{"id":75165,"date":"2024-02-22T13:00:00","date_gmt":"2024-02-22T21:00:00","guid":{"rendered":""},"modified":"2024-05-02T12:38:29","modified_gmt":"2024-05-02T19:38:29","slug":"tableau-pulse-customer-news","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/tableau-pulse-customer-news\/","title":{"rendered":"Tableau Pulse Helps John Lewis Partnership Reduce Returns with Data and AI-Driven Insights"},"content":{"rendered":"\n

John Lewis Partnership<\/a> (JLP), the U.K.\u2019s largest employee-owned business and parent company of major retail brands John Lewis<\/a> and Waitrose<\/a>, is optimizing its returns program with AI-driven insights from Tableau Pulse<\/a>. With these insights, JLP is driving better decision-making and efficiency for both employees and customers.<\/p>\n\n\n\n

Why it\u2019s relevant:<\/strong> Eighty-three percent<\/a> of global retailers have seen operational efficiency improvements with AI. And the majority of senior IT leaders<\/a> believe generative AI has the potential to help them better serve their customers, take advantage of data, and operate more efficiently.<\/p>\n\n\n\n

At-a-glance: <\/strong>Employees in JLP\u2019s returns program needed trusted, accessible, and real-time insights on the company\u2019s retail supply chain to help them understand where they need to focus their efforts. To get there, JLP needed to migrate a high volume of disparate legacy data onto a single platform where the company could visualize and act on this data, quickly. <\/p>\n\n\n\n

A deeper look:<\/strong> With AI-driven insights from Tableau Pulse, employees have been able to improve internal processes and drive better decision-making around key metrics like inventory management and product availability. Ultimately, this ensures that there are products available for customers to purchase when they want them. Tableau Pulse has helped JLP:<\/p>\n\n\n\n