{"id":71946,"date":"2023-11-02T05:00:00","date_gmt":"2023-11-02T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=71946"},"modified":"2024-09-16T13:42:33","modified_gmt":"2024-09-16T20:42:33","slug":"data-analytics-trends","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/data-analytics-trends\/","title":{"rendered":"As AI Advances, Trusted Data and Security Concerns Grow &#8211; Salesforce Report"},"content":{"rendered":"\n<p><em><strong>Quick take<\/strong>: Salesforce\u2019s State of Data and Analytics report, based on surveys of more than 10,000 technical and business leaders, reveals concerns about trusted data and security as organizations look to take advantage of advancements in artificial intelligence.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Data security and reliability have long been critical to the success of business initiatives. But <a href=\"https:\/\/www.salesforce.com\/blog\/keep-up-ai-innovation\/\" target=\"_blank\" rel=\"noreferrer noopener\">rapid advancements in artificial intelligence (AI)<\/a> have made these elements all the more important.<em> <\/em>As <a href=\"https:\/\/www.linkedin.com\/in\/wendybatchelder\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Chief Data Officer Wendy Batchelder<\/a> sees it, \u201cThe AI revolution is actually a data revolution, and a company\u2019s AI strategy is only as strong as its data strategy, with trust at its core.\u201d&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p> The AI revolution is actually a data revolution, and a company\u2019s AI strategy is only as strong as its data strategy, with trust at its core.<\/p>\n<cite>Wendy Batchelder, Chief Data Officer, Salesforce<\/cite><\/blockquote>\n\n\n\n<p>Nearly 9 in 10 (87%) analytics and IT leaders agree: advances in AI make data management a higher priority.&nbsp;<\/p>\n\n\n\n<p>The <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-data-analytics\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce State of Data and Analytics report<\/a>, featuring insights from more than 10,000 leaders across 18 countries, finds a lack of confidence in data accuracy among respondents. Additionally, data security emerged as their biggest challenge to managing and leveraging data for business needs.<\/p>\n\n\n\n<p>To navigate these challenges, leaders are focusing on improving data governance and creating a data culture to meet the moment.&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--media\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\t Say hello to Einstein Copilot.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/salesforce.com\/einsteincopilot\/?d=cta-body-promo-8%20\" target=\"_blank\">\n\t\t\t\t<span>Learn more about the conversational AI for CRM<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1124\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/02\/Graphic.png?w=1024\" class=\"tidbit\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/02\/Graphic.png 1377w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/02\/Graphic.png?w=273&amp;h=300 273w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/02\/Graphic.png?w=768&amp;h=843 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/02\/Graphic.png?w=933&amp;h=1024 933w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/02\/Graphic.png?w=241&amp;h=264 241w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/02\/Graphic.png?w=333&amp;h=365 333w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/02\/Graphic.png?w=678&amp;h=744 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/02\/Graphic.png?w=137&amp;h=150 137w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/02\/Graphic.png?w=176&amp;h=193 176w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/02\/Graphic.png?w=1218&amp;h=1337 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-lack-of-trusted-data-stokes-fears-of-missing-out-on-ai-s-benefits\"><strong>Lack of trusted data stokes fears of missing out on AI\u2019s benefits<\/strong><\/h2>\n\n\n\n<p>Companies today are laser-focused on leveraging generative AI to improve productivity, efficiency, and grow revenue.&nbsp;<\/p>\n\n\n\n<p>Recent Salesforce research reveals early adopters are <a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">already seeing results<\/a>, including faster customer service resolution times and increased sales. It\u2019s no surprise, then, that business leaders fear falling behind.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>77% of business leaders are worried their company is missing out on generative AI<\/p>\n<\/blockquote>\n\n\n\n<p>To cash in on AI\u2019s promise, leaders must first get their data in order. Fueling effective AI \u2014 generative and otherwise \u2014 requires <a href=\"https:\/\/www.salesforce.com\/news\/stories\/data-cloud-ai-future\/\" target=\"_blank\" rel=\"noreferrer noopener\">secure, reliable data inputs<\/a>. Indeed, 92% of analytics and IT leaders say the need for trusted data is higher than ever.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-line-of-business-leaders-are-less-confident-in-data-quality-compared-to-analytics-and-it-leaders\">Line-of-business leaders are less confident in data quality compared to analytics and IT leaders<\/h2>\n\n\n\n<p>Teams closest to the data, namely, data and analytics, have the most confidence in their data\u2019s accuracy. Yet even these teams have ample room for improvement: only 57% of data and analytics leaders are completely confident in their data. Line-of-business departments, like marketing, sales, and service, are even more skeptical, with an average of 43% completely trusting their data.&nbsp;<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/DepartmentsCompletelyConfidentinDataAccuracy\/Embed1?:language=en-US&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>Customer service teams, whose performance relies on a timely and accurate mix of customer feedback data, support ticket information, product details, and customer information, are especially doubtful of their data\u2019s quality.