{"id":77730,"date":"2024-05-23T03:00:00","date_gmt":"2024-05-23T10:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=77730"},"modified":"2024-09-16T06:18:57","modified_gmt":"2024-09-16T13:18:57","slug":"how-salesforce-uses-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/how-salesforce-uses-ai\/","title":{"rendered":"Customer Zero: How Salesforce Used Its Own Technology To Save 50,000 Hours of Working Time in One Quarter"},"content":{"rendered":"\n

AI is transforming the way we work \u2014 and the benefits for employees and companies alike can be massive when we effectively integrate AI into our workforce strategies. At Salesforce, innovation is a core value and we\u2019ve seen that come to life in our employees\u2019 interest in leveraging AI. <\/p>\n\n\n\n

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We\u2019ve now deployed more than 50 AI-powered tools to help our employees drive higher productivity.<\/p>\n<\/blockquote>\n\n\n\n

We\u2019ve now deployed more than 50 AI-powered tools to help our employees drive higher productivity. Based on employee feedback \u2014 and in partnership with our AI Council<\/a> and CIO Juan Perez \u2014 we prioritized four enterprise-wide solutions designed to help enhance goal-setting, automate daily tasks, find information faster, and streamline support \u2014 all while freeing up our Employee Success (ES) and IT teams to focus on more complex tasks.\u00a0<\/p>\n\n\n\n

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Einstein in Slack saves 50,000 hours in one quarter<\/strong><\/h2>\n\n\n\n

Earlier this year, we introduced an AI-powered Slack app, called Einstein, that assists Salesforce employees with day-to-day tasks. Think scheduling and summarizing meetings, answering general questions, and planning an offsite.<\/p>\n<\/div>\n\n\n\n

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