{"id":80541,"date":"2024-08-22T05:00:00","date_gmt":"2024-08-22T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=80541"},"modified":"2025-03-27T11:43:53","modified_gmt":"2025-03-27T18:43:53","slug":"einstein-sales-agents-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/einstein-sales-agents-announcement\/","title":{"rendered":"Meet Einstein SDR and Einstein Sales Coach: Two New Autonomous AI Sales Agents to Scale Your Sales Team"},"content":{"rendered":"\n

Editor\u2019s note: Einstein 1 Platform is now the Salesforce Platform. For the latest, go <\/em>here<\/em><\/a>.<\/em><\/p>\n\n\n\n

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Einstein SDR Agent autonomously engages with inbound leads, in natural language, to answer questions, handle objections, and book meetings for human sellers <\/em><\/p>\n\n\n\n

Einstein Sales Coach Agent autonomously engages in role-plays with sellers, simulating a buyer during discovery, pitch, or negotiation calls<\/em><\/p>\n\n\n\n

Accenture will leverage these agents to improve deal team effectiveness, scale to support more deals, and allow their people to focus their time and effort on the most complex deals<\/em><\/p>\n\n\n\n

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Einstein SDR Agent and Einstein Sales Coach Agent are now Agentforce SDR and Sales Coach<\/em>.<\/p>\n\n\n\n

Salesforce, the #1 CRM<\/a> for sales, today introduced two new fully autonomous AI sales agents<\/a>: Einstein Sales Development Rep (SDR) Agent and Einstein Sales Coach Agent. Generally available in October, these sales agents are built on Salesforce\u2019s Einstein 1 Agentforce<\/a> Platform to help sales teams accelerate growth. <\/p>\n\n\n\n

Einstein SDR Agent<\/strong> autonomously engages with inbound prospects to nurture pipeline 24\/7. Unlike chatbots<\/a> that can only answer specific programmed questions<\/a>, Einstein SDR Agent makes decisions and prioritizes actions that align with the desired outcomes and analyzes a prospect\u2019s question to autonomously determine what to do next \u2014 whether that\u2019s answering product questions, handling objections, or scheduling a meeting. Each response is trusted, accurate, and personalized because it is grounded in a company\u2019s CRM<\/a> and harmonized external data using Agentforce\u2019s retrieval augmented generation (RAG)<\/a> service. Einstein SDR Agent seamlessly transitions leads to sellers and can handle multiple leads at once, across channels, and in various languages. This means sellers can offload time-consuming, top-of-the-funnel activities and focus on connecting with customers.<\/p>\n\n\n\n

Learn more about Einstein SDR Agent <\/a><\/strong><\/p>\n\n\n\n

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