{"id":78712,"date":"2024-06-12T08:00:00","date_gmt":"2024-06-12T15:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=78712"},"modified":"2025-03-27T10:56:54","modified_gmt":"2025-03-27T17:56:54","slug":"autodesk-einstein-1","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/autodesk-einstein-1\/","title":{"rendered":"Autodesk Enhances Agents&#8217; Workflow Using Salesforce Einstein 1"},"content":{"rendered":"\n<p><em>Editor\u2019s note: Einstein 1 Platform is now the Salesforce Platform. For the latest, go <\/em><a href=\"https:\/\/www.salesforce.com\/platform\/\"><em>here<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><a href=\"https:\/\/www.autodesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Autodesk<\/a> \u2014 a leader in 3D design, engineering, and entertainment software and a trusted technology partner to the design and make industries \u2014 has expanded its relationship with Salesforce. By incorporating Salesforce AI technology into its service agents workflow, Autodesk aims to improve agent productivity with the ultimate goal of increasing customer satisfaction.<\/p>\n\n\n\n<p><strong>The impact: <\/strong>Leveraging CRM, trusted AI, and data solutions from Salesforce, Autodesk has unified access to its data and built an AI-powered self-service application to deliver deeper and stronger customer relationships and more productive employees. With Salesforce, Autodesk is improving how agents engage with customers and enhancing employee workflows with more tools to increase efficiency.<\/p>\n\n\n\n<p><strong>With Salesforce, Autodesk is:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Accelerating self-service everywhere: <\/strong>Using the <a href=\"https:\/\/www.salesforce.com\/products\/platform\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein 1 Platform<\/a>, which leverages AI technology to create actionable data and streamlined processes, Autodesk has built a comprehensive and intuitive service cloud application for its team.\n<ul class=\"wp-block-list\">\n<li>At the end of a conversation between an agent and customer, <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.einstein_service_intro.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein for Service<\/a> now produces an AI-generated case summary that outlines the case issue and its resolution, helping agents reduce time spent summarizing customer chats by 63%.&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Creating frictionless experiences<\/strong> <a href=\"https:\/\/www.mulesoft.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft<\/a> has been critical in driving the company&#8217;s automation strategy, delivering integrated and unified data access across cloud solutions. With MuleSoft, Autodesk has been able to modernize, simplify, and connect existing SaaS applications.<\/li>\n\n\n\n<li><strong>Minimizing disruption: <\/strong><a href=\"https:\/\/www.salesforce.com\/services\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Professional Services<\/a> helps enable<strong> <\/strong>real-time 24\/7 monitoring, empowering Autodesk with the tools to identify and address potential performance issues before they impact the customer. Autodesk also uses Salesforce to strengthen and monitor data access, resulting in an estimated 30% reduction in ongoing maintenance.<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--curious-einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tIntroducing the Einstein 1 Platform.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>The Einstein 1 Platform unifies your data, AI, CRM, development, and security into a single, comprehensive platform.<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/platform\/?d=cta-body-promo-8%20%20%20%20%20%20%20%20%20%20%20%20%20\" target=\"_blank\">\n\t\t\t\t<span>LEARN MORE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-curious-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png\"\n\t\talt=\"Illustration of curious-einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Customer perspective:<\/strong> \u201cWe are thrilled to partner with Salesforce as Autodesk continues to innovate, grow, and scale with the customer at the center of our business. Our teams are excited to put generative AI to work across the enterprise, and in this case, enhance the productivity of our service agents. Saving time on tasks enables our employees to focus on higher value work.\u201d \u2014 Prakash Kota, SVP and CIO, Autodesk<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We are thrilled to partner with Salesforce as Autodesk continues to innovate, grow, and scale with the customer at the center of our business.<\/p>\n<cite>\u2014 Prakash Kota, SVP and CIO, Autodesk<\/cite><\/blockquote>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93418\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable 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class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-need-performance-reviews\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tYour AI Agent Needs a Performance Review. Here\u2019s How to Give One.\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t8 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/78712\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn about the future of business with CRM + AI + Data + Trust <a href=\"https:\/\/www.salesforce.com\/news\/ai-data-crm-media-resource\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>Read more Salesforce <a href=\"https:\/\/www.salesforce.com\/news\/collections\/success-now\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer success stories<\/a>&nbsp;<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.autodesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Autodesk<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s note: Einstein 1 Platform is now the Salesforce Platform. For the latest, go here. Autodesk \u2014 a leader in 3D design, engineering, and entertainment software and a trusted technology partner to the design and make industries \u2014 has expanded its relationship with Salesforce. By incorporating Salesforce AI technology into its service agents workflow, Autodesk [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":78716,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1735],"sf_theme":[1912],"sf_topic":[1737,1744],"sf_product":[1772,2363,1768,1748],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-78712","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-highlights","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-customer-success","sf_product-agentforce-service","sf_product-customer-360","sf_product-mulesoft","sf_product-salesforce-platform","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Autodesk Enhances Agents&#039; Workflow Using Salesforce Einstein 1 - Salesforce<\/title>\n<meta name=\"description\" content=\"Editor\u2019s note: Einstein 1 Platform is now the Salesforce Platform. 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