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group alignwide cluster-content has-vivid-purple-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-say-hello-to-einstein-copilot\">Say hello to Einstein Copilot<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/05\/CNX_ProductRelease.jpg?w=1024\" alt=\"\" class=\"wp-image-77614\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/05\/CNX_ProductRelease.jpg 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/05\/CNX_ProductRelease.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/05\/CNX_ProductRelease.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/05\/CNX_ProductRelease.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/05\/CNX_ProductRelease.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/05\/CNX_ProductRelease.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/05\/CNX_ProductRelease.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/05\/CNX_ProductRelease.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/05\/CNX_ProductRelease.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/05\/CNX_ProductRelease.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group feature-card is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-salesforce-unveils-new-einstein-1-marketing-and-commerce-innovations\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/05\/22\/einstein-copilot-marketing-commerce-news\/\">Salesforce Unveils New Einstein 1 Marketing and Commerce Innovations\u00a0<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/about-einstein-copilot\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/03\/EinsteinCoPilot_ProductExplainer-2.jpg?w=1024\" alt=\"\" class=\"wp-image-75597\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/03\/EinsteinCoPilot_ProductExplainer-2.jpg 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/03\/EinsteinCoPilot_ProductExplainer-2.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/03\/EinsteinCoPilot_ProductExplainer-2.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/03\/EinsteinCoPilot_ProductExplainer-2.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/03\/EinsteinCoPilot_ProductExplainer-2.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/03\/EinsteinCoPilot_ProductExplainer-2.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/03\/EinsteinCoPilot_ProductExplainer-2.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/03\/EinsteinCoPilot_ProductExplainer-2.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/03\/EinsteinCoPilot_ProductExplainer-2.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/03\/EinsteinCoPilot_ProductExplainer-2.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-einstein-copilot-in-depth-what-it-is-how-it-works-and-what-it-can-do\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/about-einstein-copilot\/\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein Copilot In-Depth: What It Is, How It Works, and What It Can Do<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.youtube.com\/watch?v=2G6MQpFnQLM\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/CoPilot_DemoVideo_139005.jpg?w=1024\" alt=\"\" class=\"wp-image-75322\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/CoPilot_DemoVideo_139005.jpg 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/CoPilot_DemoVideo_139005.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/CoPilot_DemoVideo_139005.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/CoPilot_DemoVideo_139005.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/CoPilot_DemoVideo_139005.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/CoPilot_DemoVideo_139005.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/CoPilot_DemoVideo_139005.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/CoPilot_DemoVideo_139005.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/CoPilot_DemoVideo_139005.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/CoPilot_DemoVideo_139005.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-demo-what-makes-copilot-possible\"><a href=\"https:\/\/www.youtube.com\/watch?v=2G6MQpFnQLM\" target=\"_blank\" rel=\"noreferrer noopener\">Demo: What Makes Copilot Possible?<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/blog\/ai-assistant\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/360Blog_CoPilot_5Cases.jpg?w=1024\" alt=\"\" class=\"wp-image-75323\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/360Blog_CoPilot_5Cases.jpg 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/360Blog_CoPilot_5Cases.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/360Blog_CoPilot_5Cases.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/360Blog_CoPilot_5Cases.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/360Blog_CoPilot_5Cases.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/360Blog_CoPilot_5Cases.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/360Blog_CoPilot_5Cases.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/360Blog_CoPilot_5Cases.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/360Blog_CoPilot_5Cases.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/360Blog_CoPilot_5Cases.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-trail-build-ai-assistants-with-einstein-copilot\"><a href=\"https:\/\/www.salesforce.com\/blog\/ai-assistant\/\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/www.salesforce.com\/blog\/ai-assistant\/\" target=\"_blank\" rel=\"noreferrer noopener\">5 Business Uses for an AI Copilot<\/a><\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-security-threats-and-lack-of-data-harmonization-hinder-data-reliability\"><strong>Security threats and lack of data harmonization hinder data reliability<\/strong><\/h2>\n\n\n\n<p>While the lack of trust highlights companies\u2019 struggle to use data to underpin AI-powered solutions, the number one challenge among those surveyed is data security threats.&nbsp;<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/TopChallenges\/Embed2?:language=en-US&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>A recent <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/top-data-security-trends\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce survey<\/a> found that 65% of IT leaders experienced a security breach between June 2021 and June 2022. Among those who experienced a breach, 35% were not able to recover any impacted data. Generative AI brings the added risk of proprietary company data leaking into public large language models.