{"id":72117,"date":"2023-11-07T05:00:00","date_gmt":"2023-11-07T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=72117"},"modified":"2025-03-27T17:20:03","modified_gmt":"2025-03-28T00:20:03","slug":"automotive-cloud-news-2023","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/automotive-cloud-news-2023\/","title":{"rendered":"Salesforce Automotive Cloud Helps Deliver the Future of Connected Cars with Data and AI"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow-box is-style-takeaways\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-471ecb11ca02c2e7ea813f9dd3857484\" id=\"h-key-takeaways\">Key Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>With a real-time view of driver and vehicle data, including location, speed, and in-vehicle apps and systems, Automotive Cloud delivers truly personalized experiences for every driver&nbsp;<\/em><\/li>\n\n\n\n<li><em>Industry leaders like Toyota use Automotive Cloud to deliver better consumer experiences across every touchpoint<\/em><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/2zioqmQVbKTNKEcZm1mfn6.jpg\"  data-uuid=\"2zioqmQVbKTNKEcZm1mfn6\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p>Today, Salesforce announced new <a href=\"https:\/\/www.salesforce.com\/products\/automotive-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Automotive Cloud<\/a> innovations to help automotive companies harness data and AI to provide more personalized in-car experiences, manage fleets, and simplify auto lending and leasing.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Automotive Cloud will unify automaker&#8217;s data \u2013 from vehicle telematics to service records to customer data \u2013 to power new features that provide a real-time, contextualized view of what\u2019s going on inside a vehicle so every driver can get a truly personalized experience.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tDrive unified customer, vehicle, and retail experiences.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/products\/automotive-cloud\/overview\/?d=cta-body-promo-8%20\" target=\"_blank\">\n\t\t\t\t<span>Get Automotive Cloud<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><br><strong>Why it\u2019s important: <\/strong>Connected cars will make up <a href=\"https:\/\/www.mckinsey.com\/industries\/automotive-and-assembly\/our-insights\/unlocking-the-full-life-cycle-value-from-connected-car-data\" target=\"_blank\" rel=\"noreferrer noopener\">95% of all new vehicles<\/a> sold by 2030. Today\u2019s connected cars are already generating an estimated <a href=\"https:\/\/www.einfochips.com\/blog\/how-big-data-is-shaping-the-future-of-the-automotive-industry\/\" target=\"_blank\" rel=\"noreferrer noopener\">25 gigabytes<\/a> of data per hour \u2014 data that automotive companies must harness to provide the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/customer-spending\/\" target=\"_blank\" rel=\"noreferrer noopener\">personalized experiences customers expect<\/a> and <a href=\"https:\/\/www.bcg.com\/press\/7september2023-software-defined-vehicles-create-650-billion-value-potential\" target=\"_blank\" rel=\"noreferrer noopener\">generate new revenue streams<\/a>.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>With real-time data, trusted AI, and automation, we\u2019re bringing the automotive industry one step closer to a future where software-defined vehicles are the norm<\/p>\n<cite>Achyut Jajoo, SVP &amp; GM of Automotive and Manufacturing<\/cite><\/blockquote>\n\n\n\n<p><strong>The Salesforce perspective: <\/strong>\u201cWith real-time data, trusted AI, and automation, we\u2019re bringing the automotive industry one step closer to a future where software-defined vehicles are the norm,\u201d said Achyut Jajoo, SVP &amp; GM of Automotive and Manufacturing. \u201cAutomotive Cloud will provide a real-time digital view of a vehicle\u2019s connected features, services, and telemetry data so automakers can combine it with everything they know about the driver to orchestrate personalized, connected car experiences.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/rCA3WDyrDjzEVLFsBbM4nc.jpg\"  data-uuid=\"rCA3WDyrDjzEVLFsBbM4nc\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p><strong>What\u2019s coming for automakers:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Connected Vehicle Visualization <\/strong>is<strong> <\/strong>a real-time visualization of a vehicle\u2019s connected features and services that will help make it easy for automakers to provide better in-car experiences, like remote assistance, and surface relevant new services to consumers \u2013 like notifying them about a free park assist trial.<\/li>\n\n\n\n<li><strong>Actionable Telematics<\/strong> will help automakers monitor telematics data, like vehicle location, speed, fuel, or battery consumption, and use automation to detect and alert customers to changes in their car\u2019s status. For example, Automotive Cloud can read the data coming off of a vehicle and see an increase in revolutions per minute (RPMs), or loss of tire pressure, and automatically send an alert to the driver in their infotainment console to warn them of the potential safety issue.<\/li>\n\n\n\n<li>Powered by <a href=\"https:\/\/www.salesforce.com\/products\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Salesforce Data Cloud<\/strong><\/a>, Automotive Cloud securely connects data from any source, like telematics and dealership management systems, so automotive companies have a unified, real-time data foundation to build connected vehicle and driver experiences.&nbsp;&nbsp;<\/li>\n\n\n\n<li>With <a href=\"https:\/\/www.salesforce.com\/news\/stories\/einstein-studio-ai-news\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Einstein Studio<\/strong><\/a>, automakers can easily build and train custom AI models with help from Salesforce ecosystem technology partners, such as Amazon Web Services (AWS), using Amazon SageMaker, its end-to-end machine learning service. Using connected car data with custom AI models will enable automakers to deliver predictive insights. For example, automakers can alert dealers automatically when a driver\u2019s odometer is about to reach 100,000 miles and surface new, available vehicles that match the driver\u2019s preferences and even offer personalized discounts and trade-in offers.