{"id":72788,"date":"2023-12-05T05:00:00","date_gmt":"2023-12-05T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=72788"},"modified":"2024-09-16T13:42:26","modified_gmt":"2024-09-16T20:42:26","slug":"public-sector-earnings","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/public-sector-earnings\/","title":{"rendered":"How Salesforce Innovations for the Public Sector Drive More Connected Experiences for Employees and Constituents"},"content":{"rendered":"\n<p>Salesforce recently released its latest earnings <a href=\"https:\/\/investor.salesforce.com\/press-releases\/press-release-details\/2022\/Salesforce-Announces-Solid-Third-Quarter-Fiscal-2023-Results\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">report<\/a>, showing how public sector organizations are using the company\u2019s technology to streamline internal processes, centralize data across legacy siloed systems, and improve collaboration and communication between government employees.&nbsp;<\/p>\n\n\n\n<p><strong>The bigger picture: <\/strong>There are many ways that governments can <a href=\"https:\/\/www.salesforce.com\/blog\/ai-in-government\/?d=cta-body-promo-2461\" target=\"_blank\" rel=\"noreferrer noopener\">leverage AI<\/a> to improve their employee and constituent experiences. And, governments need to start preparing their systems and data to take advantage of the benefits of AI. However, just <a href=\"https:\/\/www.ey.com\/en_gl\/government-digital-innovation\/how-can-government-workers-and-technology-align-to-serve-future-citizens\" target=\"_blank\" rel=\"noreferrer noopener\">7% of government leaders<\/a> say their organization has achieved its digital transformation objectives, and more than 60% of government employees believe changes are needed to enhance their workplace&#8217;s digital tools and technologies.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93336\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-need-performance-reviews\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-agents-need-performance-standards-not-just-prompts.png?w=1024\" class=\"content-card__image\" alt=\"AI Agents Need Performance Reviews\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-agents-need-performance-standards-not-just-prompts.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-agents-need-performance-standards-not-just-prompts.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-agents-need-performance-standards-not-just-prompts.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-agents-need-performance-standards-not-just-prompts.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-agents-need-performance-standards-not-just-prompts.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-agents-need-performance-standards-not-just-prompts.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-agents-need-performance-standards-not-just-prompts.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-agents-need-performance-standards-not-just-prompts.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-agents-need-performance-standards-not-just-prompts.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-agents-need-performance-standards-not-just-prompts.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-need-performance-reviews\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tYour AI Agent Needs a Performance Review. Here\u2019s How to Give One.\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t8 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93298\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/04\/28\/salesforce-agentforce-life-sciences-unify-moderna-global-commercial-operations\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=1024\" class=\"content-card__image\" alt=\"Salesforce Agentforce Life Sciences to Unify Moderna\u2019s Global Commercial Operations\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png 1920w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Moderna-PR-image.png?w=1218&amp;h=685 1218w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/04\/28\/salesforce-agentforce-life-sciences-unify-moderna-global-commercial-operations\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Agentforce Life Sciences to Unify Moderna\u2019s Global Commercial Operations\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t2 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/72788\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>The Salesforce perspective:<\/strong> \u201cThe data shows a massive opportunity for institutions to leverage technology to improve their digital experiences \u2013 especially in the age of AI where organizations are building the foundation to successfully drive efficiencies in their services. Salesforce helps connect people with government services online and in person, allowing the public sector to deliver better results while driving toward a more modernized future.\u201d \u2013 Nasi Jazayeri, EVP &amp; GM, Public Sector<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Salesforce helps connect people with government services online and in person, allowing the public sector to deliver better results while driving toward a more modernized future.