&nbsp;<\/p>\n\n\n\n<p>Rising cybersecurity concerns are compounded by another major factor: organizational data is increasing in both volume and complexity, expanding the threat surface.<\/p>\n\n\n\n<p>Over two-thirds (68%) of analytics and IT teams anticipate data volumes to increase over the next 12 months. They anticipate the growth to be substantial. On average, technical leaders expect about 20% growth across a variety of sources including first-party data, third-party data, and device data \u2014 a likely undercount given <a href=\"https:\/\/www2.deloitte.com\/cy\/en\/pages\/technology\/articles\/data-grown-big-value.html\" target=\"_blank\" rel=\"noreferrer noopener\">independent research studies<\/a>.&nbsp;<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/AverageExpectedVolumeIncreaseAcrosstheFollowingDataTypes\/Embed4?:language=en-US&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>Managing an increase in data from a wide variety of sources is more than a security consideration: it\u2019s a technical challenge to standardize. After security threats, analytics and IT leaders cite lack of data harmonization as the biggest barrier to extracting value from their data sources. The downstream effects of disparate, siloed data concerns business leaders, who cite overwhelming data volumes and a lack of a single source of truth as major barriers to leveraging their own data. They also cite a lack of training and efficient ways to extract insights as the third and fourth biggest data challenges in their organizations, respectively.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-data-governance-and-data-culture-are-keys-to-effectively-leveraging-data\"><strong>Data governance and data culture are keys to effectively leveraging data<\/strong><\/h2>\n\n\n\n<p>A key part of building a foundation for AI success is data governance \u2014 the set of rules or policies by which information is collected, managed, stored, measured, and communicated within an organization.&nbsp;<\/p>\n\n\n\n<p>By establishing clear parameters for data access, accuracy, privacy, security, and retention, savvy leaders leverage data governance to ensure quality, democratize access, and protect privacy. An effective data governance can provide clarity into key questions: Questions around data accuracy (e.g., Is the data correct and without discrepancies?), completeness (e.g., Am I getting the full picture?), reliability (e.g., Is the data consistent and trustworthy over time and across contexts?), and relevance (e.g., Does the data provide the insight I need?).&nbsp;<\/p>\n\n\n\n<p>The vast majority of analytics and IT leaders surveyed use data governance as a tool to ensure and certify baseline data quality (85%), a framework to inspire trust in data (84%), and an effective way to democratize data access (81%).&nbsp;<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/TopDataGovernanceFunctionsPerAnalyticsandITLeaders\/Embed3?:language%3Den-US%26:display_count%3Dn%26:origin%3Dviz_share_link&#038;sa=D&#038;source=docs&#038;ust=1698931653830913&#038;usg=AOvVaw15Q1cuUs0JNJHSEOMndShg\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>One member of Tableau&#8217;s Data Leadership Collaborative and head of Data Analytics at Teamwork, Kevin O\u2019Callaghan, sees clear potential in data governance to inform their AI strategy, \u201cOne change I\u2019m considering today is expanding our governance committee to be an AI governance board, too.\u201d In his words, \u201cAn AI governance board as an extension of our data governance provides stakeholders with a transparent view into AI priorities, use-cases, and pain points. This helps translate and track how AI visions are turned into manageable, measurable realities.\u201d<\/p>\n\n\n\n<p>Of course, improving trust in data is more than a technical fix; fostering a strong data culture \u2014 creating a mindset and practice around the value of being a data-driven company \u2014 is critical to driving confidence and adoption. Research has found that <a href=\"https:\/\/www.salesforce.com\/au\/blog\/build-data-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\">data-driven companies perform better by almost every metric<\/a>.&nbsp;<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Copilot<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"81219\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/penfed-agentforce-mulesoft-enhanced-member-experiences\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/PenFed-Transforms-Member-Experience-with-Salesforce-AI-and-Digital-Solutions.png?w=1024\" class=\"content-card__image\" alt=\"\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/PenFed-Transforms-Member-Experience-with-Salesforce-AI-and-Digital-Solutions.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/PenFed-Transforms-Member-Experience-with-Salesforce-AI-and-Digital-Solutions.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/PenFed-Transforms-Member-Experience-with-Salesforce-AI-and-Digital-Solutions.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/PenFed-Transforms-Member-Experience-with-Salesforce-AI-and-Digital-Solutions.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/PenFed-Transforms-Member-Experience-with-Salesforce-AI-and-Digital-Solutions.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/PenFed-Transforms-Member-Experience-with-Salesforce-AI-and-Digital-Solutions.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/PenFed-Transforms-Member-Experience-with-Salesforce-AI-and-Digital-Solutions.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/PenFed-Transforms-Member-Experience-with-Salesforce-AI-and-Digital-Solutions.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/PenFed-Transforms-Member-Experience-with-Salesforce-AI-and-Digital-Solutions.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/PenFed-Transforms-Member-Experience-with-Salesforce-AI-and-Digital-Solutions.