{"id":70050,"date":"2023-08-31T08:00:00","date_gmt":"2023-08-31T15:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=70050"},"modified":"2024-09-16T14:48:19","modified_gmt":"2024-09-16T21:48:19","slug":"restoration-hardware-technology-provider","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/restoration-hardware-technology-provider\/","title":{"rendered":"RH Enhances Personalized Customer Experiences to Drive Business Growth"},"content":{"rendered":"\n<p><a href=\"https:\/\/rh.com\/us\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">RH<\/a>, a leading curator of design, taste, and style in the luxury lifestyle market, is driving to create white-glove experiences for customers across the globe.\u00a0<\/p>\n\n\n\n<p><strong>What\u2019s the impact: <\/strong>According to <a href=\"https:\/\/www.salesforce.com\/news\/stories\/customer-engagement-research-2023\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce&#8217;s State of the Connected Customer report<\/a>, 80% of customers say the experience a company provides is just as important as its products and services.<strong> <\/strong>Today, RH\u2019s vision is to move the brand beyond curating and selling product to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevate and establish the RH brand as a global thought leader, taste, and placemaker.<\/p>\n\n\n\n<p><strong>Dive deeper:<\/strong> CRM is a pivotal partner in RH\u2019s brand evolution,\u00a0ushering in new bespoke offerings across retail Galleries, culinary, and hospitality experiences. Salesforce is proud to partner with RH, and help provide a 360-degree view of every customer, empowering the brand with the tools needed to scale and service its global customer base when and how it serves them best.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Today, the combination of <a href=\"https:\/\/www.salesforce.com\/products\/marketing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Marketing Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/products\/sales\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>, and <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a> enables RH to personalize interactions with its current and future customers across channels, wherever they are, with customized experiences, including tailored messages.\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/products\/integration\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft<\/a> plays a key role in RH\u2019s data and integration strategy, automating workflows, tasks, and processes across RH\u2019s systems.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.tableau.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau<\/a> technology puts analytics and insights at the RH teams\u2019 fingertips, providing a deeper understanding of customers\u2019 buying decisions and allowing them to make more strategic and informed business decisions.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.heroku.com\/salesforce\" target=\"_blank\" rel=\"noreferrer noopener\">Heroku<\/a> makes it easy for RH to build apps quickly on Salesforce\u2019s integrated and centralized platform.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Go deeper:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn about the future of business with AI + Data + CRM <a href=\"https:\/\/www.salesforce.com\/news\/ai-data-crm-media-resource\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>Dive into <a href=\"https:\/\/www.salesforce.com\/crm\/what-is-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce CRM<\/a> to understand its uses and business benefits<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>RH, a leading curator of design, taste, and style in the luxury lifestyle market, is driving to create white-glove experiences for customers across the globe.\u00a0 What\u2019s the impact: According to Salesforce&#8217;s State of the Connected Customer report, 80% of customers say the experience a company provides is just as important as its products and services. [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":70056,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1735],"sf_theme":[1917],"sf_topic":[1734,1744],"sf_product":[1759,1747,1772,2363],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[5619],"sf_visibility":[],"coauthors":[],"class_list":["post-70050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-highlights","sf_theme-customer-engagement","sf_topic-customer-engagement","sf_topic-customer-success","sf_product-agentforce-marketing","sf_product-agentforce-sales","sf_product-agentforce-service","sf_product-customer-360","sf_location-global","sf_collection-dreamforce-2023"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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