{"id":80948,"date":"2024-09-09T05:00:00","date_gmt":"2024-09-09T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=80948"},"modified":"2024-09-16T14:31:38","modified_gmt":"2024-09-16T21:31:38","slug":"field-service-dreamforce-24","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/field-service-dreamforce-24\/","title":{"rendered":"Salesforce Announces AI-Driven Field Service Innovations for Peak Efficiency and Enhanced Customer Experiences"},"content":{"rendered":"\n

Salesforce today announced new AI-driven field service capabilities<\/a> to help dispatchers, technicians, and field service leaders expedite time-consuming processes and increase operational efficiency. Built on the Salesforce platform<\/a> and grounded in a company\u2019s own trusted data through Data Cloud<\/a>, these latest innovations will also help teams deliver more proactive and satisfying customer experiences. <\/p>\n\n\n\n

Why it\u2019s relevant:<\/strong> Field service teams spend just 32% of their time<\/a> interacting with the people they serve \u2014 the remaining 68% is spent on tasks like manually entering case notes. Field Service leaders want to save their teams time by eliminating the operational tasks that bog them down. They see AI<\/a> as an answer \u2014 78%<\/a> of field service workers in organizations with AI say it saves them time on the job.<\/p>\n\n\n\n