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/penfed-agentforce-mulesoft-enhanced-member-experiences\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Data and AI Solutions Boost PenFed Member Experiences\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"76855\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/04\/25\/einstein-copilot-general-availability\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/04\/EinsteinCopilotGA.jpg?w=1024\" class=\"content-card__image\" alt=\"\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/04\/EinsteinCopilotGA.jpg 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/04\/EinsteinCopilotGA.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/04\/EinsteinCopilotGA.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/04\/EinsteinCopilotGA.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/04\/EinsteinCopilotGA.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/04\/EinsteinCopilotGA.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/04\/EinsteinCopilotGA.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/04\/EinsteinCopilotGA.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/04\/EinsteinCopilotGA.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/04\/EinsteinCopilotGA.jpg?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/04\/25\/einstein-copilot-general-availability\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Announces General Availability of Einstein Copilot Along with New Einstein Copilot Actions for Sellers and Tools for Driving Enterprise AI Adoption\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t7 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/71946\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p>Over 7 in 10 companies are increasing budgets for data analysis tools and training.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>79% of&nbsp;analytics and IT leaders are investing more in data analysis and visualization tools compared to last year.<\/li>\n\n\n\n<li>75% analytics and IT leaders are investing more in training and development compared to last year<\/li>\n<\/ul>\n\n\n\n<p>\u201cManaging data is the most important action a business can take to successfully implement <a href=\"https:\/\/www.salesforce.com\/news\/stories\/what-is-generative-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">generative AI<\/a>,\u201d said Batchelder. \u201cTo effectively manage data, leaders must use data governance strategically and invest in a strong culture now more than ever.\u201d&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\">More information<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read the full <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-data-analytics\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">State of Data and Analytics report<\/a><\/li>\n\n\n\n<li>Check out the blog <a href=\"https:\/\/www.salesforce.com\/blog\/personalized-ai-data-strategy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Strategy in an AI-First World: Here\u2019s Where to Start<\/a><\/li>\n\n\n\n<li>Discover how <a href=\"https:\/\/www.tableau.com\/products\/tableau-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau AI<\/a> drives smarter decisions<\/li>\n\n\n\n<li>Get started with <a href=\"https:\/\/www.salesforce.com\/products\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a> today<\/li>\n\n\n\n<li>See how <a href=\"https:\/\/www.salesforce.com\/products\/secure-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein Trust Layer<\/a> can drive productivity with generative AI<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-methodology\">Methodology<\/h4>\n\n\n\n<p>Data in this report are from two double-anonymous surveys conducted from June 16 through July 31, 2023. The first survey generated 5,540 responses from analytics and IT decision makers from 18 different countries across North America, Latin America, Asia-Pacific, and Europe. The second survey generated 5,540 responses from line-of-business leaders from the same countries. More details can be found in the report. Cultural bias impacts country-level survey results.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quick take: Salesforce\u2019s State of Data and Analytics report, based on surveys of more than 10,000 technical and business leaders, reveals concerns about trusted data and security as organizations look to take advantage of advancements in artificial intelligence. Data security and reliability have long been critical to the success of business initiatives. But rapid advancements [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":71961,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1912],"sf_topic":[1737,2798],"sf_product":[2796,19249,1748],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-71946","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-data","sf_product-einstein","sf_product-einstein-ai","sf_product-salesforce-platform","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>As AI Advances, Trusted Data and Security Concerns Grow - Salesforce Report - Salesforce<\/title>\n<meta name=\"description\" content=\"Quick take: Salesforce\u2019s State of Data and Analytics report, based on surveys of more than 10,000 technical and business leaders, reveals concerns about\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/data-analytics-trends\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"As AI Advances, Trusted Data and Security Concerns Grow - Salesforce Report\" \/>\n<meta property=\"og:description\" content=\"Quick take: Salesforce\u2019s State of Data and Analytics report, based on surveys of more than 10,000 technical and business leaders, reveals concerns about\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/data-analytics-trends\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-02T12:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-16T20:42:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/SoDA.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/data-analytics-trends\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/data-analytics-trends\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"As AI Advances, Trusted Data and Security Concerns Grow &#8211; 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