{"id":80920,"date":"2024-09-09T05:00:00","date_gmt":"2024-09-09T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=80920"},"modified":"2024-09-16T14:31:37","modified_gmt":"2024-09-16T21:31:37","slug":"service-cloud-dreamforce-24","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/service-cloud-dreamforce-24\/","title":{"rendered":"Salesforce Introduces AI-Powered Service Cloud Innovations to Accelerate Successful Customer and Employee Case Resolutions"},"content":{"rendered":"\n

Salesforce today detailed how it’s continuing to expand its complete package of AI-powered Service Cloud solutions<\/a> to ensure customers, employees, and HR professionals can access the information they need 24\/7 and resolve cases more quickly and cost-effectively. New innovations were released to provide step-by-step resolution plans for service representatives, help them track customer sentiment, and get AI-based recommendations to improve customer experience.<\/p>\n\n\n\n

Why it\u2019s relevant:<\/strong> Eighty-three percent of service decision makers<\/a> expect to increase their AI investments in the coming year, and 95% of IT leaders<\/a> plan to consolidate technology investments this year. By delivering critical AI service capabilities on a single platform, Salesforce is helping companies deliver every type of service at scale. <\/p>\n\n\n\n