{"id":79085,"date":"2024-06-27T05:00:00","date_gmt":"2024-06-27T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=79085"},"modified":"2025-03-27T16:38:02","modified_gmt":"2025-03-27T23:38:02","slug":"ai-training-trust","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/ai-training-trust\/","title":{"rendered":"Autonomous AI Agents Are Coming: Why Trust and Training Hold the Keys to Their Success"},"content":{"rendered":"\n

Editor\u2019s note: Einstein 1 Platform is now the Salesforce Platform. For the latest, go <\/em>here<\/em><\/a>.<\/em><\/p>\n\n\n\n

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Autonomous AI agents<\/a> are coming to workplaces sooner than you might think. <\/p>\n\n\n\n

Count on them automating routine and complex tasks, such as personalized service, support, recommendations, and resolutions for customers based on detailed analyses of their purchase histories, preferences, and questions or concerns. Look forward to them sifting through company historical records and public information to find and line up top sales prospects in a region, and then crafting talking points the rep can use when getting in a room with the customer. And, expect them to recognize significant market opportunities and come up with creative marketing campaigns for reaching specific demographics at particular points in time. <\/p>\n\n\n\n

All without human intervention and executing tasks in milliseconds.<\/p>\n\n\n\n

The possibilities for these fully autonomous AI agents \u2014 an advanced form of generative AI<\/a> that can continuously improve their own performance through self-learning \u2014 are really endless. But, before humans start handing over important tasks to these technological marvels, organizations will need to get their employees ready.<\/p>\n\n\n\n

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But, before humans start handing over important tasks to these technological marvels, organizations will need to get their employees ready.<\/p>\n<\/blockquote>\n\n\n\n

That\u2019s because, as with any new hire, autonomous AI agents won\u2019t be immediately accepted. They’ll have to prove themselves before being allowed to handle truly important jobs. Moreover, they\u2019ll need to gain the trust of human beings who haven\u2019t worked with the technology. <\/p>\n\n\n\n

Today, just 7% of desk workers today consider AI results trustworthy enough for job-related tasks, according to a Slack survey<\/a>. But a new Salesforce study found 77% of global workers<\/a> are optimistic they\u2019ll eventually trust it, and 63% believe human involvement will be key to building trust in AI \u2014 which is why Salesforce is putting considerable energy into building trust and training around autonomous AI.<\/p>\n\n\n\n