{"id":72779,"date":"2023-12-05T06:00:00","date_gmt":"2023-12-05T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=72779"},"modified":"2024-09-16T14:32:43","modified_gmt":"2024-09-16T21:32:43","slug":"grubhub-technology","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/grubhub-technology\/","title":{"rendered":"How Grubhub Uses Data-Powered Insights and Automation from Salesforce to Service Its Partners"},"content":{"rendered":"\n<p>During this week\u2019s Salesforce Tower opening and <a href=\"https:\/\/www.salesforce.com\/events\/world-tour\/chicago\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">World Tour<\/a> in the windy city, <a href=\"https:\/\/www.grubhub.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Grubhub<\/a>, a leading online and mobile food ordering and delivery provider headquartered in Chicago, is showcasing how it is harnessing the power of Salesforce technology.&nbsp;<\/p>\n\n\n\n<p><strong>What\u2019s the impact:<\/strong> Grubhub partners with over 350,000 merchants and serves tens of millions of customers throughout the country.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The company is using Slack, Sales Cloud, Service Cloud, Tableau, Heroku, and more to streamline its operations and improve productivity so that it can keep adding more merchants to its takeout marketplace and better serve its partners in local communities.&nbsp;<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93261\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/04\/20\/chiesi-group-agentforce-life-sciences-transforms-customer-engagement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=1024\" class=\"content-card__image\" alt=\"Chiesi Group selects Salesforce Agentforce Life Sciences.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/04\/20\/chiesi-group-agentforce-life-sciences-transforms-customer-engagement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tChiesi Group Selects Salesforce Agentforce Life Sciences to Transform Customer Engagement\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93070\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/orchestration-next-frontier-for-agents\/\"\n\t>\n\t\t\t<div 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/From-AI-Cacophony-to-Agent-Euphony_-Why-Orchestration-Is-Key-to-the-Agentic-Enterprise.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/From-AI-Cacophony-to-Agent-Euphony_-Why-Orchestration-Is-Key-to-the-Agentic-Enterprise.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/From-AI-Cacophony-to-Agent-Euphony_-Why-Orchestration-Is-Key-to-the-Agentic-Enterprise.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/From-AI-Cacophony-to-Agent-Euphony_-Why-Orchestration-Is-Key-to-the-Agentic-Enterprise.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/From-AI-Cacophony-to-Agent-Euphony_-Why-Orchestration-Is-Key-to-the-Agentic-Enterprise.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/From-AI-Cacophony-to-Agent-Euphony_-Why-Orchestration-Is-Key-to-the-Agentic-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/From-AI-Cacophony-to-Agent-Euphony_-Why-Orchestration-Is-Key-to-the-Agentic-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/From-AI-Cacophony-to-Agent-Euphony_-Why-Orchestration-Is-Key-to-the-Agentic-Enterprise.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/orchestration-next-frontier-for-agents\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tWhy Orchestration Is the Next (Wildly Necessary) Frontier for Agents\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/72779\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>A deeper look:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Real-time collaboration:<\/strong> <a href=\"https:\/\/slack.com\/grubhub-technology\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Slack<\/strong><\/a> is the productivity platform that connects Grubhub teams across the business. Specifically, Grubhub is using Slack to help sales collaborate with the onboarding, fulfillment, and customer success teams, allowing them to collaborate on urgent asks and work together on longer-term, strategic initiatives.<\/li>\n\n\n\n<li><strong>Increased efficiency &amp; productivity:<\/strong> <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Service Cloud<\/strong><\/a><strong> <\/strong>and<strong> <\/strong><a href=\"https:\/\/www.salesforce.com\/eu\/products\/sales-cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Sales Cloud<\/strong><\/a> help streamline Grubhub\u2019s operations and improve sales productivity, saving $1 million to date by consolidating their tech stack in Salesforce. Sales teams cater to distinct stakeholder needs, managing the complete sales cycle from lead generation to onboarding.&nbsp;<\/li>\n\n\n\n<li><strong>More actionable insights: <\/strong><a href=\"https:\/\/www.tableau.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Tableau<\/strong><\/a> enables Grubhub to monitor real-time business performance, including active diners, orders, and gross transaction value, with analytics that are easier to use and integrated right into the flow of work.<\/li>\n\n\n\n<li><strong>Scaling<\/strong> <strong>innovation to drive customer loyalty<\/strong>: Leveraging <a href=\"https:\/\/www.heroku.com\/salesforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Heroku<\/strong><\/a>, restaurant owners that utilize <a href=\"https:\/\/get.grubhub.com\/products\/grubhub-direct\/\" target=\"_blank\" rel=\"noreferrer noopener\">Direct<\/a>, Grubhub\u2019s commission-free online ordering offering for merchants, can easily customize their own app-based customer loyalty program using a pre-built template instead of starting from scratch.<\/li>\n<\/ul>\n\n\n\n<p><strong>The Grubhub perspective: <\/strong>\u201cAn essential part of being a good partner to our merchants is having the tools to help them improve their operations and grow their businesses<strong>. <\/strong>With Salesforce\u2019s automated solutions,<strong> <\/strong>we\u2019ve standardized our internal processes and increased our team\u2019s productivity, freeing us up to sign more new partners and give better counsel to our existing merchant network.\u201d \u2013 Maegan Rolando, Director of Merchant Supply Strategy and Operations\u00a0<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>With Salesforce\u2019s automated solutions,<strong> <\/strong>we\u2019ve standardized our internal processes and increased our team\u2019s productivity, freeing us up to sign more new partners and give better counsel to our existing merchant network.