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>What\u2019s coming for fleet owners and automotive finance teams:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fleet Management <\/strong>gives fleet owners a single view of their fleet and enables them to more easily define fleet action plans \u2014 like routing and driver assignments&nbsp;\u2014 and surface alerts, like maintenance warnings. Additionally, Fleet Management provides insights into completed trips, driver behavior, and more, to inform future fleet planning and improve performance.&nbsp;<\/li>\n\n\n\n<li><strong>Automotive Cloud for Captive Finance<\/strong> will provide a complete view of a driver\u2019s automotive finances, including all of their household auto loans and lease accounts, as well as associated vehicles. With the <strong>Automotive Loan and Lease Console<\/strong>, auto lenders will be able to streamline customer service with automation, and engage customers with timely, personalized information about lease renewals, payment reminders, or service appointments.&nbsp;<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"72121-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com.go-vip.net\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=1024\" alt=\"Vehicle Console contains up-to-date telematics information in a single view, like vehicle charging and capacity, temperature, and the health of parts or accessories\" class=\"wp-image-72121\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png 1279w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"72121-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1279\" height=\"719\" src=\"https:\/\/www.salesforce.com.go-vip.net\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=1024\" alt=\"Vehicle Console contains up-to-date telematics information in a single view, like vehicle charging and capacity, temperature, and the health of parts or accessories\" class=\"wp-image-72121\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png 1279w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/11\/Bezel_-Connected-Vehicle-Visualization.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1279px) 100vw, 1279px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><strong>The customer perspective:<\/strong> \u201cEverything in the industry today is being driven by software. Our customers expect connected, personalized experiences not only in their cars, but however and wherever they are interacting with us. Automotive Cloud will make it easy to provide these exceptional experiences for our customers.\u201d \u2013 Amanda Palmay, Senior Director, Strategy, Planning and Innovation, Toyota <\/p>\n\n\n\n<p><strong>Learn more:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about Salesforce Automotive Cloud <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-announces-automotive-cloud-driver360\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>Learn more about Salesforce Data Cloud <a href=\"https:\/\/www.salesforce.com\/products\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>Learn more about Einstein Studio <a href=\"https:\/\/www.salesforce.com\/news\/stories\/einstein-studio-ai-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>Hear how Salesforce will power the future of software-defined vehicles from Achyut Jajoo, SVP &amp; GM of Manufacturing &amp; Automotive at Salesforce, <a href=\"http:\/\/salesforce.com\/news\/stories\/connected-car\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>See how Automotive Cloud is supercharging connected vehicle and customer experiences with AI and automation <a href=\"https:\/\/www.salesforce.com\/news\/stories\/automotive-cloud-ai-automation\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>See how Salesforce partners and global consulting leaders Capgemini, Deloitte Digital, and PwC believe Automotive Cloud will redefine the customer experience <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-automotive-cloud-implementation-partners\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Availability:<\/strong><\/p>\n\n\n\n<p>Connected car features like Actionable Telematics will be generally available in early 2024. Connected Vehicle Visualization will be available in pilot in early 2024. Additional purchase and terms may apply.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automotive Cloud for Captive Finance and the Automotive Loan and Lease Console will be generally available in early 2024.&nbsp;<\/li>\n\n\n\n<li>Data Cloud, Einstein Studio, and Fleet Management are generally available today, with additional Data Cloud capabilities to come in early 2024.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Key Takeaways Today, Salesforce announced new Automotive Cloud innovations to help automotive companies harness data and AI to provide more personalized in-car experiences, manage fleets, and simplify auto lending and leasing.&nbsp;&nbsp; Automotive Cloud will unify automaker&#8217;s data \u2013 from vehicle telematics to service records to customer data \u2013 to power new features that provide a [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":72124,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":72124,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1721],"sf_theme":[1912],"sf_topic":[2809,1726],"sf_product":[2796,19249,1748],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-72117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements","sf_theme-digital-transformation","sf_topic-automotive","sf_topic-digital-transformation","sf_product-einstein","sf_product-einstein-ai","sf_product-salesforce-platform","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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