marketing teams can use the product capabilities to boost their sales and increase customer conversion rate. Out-of-box product comes with all necessary catalog, SEO, Search, reporting, analytics, marketing, promotion, and much more. They have partner cartridges available for payment, shipping, and taxation integrations.&#8221; \u2014 <a href=\"https:\/\/www.gartner.com\/reviews\/market\/digital-commerce\/vendor\/salesforce\/product\/salesforce-b2c-commerce-cloud\/review\/view\/4595414\" target=\"_blank\" rel=\"noreferrer noopener\">Senior Solution Architect, IT Services<\/a><\/li>\n\n\n\n<li>\u201cThe best commerce tool out there. I&#8217;m a fan of their customer relationship module. It&#8217;s so easy to manage customers and partnerships when using Salesforce.&#8221; \u2014 <a href=\"https:\/\/www.gartner.com\/reviews\/market\/digital-commerce\/vendor\/salesforce\/product\/salesforce-b2c-commerce-cloud\/review\/view\/3786326\" target=\"_blank\" rel=\"noreferrer noopener\">Senior Analyst, Banking<\/a><\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tRead the Gartner report\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/form\/commerce\/2023-gartner-digital-commerce-mq\/\" target=\"_blank\">\n\t\t\t\t<span>Click here<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Additional information:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/form\/commerce\/2023-gartner-digital-commerce-mq\/\" target=\"_blank\" rel=\"noreferrer noopener\">View a complimentary copy<\/a> of the 2023 Gartner\u00ae Magic Quadrant\u2122 for Digital Commerce<\/li>\n\n\n\n<li>Learn more about Salesforce Commerce Cloud <a href=\"https:\/\/www.salesforce.com\/products\/commerce-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong><em>Gartner Disclaimer<\/em><\/strong><\/p>\n\n\n\n<p><em>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n\n\n\n<p><em>GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant and Peer Insights are a registered trademark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/em><\/p>\n\n\n\n<p><em>Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n\n\n\n<p><em>Appeared as Demandware in 2016 report. Demandware was acquired by Salesforce in 2016.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce, the #1 AI CRM, today announced it has been named a Leader by Gartner Inc. in its Magic Quadrant\u2122 for Digital Commerce. It is the eighth consecutive year that Salesforce has been recognized. Why it\u2019s important: According to Gartner, the digital commerce platform market\u2019s revenue grew by a record 11.2% in 2022 and is [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":69745,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1912],"sf_topic":[1752,2068],"sf_product":[1760,2363],"sf_industry":[],"sf_role":[2785],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-69740","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-digital-transformation","sf_topic-awards-and-recognition","sf_topic-customer-360","sf_product-agentforce-commerce","sf_product-customer-360","sf_role-commerce","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Positioned as a Leader in 2023 Gartner\u00ae Magic Quadrant\u2122 for Digital Commerce - Salesforce<\/title>\n<meta name=\"description\" content=\"Salesforce, the #1 AI CRM, today announced it has been named a Leader by Gartner Inc. in its Magic Quadrant\u2122 for Digital Commerce. 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