{"id":80388,"date":"2024-08-20T09:00:00","date_gmt":"2024-08-20T16:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=80388"},"modified":"2025-03-27T11:50:50","modified_gmt":"2025-03-27T18:50:50","slug":"professional-services-cto-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/professional-services-cto-announcement\/","title":{"rendered":"Meet Salesforce CTOs: Experts on Demand to Implement Data and AI Solutions"},"content":{"rendered":"\n<p><em>Editor\u2019s note: Einstein 1 Platform is now the Salesforce Platform. For the latest, go <\/em><a href=\"https:\/\/www.salesforce.com\/platform\/\"><em>here<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Now available through <a href=\"https:\/\/www.salesforce.com\/services\/professional-services\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Professional Services<\/a>, customers can engage <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/fact-sheets\/salesforce-ctos.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Chief Technology Officers<\/a> (CTOs) as trusted advisors to work alongside their teams to achieve their <a href=\"https:\/\/www.salesforce.com\/data\/what-is-data-cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">data<\/a> and <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> goals. Salesforce CTOs join a wide range of complementary <a href=\"https:\/\/www.salesforce.com\/services\/success-plans\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Success Plan offerings<\/a> and <a href=\"https:\/\/www.salesforce.com\/blog\/salesforce-ecosystem-explained\/\" target=\"_blank\" rel=\"noreferrer noopener\">partner ecosystem<\/a> solutions designed to help customers innovate faster.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Why it matters: <\/strong><a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-skills-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">Over 80% of business leaders<\/a> expect generative AI to lower business costs and increase revenue. To reach those outcomes faster, organizations are engaging Salesforce Professional Services to connect and harmonize their data to drive productivity and personalization with predictive and generative AI across the customer journey. A 2024 Forrester research report, \u201c<a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/reports\/forrester-tei-study-salesforce-professional-services-february-2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">The Total Economic Impact Of Salesforce Professional Services<\/a>\u201d, found:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>95% of Salesforce Professional Services customers experienced better and faster innovation&nbsp;<\/li>\n\n\n\n<li>93% reduced time to reach project outcomes<\/li>\n\n\n\n<li>88% helped improve risk mitigation and security&nbsp;<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--watercliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tSalesforce Professional Services helps you realize value quickly and become self-sufficient with Salesforce. \t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/services\/professional-services\/overview\/\" target=\"_blank\">\n\t\t\t\t<span>LEARN MORE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-watercliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png\"\n\t\talt=\"Illustration of watercliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Go deeper:<\/strong> With deep expertise in Salesforce implementations and innovation, Salesforce CTOs offer any organization a white-glove experience on the road to achieving their AI and data goals. For example, customers can embed a Salesforce CTO to work alongside their team, understand their organization, and collaborate on a tailored plan for every stage of their journey. Depending on a customer\u2019s goals, Salesforce CTOs can provide expert advisory services including:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Guidance for current and future roadmaps:<\/strong> Salesforce CTOs will help customers build for future growth by developing a long-term strategy and a clear, step-by-step plan to not only get the most ROI out of their data and AI, but to also maximize the value of their entire Salesforce investment.&nbsp;<\/li>\n\n\n\n<li><strong>Robust data and integration strategies: <\/strong>Salesforce CTOs develop data management and governance strategies so customers can safely use trusted generative AI in their CRM.<strong>&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Enterprise-wide platform architecture: <\/strong>Salesforce CTOs design companies\u2019 enterprise architecture so Salesforce and any other systems work together to support the business\u2019s goals, while being agile and prepared for innovation.<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--curious-einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tSalesforce\u2019s Four Keys to Enterprise AI Success.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/enterprise-ai-success\/\" target=\"_blank\">\n\t\t\t\t<span>READ THEM HERE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-curious-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png\"\n\t\talt=\"Illustration of curious-einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Salesforce perspective:<\/strong> \u201cCompanies are moving fast to take advantage of the opportunities that data and AI can bring to their business. However, if done too quickly and without the right advisor, companies may implement technologies incorrectly, or ones that are entirely ill-suited to their business needs. With Salesforce CTOs, customers can count on a trusted advisor to guide them through taking full advantage of the <a href=\"https:\/\/www.salesforce.com\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein 1 Platform<\/a>, ensuring they are architecting reusable components for the future, creating an environment that allows for experimentation, and quickly deploying AI solutions for success both today and tomorrow.\u201d \u2013 Mark Wakelin, Executive Vice President of Global Professional Services<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>With Salesforce CTOs, customers can count on a trusted advisor to guide them through taking full advantage of the Einstein 1 Platform, ensuring they are architecting reusable components for the future, creating an environment that allows for experimentation, and quickly deploying AI solutions for success both today and tomorrow.<\/p>\n<cite>Mark Wakelin, Executive Vice President of Global Professional Services<\/cite><\/blockquote>\n\n\n\n<p><strong>Customer perspective:<\/strong> &#8220;Bombardier\u2019s mission is to understand our customers so deeply as to anticipate their unspoken needs. In Salesforce CTOs, we found a shared DNA for that mission \u2014 trusted advisors and willing partners who got in the cockpit with us, analyzed our business, and built a strategic plan to meet our goals. We\u2019re excited to keep working with Salesforce to harness the power of data and AI, boost productivity, and deliver an exceptional customer experience driven by proactive insights.\u201d \u2013 Sandra Tymchuk, Senior Director of Sales Strategy and Enablement, Bombardier<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-explore-more\"><strong>Explore more:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/fact-sheets\/salesforce-ctos.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce CTOs<\/a>, now available to Salesforce enterprise customers globally<\/li>\n\n\n\n<li>Want to work with Professional Services? Get in touch with <a href=\"https:\/\/www.salesforce.com\/company\/contact-us\/?d=cta-body-promo-3\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> or call 1-800-664-9073<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s note: Einstein 1 Platform is now the Salesforce Platform. For the latest, go here. Now available through Salesforce Professional Services, customers can engage Salesforce Chief Technology Officers (CTOs) as trusted advisors to work alongside their teams to achieve their data and AI goals. Salesforce CTOs join a wide range of complementary Success Plan offerings [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":80401,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1722],"sf_theme":[1912],"sf_topic":[1737,1744,2798],"sf_product":[2717,1748],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[18851],"sf_visibility":[],"coauthors":[],"class_list":["post-80388","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-corporate","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-customer-success","sf_topic-data","sf_product-data-360","sf_product-salesforce-platform","sf_location-global","sf_collection-cio-corner"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Meet Salesforce CTOs: Experts on Demand to Implement Data and AI Solutions - Salesforce<\/title>\n<meta name=\"description\" content=\"Editor\u2019s note: Einstein 1 Platform is now the Salesforce Platform. 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