<\/p>\n<cite>Maegan Rolando, Director of Merchant Supply Strategy and Operations, GrubHub<\/cite><\/blockquote>\n\n\n\n<p><strong>The Salesforce perspective: <\/strong>\u201cWe are excited to work with Grubhub, a market leader who is using data, automation, and CRM across its impressive business to succeed. This joint collaboration also builds on our shared values of giving back, directly impacting the Chicago community and fueling growth and prosperity, where innovation investments drive positive impacts across the city and in dozens of communities.\u201d \u2013 Christina Meitus, EVP, Head of Professional Services &#8211; Americas and Salesforce Chicago Executive Site Leader<\/p>\n\n\n\n<p><strong>Grubhub\u2019s commitment to Chicago:<\/strong> Grubhub gives back to the Chicago community through a variety of restaurant grants, partnerships, and support programs aimed at closing the hunger gap and supporting local restaurants. This last year, Grubhub has:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provided nearly <strong>350 grants<\/strong> and <strong>$3.4 million <\/strong>to independent restaurants, supporting their growth and resilience.<\/li>\n\n\n\n<li>Donated <strong>100,000+ meals, with more than 10,000 <\/strong>distributed to food-insecure families in Chicago through its<strong> <\/strong>&#8216;<a href=\"https:\/\/about.grubhub.com\/news\/grubhubs-serving-the-city-chicago-launch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Serving the City<\/a>&#8216; program.<\/li>\n\n\n\n<li>Rescued <strong>125,000+ pounds of food<\/strong> through collaborations with organizations like the MEANS database, Rescuing Leftover Cuisine, and other local partners.<\/li>\n\n\n\n<li>Awarded more than <strong>$658,000 in grants<\/strong> from the <a href=\"https:\/\/about.grubhub.com\/community\/\" target=\"_blank\" rel=\"noreferrer noopener\">Grubhub Community Fund<\/a>.<\/li>\n\n\n\n<li>As a part of <a href=\"https:\/\/about.grubhub.com\/news\/grubhub-marks-hunger-action-month-with-new-chicago-initiatives-and-expands-existing-programs\/#:~:text=At%20the%20start%20of%20this,and%20in%20other%20key%20cities.\" target=\"_blank\" rel=\"noreferrer noopener\">Hunger Action Month<\/a>, Grubhub partnered with the Greater Chicago Food Depository to support the growth of its prepared meals program. Its goal is to prepare, source, and distribute up to <strong>10,000 meals<\/strong> per day or <strong>2.5 million meals <\/strong>per year.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Learn more:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Celebrate the opening of the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/chicago-tower-opening\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Chicago Tower<\/a> on December 5, 2023&nbsp;<\/li>\n\n\n\n<li>Learn how businesses are using trusted AI to transform customer experiences at <a href=\"https:\/\/www.salesforce.com\/events\/world-tour\/chicago\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">World Tour Chicago 2023<\/a><\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/eu\/products\/sales-cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>, <a href=\"http:\/\/tableau.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau<\/a>, <a href=\"https:\/\/www.heroku.com\/salesforce\" target=\"_blank\" rel=\"noreferrer noopener\">Heroku<\/a>, and <a href=\"https:\/\/slack.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>During this week\u2019s Salesforce Tower opening and World Tour in the windy city, Grubhub, a leading online and mobile food ordering and delivery provider headquartered in Chicago, is showcasing how it is harnessing the power of Salesforce technology.&nbsp; What\u2019s the impact: Grubhub partners with over 350,000 merchants and serves tens of millions of customers throughout [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":72785,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1735],"sf_theme":[1912],"sf_topic":[2498,1744,2798],"sf_product":[1747,1772,2363],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-72779","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-highlights","sf_theme-digital-transformation","sf_topic-automation","sf_topic-customer-success","sf_topic-data","sf_product-agentforce-sales","sf_product-agentforce-service","sf_product-customer-360","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Grubhub Uses Data-Powered Insights and Automation from Salesforce to Service Its Partners - Salesforce<\/title>\n<meta name=\"description\" content=\"During this week\u2019s Salesforce Tower opening and World Tour in the windy city, Grubhub, a leading online and mobile food ordering and delivery provider\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/grubhub-technology\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Grubhub Uses Data-Powered Insights and Automation from Salesforce to Service Its Partners\" \/>\n<meta property=\"og:description\" content=\"During this week\u2019s Salesforce Tower opening and World Tour in the windy city, Grubhub, a leading online and mobile food ordering and delivery provider\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/grubhub-technology\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-05T14:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-16T21:32:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/12\/GrubHub.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/grubhub-technology\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/grubhub-technology\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"How Grubhub Uses Data-Powered Insights and Automation from Salesforce to Service Its Partners\",\"datePublished\":\"2023-12-05T14:00:00+00:00\",\"dateModified\":\"2024-09-16T21:32:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/grubhub-technology\/\"},\"wordCount\":654,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/grubhub-technology\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/12\/GrubHub.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/grubhub-technology\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/grubhub-technology\/\",\"name\":\"How Grubhub Uses Data-Powered Insights and Automation from Salesforce to Service Its Partners - 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