{"id":71761,"date":"2023-10-20T09:00:00","date_gmt":"2023-10-20T16:00:00","guid":{"rendered":""},"modified":"2024-09-16T14:32:45","modified_gmt":"2024-09-16T21:32:45","slug":"sunnova-mulesoft-customer-news","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/sunnova-mulesoft-customer-news\/","title":{"rendered":"Leading Solar Services Provider Sunnova Taps Salesforce Technology to Make Renewable Energy More Accessible"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.sunnova.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sunnova<\/a>, an Energy as a Service (EaaS) company that helps provide energy independence to homes and businesses, is using Salesforce automation and AI services with <a href=\"https:\/\/www.salesforce.com\/products\/integration\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft<\/a> and <a href=\"https:\/\/www.salesforce.com\/products\/service\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>.&nbsp;<\/p>\n\n\n\n<p><strong>Why it matters: <\/strong><a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-it\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">The majority (87%) of IT leaders<\/a> expect more investment in automation over the next 18 months. By using automation and AI, Sunnova is providing more accessible and affordable solar power to homeowners around the United States, while scaling its operations to create a more sustainable future.&nbsp;<\/p>\n\n\n\n<p><strong>Innovation in action:<\/strong> Sunnova is on a mission to transform the solar power landscape, with a goal of extending services to the 96 million American homeowners without solar energy. Using MuleSoft and Salesforce Flow Sunnova was able to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connect data from its more than 900 data sources, including its network of solar dealers, internal financial and operational systems, and third-party data sources, to create a more efficient and cost-effective installation and management process, and a single source of truth about every customer.<\/li>\n\n\n\n<li>Transform its entire operational process, from initial quote to installation efficiency to solar performance analytics for its customers.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/asymbl-engine-slackbot-use-cases\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tHow Engine and Asymbl Are Putting Slackbot to Work\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/71761\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Go deeper:<\/strong> Today, MuleSoft plays a pivotal role in revolutionizing Sunnova&#8217;s operations, integrating AI and real-time dealer and customer data to create efficient, customer-centric solutions. This includes:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Generating Quotes Faster: <\/strong>Using <a href=\"https:\/\/www.salesforce.com\/products\/integration\/products\/anypoint-platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Anypoint Platform<\/a>, Sunnova was able to provide sales reps with homeowner data and location-specific information at their fingertips with real-time customer updates. <strong>This helped reduce their average lead-to-contract time from one week to just under 15 minutes.<\/strong>&nbsp;<\/li>\n\n\n\n<li><strong>Automating Routine Tasks: <\/strong>With Salesforce automation, Sunnova can automatically snapshot energy production and register systems for state and local incentives, reducing manual tasks by almost four hours per day.<\/li>\n\n\n\n<li><strong>Expediting Payments: <\/strong>Sunnova\u2019s finance team uses <a href=\"https:\/\/www.mulesoft.com\/platform\/rpa\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft RPA<\/a> to expedite payment processing for customers, making it faster and easier for homeowners to benefit from solar energy.\u00a0<\/li>\n\n\n\n<li><strong>Powering the Future with AI:<\/strong> Because Sunnova can easily see data from third-party systems like grid services and solar meter providers, it can easily track the performance of its hardware and automatically create a work order in <a href=\"https:\/\/www.salesforce.com\/products\/service\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>. Service agents can then resolve cases faster using predictive AI from Einstein for Service that recommends the right preventative maintenance for each homeowner.&nbsp;<\/li>\n\n\n\n<li><strong>Accelerating Solar Installation and Inventory Management<\/strong>: Sunnova plans to expand its use of MuleSoft automation by enabling installers to simply read and categorize hardware barcodes on installed solar panels to automatically identify the parts, categorize, and update the company&#8217;s inventory system, and create a new installation record that includes all relevant information. With nearly 500 installations daily, reducing even a few minutes on each barcode saves the company time.&nbsp;<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tConnect any system and data with Salesforce integration.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.mulesoft.com\/integration-solutions\/saas\/salesforce\" target=\"_blank\">\n\t\t\t\t<span>Learn more<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Salesforce perspective:<\/strong> \u201cInefficient processes, opaque performance, and limited analytics on cost savings are preventing many homeowners from switching to clean energy. By automating manual tasks, integrating disparate systems, and providing a unified view of every customer, MuleSoft is helping Sunnova scale its operations, offer more personalized customer experiences, and lead the charge in disrupting the energy industry.\u201d \u2013 Param Kahlon, EVP, GM, Automation and Integration<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>By automating manual tasks, integrating disparate systems, and providing a unified view of every customer, MuleSoft is helping Sunnova scale its operations, offer more personalized customer experiences, and lead the charge in disrupting the energy industry.<\/p>\n<cite>Param Kahlon, EVP, GM, Automation and Integration<\/cite><\/blockquote>\n\n\n\n<p><strong>Customer perspective:<\/strong> \u201cSunnova is on the path to disrupting the energy industry \u2014 powered by technology and better customer experiences. With MuleSoft, we\u2019re able to personalize and increase productivity every step of the way. It\u2019s clear to us that MuleSoft automation and AI will play a pivotal role in Sunnova&#8217;s future, driving efficiency, innovation, and customer satisfaction as we work to achieve a more sustainable future.\u201d \u2013 John Berger, Founder and CEO, Sunnova<\/p>\n\n\n\n<p><strong>More information:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about Sunnova and Salesforce\u2019s work to transition to clean energy <a href=\"https:\/\/www.salesforce.com\/resources\/customer-stories\/sunnova-connected-data-automation\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>Learn more about MuleSoft Anypoint Code Builder <a href=\"https:\/\/www.salesforce.com\/blog\/anypoint-code-builder\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>Read more about MuleSoft services <a href=\"https:\/\/www.mulesoft.com\/integration-solutions\/saas\/salesforce\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sunnova, an Energy as a Service (EaaS) company that helps provide energy independence to homes and businesses, is using Salesforce automation and AI services with MuleSoft and Service Cloud.&nbsp; Why it matters: The majority (87%) of IT leaders expect more investment in automation over the next 18 months. By using automation and AI, Sunnova is [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":71780,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1735],"sf_theme":[],"sf_topic":[1757,1744],"sf_product":[1747,1772,2363,1768],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-71761","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-highlights","sf_topic-customer-service-and-support","sf_topic-customer-success","sf_product-agentforce-sales","sf_product-agentforce-service","sf_product-customer-360","sf_product-mulesoft"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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