\u201d <\/p>\n<cite>Nasi Jazayeri, EVP &amp; GM, Public Sector, Salesforce<\/cite><\/blockquote>\n\n\n\n<p><strong>Customer success in action:<\/strong> In Salesforce\u2019s third quarter, organizations including the <a href=\"https:\/\/www.irs.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">Internal Revenue Service (IRS)<\/a>, the <a href=\"https:\/\/www.usaid.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">U.S. Agency for Internal Development (USAID)<\/a>, and the <a href=\"https:\/\/www.navy.mil\/\" target=\"_blank\" rel=\"noreferrer noopener\">U.S. Navy<\/a> leveraged Salesforce to drive modernization and improve customer and employee experiences:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Office of Chief Counsel (OCC) is the chief legal office of the<strong> IRS<\/strong> and serves as Counsel and legal advisor to the IRS Commissioner on all matters pertaining to the administration and enforcement of the Internal Revenue laws. The OCC has a staff of approximately 2,100 nationwide, of which 1,600 are Attorneys managing Counsels in 57 offices nationally. The<strong> <\/strong>IRS<strong> <\/strong>has chosen Salesforce as the platform for two critical projects:\n<ul class=\"wp-block-list\">\n<li><strong>Litigation Matter Management:<\/strong> Championed by the Office of Chief Counsel, the IRS will implement a system that can be leveraged by all business units and allow the IRS to manage case volume and complexity.<\/li>\n\n\n\n<li><strong>Taxpayer Advocate System: <\/strong>Taxpayers in need of an advocate due to hardship (for example, if someone lost a job and had to take a medical leave) will be able to submit a paper form like they do today \u2014 or now also submit online via a digital intake portal. Salesforce will be used to do the optical character recognition scan of paper forms, support the new online community portal, and run the case management system behind both intake routes. The IRS is demonstrating how to not only provide an omni-channel customer experience that meets taxpayers where they are today, but also bring multiple apps together on one platform.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>USAID<\/strong> helps millions worldwide who benefit from U.S. Foreign Assistance. With upwards of 90% of funding flows coming from the private sector, USAID knew that they had to modernize how they managed their strategic relationships so that their staff and leaders could feel more confident and prepared when engaging in high-stakes discussions. USAID is launching an enterprise-wide CRM on Salesforce, which will give them a platform to support:\n<ul class=\"wp-block-list\">\n<li><strong>Execution on a global scale<\/strong> with standardization across partner engagement models, workflows, data, and more.&nbsp;<\/li>\n\n\n\n<li><strong>Networking across users<\/strong> working with the same partners and\/or on similar initiatives.<\/li>\n\n\n\n<li><strong>Maintaining a single source of truth<\/strong> with a complete catalog of records and history with partners, and retain, analyze, and action mission-critical data.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The <strong>U.S. Navy<\/strong> sought to address its collaboration and communication needs, including unlocking visibility between teams, consolidating communication tools so that everyone can collaborate around a single source of truth, and centralizing data and streamline processes throughout the Chain of Command.\n<ul class=\"wp-block-list\">\n<li><strong>Slack<\/strong> will give them the tools to drive alignment with enterprise-wide communications. This strategy is the result of a pilot program initiated with two squadrons that explored how the Navy might best scale collaboration beyond simple chat, and adhere to security and compliance environments.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Explore further:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about Salesforce for Public Sector <a href=\"https:\/\/www.salesforce.com\/solutions\/industries\/government\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>Read Salesforce\u2019s third quarter earnings report <a href=\"https:\/\/investor.salesforce.com\/press-releases\/press-release-details\/2022\/Salesforce-Announces-Solid-Third-Quarter-Fiscal-2023-Results\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce recently released its latest earnings report, showing how public sector organizations are using the company\u2019s technology to streamline internal processes, centralize data across legacy siloed systems, and improve collaboration and communication between government employees.&nbsp; The bigger picture: There are many ways that governments can leverage AI to improve their employee and constituent experiences. And, [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":72794,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1735],"sf_theme":[1912],"sf_topic":[1744],"sf_product":[2796,19249,1748],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-72788","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-highlights","sf_theme-digital-transformation","sf_topic-customer-success","sf_product-einstein","sf_product-einstein-ai","sf_product-salesforce-platform","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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