{"id":75807,"date":"2024-03-07T06:00:00","date_gmt":"2024-03-07T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=75807"},"modified":"2025-03-27T11:39:56","modified_gmt":"2025-03-27T18:39:56","slug":"harmonycares-technology-platform-news","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/harmonycares-technology-platform-news\/","title":{"rendered":"HarmonyCares Doubles Down on Patient Scheduling with Salesforce, Taps Health Cloud for New Platform"},"content":{"rendered":"\n<p><em>Editor\u2019s note: Einstein 1 Platform is now the Salesforce Platform. For the latest, go <\/em><a href=\"https:\/\/www.salesforce.com\/platform\/\"><em>here<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>In-home healthcare provider <a href=\"https:\/\/harmonycares.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HarmonyCares<\/a> has selected <a href=\"https:\/\/www.salesforce.com\/products\/health-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Health Cloud<\/a> to scale its Care Management and Engagement Center after the success of its Complete Health Assessment (CHA), a scheduling platform enhanced by <a href=\"https:\/\/www.salesforce.com\/products\/field-service-management\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Field Service<\/a> that makes it easier for patients to schedule visits.&nbsp;<\/p>\n\n\n\n<p><strong>Why it matters: <\/strong>HarmonyCares is one of the largest providers of in-home physician services for older adults and patients with chronic medical conditions in the United States. Partnering with Salesforce has improved accessibility for patients and group members who are often high-risk, in-home patients that need priority care and support services.&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tSalesforce Launches Einstein Copilot: Health Actions to Drive Efficient, Personalized Healthcare.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/einstein-copilot-for-health\" target=\"_blank\">\n\t\t\t\t<span>READ THE NEWS<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>What\u2019s the impact: <\/strong>Since launching its original platform with Salesforce, HarmonyCares has seen a 50% increase in self-scheduling, improving patient scheduling interactions with a more efficient, streamlined process. The implementation has also helped the organization increase face-to-face visits with patients, assisting the organization&#8217;s continued efforts to improve patient outcomes and quality, reduce unnecessary hospitalizations, minimize hospital re-admissions, and increase patient satisfaction and engagement.<\/p>\n\n\n\n<p><strong>What\u2019s next:<\/strong> This year, HarmonyCares is expanding its Salesforce footprint. By leveraging the power of <a href=\"https:\/\/www.salesforce.com\/products\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u2019s Einstein 1 Platform<\/a> and Health Cloud, HarmonyCares will create a unified platform with better access to actionable data, streamlined processes, and increased collaboration between providers and care teams.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92984\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/asymbl-engine-slackbot-use-cases\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=1024\" class=\"content-card__image\" alt=\"How Engine and Asymbl Use Slackbot\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/asymbl-engine-slackbot-use-cases\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tHow Engine and Asymbl Are Putting Slackbot to Work\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, 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content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/75807\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Customer perspective:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cAt HarmonyCares, we understand that the care we provide to each patient must be personalized. Salesforce helps us approach patient engagement and the management of the care journey in a way that enables us to optimize every touchpoint with our patients.\u201d \u2013 Kristin Darby, Chief Information Officer<\/li>\n\n\n\n<li>\u201cSalesforce allowed us to increase our operational efficiencies by reducing the amount of systems we were using by more than 50%. This also helped us impact employee satisfaction with both our outreach team and our providers.\u201d<strong> <\/strong>\u2013 Kathy Lyall, VP \u2013 Specialty Programs &amp; Operations<\/li>\n<\/ul>\n\n\n\n<p><strong>Salesforce perspective:<\/strong> \u201cWe are laser focused on helping customers like HarmonyCares improve and scale patient engagement experiences. Now, as HarmonyCares embarks on personalizing the care journey for its patients, we couldn\u2019t be more thrilled they\u2019ve selected Salesforce Health Cloud to assist with this latest implementation that will work to expand and scale care management initiatives.\u201d \u2013 Amit Khanna, SVP &amp; GM for Health&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We are laser focused on helping customers like HarmonyCares improve and scale patient engagement experiences.<\/p>\n<cite>Amit Khanna, SVP &amp; GM for Health&nbsp;<\/cite><\/blockquote>\n\n\n\n<p><strong>Go deeper:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn about <a href=\"https:\/\/www.salesforce.com\/news\/stories\/einstein-copilot-for-health\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein Copilot: Health Actions<\/a> and Salesforce\u2019s trusted AI and data innovations in healthcare<\/li>\n\n\n\n<li>Learn about <a href=\"https:\/\/www.salesforce.com\/products\/health-cloud\/pricing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Health Cloud &#8211; Einstein 1 for Sales Edition<\/a> and <a href=\"https:\/\/www.salesforce.com\/products\/health-cloud\/pricing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Health Cloud &#8211; Einstein 1 for Service Edition<\/a> and how to get started with trusted Einstein Copilot: Health Actions, Assessment Generation, Data Cloud for Health, and Health Intelligence, including CRM Analytics and Revenue Intelligence, all in one bundle<\/li>\n\n\n\n<li>Find out more about home-based specialty program offerings from HarmonyCares, including Complete Health Assessments,&nbsp;<a href=\"https:\/\/harmonycares.com\/services\/complete-health-assessment\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>Discover insights about healthcare consumer preferences and the role of AI in care from <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-in-healthcare-research\" target=\"_blank\" rel=\"noreferrer noopener\">\u201cThe Pulse of the Patient Snapshot\u201d<\/a> survey results<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/plus\/experience\/world_tour\/series\/best_of_world_tour_chicago_2023\/episode\/episode-s1e3\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Watch how<\/a> Salesforce helps healthcare organizations build unified patient profiles&nbsp;<\/li>\n\n\n\n<li>Learn about <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/health\/hls-b2b-report-pdf-final.pdf?d=7013y000002RPTsAAO&amp;nc=7013y000002RPTrAAO&amp;utm_source=himss-newsroom&amp;utm_medium=organic_social&amp;utm_campaign=amer_ihls&amp;utm_content=healthcare-life-science-insights-report_7013y000002RPTsAAO&amp;utm_term=&amp;ban=amer_himss-newsroom\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce for Healthcare and Life Sciences<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s note: Einstein 1 Platform is now the Salesforce Platform. For the latest, go here. In-home healthcare provider HarmonyCares has selected Salesforce Health Cloud to scale its Care Management and Engagement Center after the success of its Complete Health Assessment (CHA), a scheduling platform enhanced by Salesforce Field Service that makes it easier for patients [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":75839,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1735],"sf_theme":[1912],"sf_topic":[2498,1744],"sf_product":[],"sf_industry":[1743],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-75807","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-highlights","sf_theme-digital-transformation","sf_topic-automation","sf_topic-customer-success","sf_industry-healthcare-and-life-sciences","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HarmonyCares Doubles Down on Patient Scheduling with Salesforce, Taps Health Cloud for New Platform - Salesforce<\/title>\n<meta name=\"description\" content=\"Editor\u2019s note: Einstein 1 Platform is now the Salesforce Platform. 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