{"id":80595,"date":"2024-08-26T06:00:00","date_gmt":"2024-08-26T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=80595"},"modified":"2024-08-23T17:43:08","modified_gmt":"2024-08-24T00:43:08","slug":"slack-third-party-workflows","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/slack-third-party-workflows\/","title":{"rendered":"Slack Expands Automation Capabilities, Making it Easier to Build Powerful Workflows and Connect Third-Party Systems"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Slack continues to enhance its work operating system with flexible automation<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>With 3,000 workflows created this year, Rivian depends on automation in Slack to save time and increase team productivity<\/em><\/p>\n\n\n\n<p>Salesforce today announced new innovations in <a href=\"https:\/\/www.salesforce.com\/slack\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a> that make it easier for users to build automations, no matter their technical expertise.&nbsp;<\/p>\n\n\n\n<p>For example, customers can now build a <a href=\"https:\/\/www.salesforce.com\/slack\/ai-automation\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Slack workflow<\/a> that automatically starts when an event occurs in a third-party app like PagerDuty, Asana, BitBucket, and more. In addition, customers can now access a more intuitive user experience when creating workflows in Slack and access more than 50 new plug-and-play templates that span common productivity use cases. Developers also now have access to more coding languages and tools so they can create custom workflows and share them with their teams.&nbsp;<\/p>\n\n\n\n<p><strong>Why it matters:<\/strong> <a href=\"https:\/\/slack.com\/resources\/why-use-slack\/state-of-work\" target=\"_blank\" rel=\"noreferrer noopener\">Seventy-one percent<\/a> of business leaders are under pressure from management to squeeze more productivity out of their teams, but a similar 70% of IT leaders are concerned that increasing business demands will curb innovation. What\u2019s more, <a href=\"https:\/\/slack.com\/blog\/news\/state-of-work-2023\" target=\"_blank\" rel=\"noreferrer noopener\">77% of users<\/a> say that being able to automate routine tasks would greatly improve their productivity. Companies need automation solutions that boost productivity without burdening IT \u2014 and no-code, user-friendly automation is an essential tool for achieving this goal.&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--curious-einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tSlack is the AI-powered platform for work.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/slack\/\" target=\"_blank\">\n\t\t\t\t<span>LEARN MORE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-curious-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png\"\n\t\talt=\"Illustration of curious-einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Go deeper: <\/strong><a href=\"https:\/\/slack.com\/features\/workflow-automation\" target=\"_blank\" rel=\"noreferrer noopener\">Workflow Builder<\/a>, Slack\u2019s no-code automation tool, allows users to automate their most important processes and tasks directly where they\u2019re already working, without adding to IT workloads. With new Workflow Builder capabilities available today, customers can now:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Start automations from actions in third-party apps.<\/strong> Previously, a Slack workflow could only start from an action that took place in Slack and Salesforce. Now, an action in a third-party app like PagerDuty, Asana, Bitbucket, and more can automatically start a workflow directly in Slack. For example, if an organization has a critical outage, a logged ticket in PagerDuty can start a workflow in Slack that will create an incident channel, add team members, set up a <a href=\"https:\/\/slack.com\/features\/canvas\" target=\"_blank\" rel=\"noreferrer noopener\">canvas<\/a>, and share all of the relevant information from PagerDuty. Team members get the context they need to resolve the issue efficiently in their flow of work.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"80599-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/08\/WFB_Third_Party_Triggers_high-compression.gif?w=1024\" alt=\"\" class=\"wp-image-80599\"\/><\/a><\/figure>\n<div id=\"80599-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/08\/WFB_Third_Party_Triggers_high-compression.gif?w=1024\" alt=\"\" class=\"wp-image-80599\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Easily build workflows with a new plug-and-play design and access more than 50 new pre-built templates.<\/strong> A new user experience in Workflow Builder allows users to easily create a workflow by completing a prompt, similar to filling in the blanks in a sentence. And with 50 new out-of-the-box workflow templates, users can quickly build automations for common business tasks like starting a project, collecting survey data, and creating IT tickets.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"80600-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/08\/Slack_WFB_Simplified_Templates_v3.gif?w=1024\" alt=\"\" class=\"wp-image-80600\"\/><\/a><\/figure>\n<div id=\"80600-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/08\/Slack_WFB_Simplified_Templates_v3.gif?w=1024\" alt=\"\" class=\"wp-image-80600\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Make customizing workflows easier with new developer tools. <\/strong>When users need to build a specialized workflow, they can use Slack\u2019s open APIs and developer tools to create custom steps. New tools in Slack\u2019s developer platform make it easier to build custom steps. Developers can now create and manage custom steps on the Slack app settings page in a new, intuitive user experience. In addition, developers can enhance existing custom-built Slack apps with a custom step so that it can be used in Workflow Builder, allowing end users to connect Slack apps to time-saving workflows. Finally, Slack now supports more programming languages to develop these custom steps, including JavaScript, TypeScript, Python, and Java.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"80602-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/08\/WFB_remote_functions_ver3.gif?w=1024\" alt=\"\" class=\"wp-image-80602\"\/><\/a><\/figure>\n<div id=\"80602-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/08\/WFB_remote_functions_ver3.gif?w=1024\" alt=\"\" class=\"wp-image-80602\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><strong>The Slack perspective:<\/strong> \u201cAt Slack, one of our product principles is \u2018don\u2019t make me think.\u2019 We\u2019re applying that to the historically technical and time-consuming area of automation so that it\u2019s an intuitive and delightful productivity driver \u2014 for everyone. These new features make the Slack platform even more powerful for every customer, giving both developers and end users the tools they need to easily automate any business process across their work apps, directly in the place they\u2019re already working. As Slack continues to become the destination for getting work done, we\u2019ll continue to make it as seamless as possible for users to create automated workflows and take productivity into their own hands.\u201d \u2013<strong> Rob Seaman, Chief Product Officer&nbsp;<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>As Slack continues to become the destination for getting work done, we\u2019ll continue to make it as seamless as possible for users to create automated workflows and take productivity into their own hands. <\/p>\n<cite><strong> Rob Seaman, Chief Product Officer<\/strong>, Slack <\/cite><\/blockquote>\n\n\n\n<p><strong>Reaction to the news: <\/strong>\u201cAutomation is a core capability that increases productivity and saves time for Rivian employees when doing repetitive work. Workflow Builder allows Slack users to easily create no-code automation at any experience level. With Workflow Builder, Slack is the place where users can easily connect workflows with other applications and platforms to achieve specific goals. Our Slack users created approximately 3,000 workflows in 2024 with heavy adoption in Production, Operation, and Service groups.\u201d \u2013 <strong>Anoop Narang, <\/strong><strong>Head of Digital Workplace &amp; Solutions<\/strong><strong>, Rivian<\/strong><\/p>\n\n\n\n<p><strong>Availability:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Workflow Builder enhancements are generally available today to all customers.<\/li>\n<\/ul>\n\n\n\n<p><strong>Learn more:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about Slack\u2019s <a href=\"https:\/\/slack.com\/features\/workflow-automation\" target=\"_blank\" rel=\"noreferrer noopener\">Workflow Builder<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Slack continues to enhance its work operating system with flexible automation With 3,000 workflows created this year, Rivian depends on automation in Slack to save time and increase team productivity Salesforce today announced new innovations in Slack that make it easier for users to build automations, no matter their technical expertise.&nbsp; For example, customers can [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":80598,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1912],"sf_topic":[2498,1726],"sf_product":[2410],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-80595","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-digital-transformation","sf_topic-automation","sf_topic-digital-transformation","sf_product-slack","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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