{"id":81525,"date":"2024-09-16T05:00:00","date_gmt":"2024-09-16T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=81525"},"modified":"2024-09-23T10:43:28","modified_gmt":"2024-09-23T17:43:28","slug":"agentforce-launch-zone-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/agentforce-launch-zone-announcement\/","title":{"rendered":"The Future Is Here: More than 10,000 Autonomous Agents Come to Life at Dreamforce\u00a0"},"content":{"rendered":"\n<p><em>Editor\u2019s Note: This article was updated at Dreamforce\u2019s conclusion, to include information on the Agentforce Launch Zone.<\/em><\/p>\n\n\n\n<p>At Dreamforce 2024, Salesforce customers brought Agentforce to life, building more than 10,000 autonomous agents to address specific business problems in their companies.<\/p>\n\n\n\n<p>In a matter of minutes, customers simply described their use cases through a cutting-edge, AI-powered Slack app that interfaces with a <a href=\"https:\/\/www.salesforce.com\/blog\/what-are-large-language-models\/\" target=\"_blank\" rel=\"noreferrer noopener\">Large Language Model (LLM)<\/a>, and saw their input transform into a functioning AI agent prototype and take home with them to continue experimenting.<\/p>\n\n\n\n<p>\u201cIt was so easy,\u201d said one customer. \u201cIt took three minutes to make it, and it started working right away.&#8221;&nbsp; Another customer said, \u201cThey had a builder where you could just conversationally create the agent, and it picked out the right actions, and was ready to deploy super quickly.\u201d&nbsp;<\/p>\n\n\n\n<div class=\"slideshow\">\n\n\t<div\n\t\tclass=\"screen-reader-text\"\n\t\tid=\"slideshow-69d3a4860eecc4.42589190-status\"\n\t>\n\t\t<span class=\"slideshow__status\" aria-live=\"polite\">\n\t\t\t\t\t\tSlide 1 of 5.\t\t<\/span>\n\t<\/div>\n\n\t<a\n\t\thref=\"#slideshow-69d3a4860eecc4.42589190-end\" class=\"screen-reader-text\"\n\t>\n\t\tSkip collection slideshow\t<\/a>\n\n\t<div class=\"slideshow__slides\">\n\t\t\t\t\t<div\n\t\t\t\tclass=\"slideshow__slide\"\n\t\t\t\t\t\t\t\taria-label=\"Slide 1 of 5\"\n\t\t\t>\n\t\t\t\t\n<img loading=\"lazy\" decoding=\"async\" width=\"970\" height=\"970\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=970\" class=\"slideshow__image\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg 970w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/>\n<div class=\"slideshow__caption\">\n\tMatt \/\/ &quot;They had a builder where you could just conversationally create the agent, and it picked out the right actions, and it was ready to deploy super quickly.&quot;<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div\n\t\t\t\tclass=\"slideshow__slide\"\n\t\t\t\t\t\t\t\taria-label=\"Slide 2 of 5\"\n\t\t\t>\n\t\t\t\t\n<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=1024\" class=\"slideshow__image\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg 1142w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n<div class=\"slideshow__caption\">\n\tSheridan \/\/ &quot;Agentforce is going to get [our customers] the instant answers that they&#039;re looking for. You know, \u201cwhere&#039;s my order?\u201d \u201cWhy is it missing?\u201d Instead of having to wait for someone to get back to them, they&#039;re going to just get that instant response.&quot;<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div\n\t\t\t\tclass=\"slideshow__slide\"\n\t\t\t\t\t\t\t\taria-label=\"Slide 3 of 5\"\n\t\t\t>\n\t\t\t\t\n<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=1024\" class=\"slideshow__image\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg 1140w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n<div class=\"slideshow__caption\">\n\tJignesh \/\/ &quot;It was like building an agent just by conversing on Slack\u2026.it took, like, probably 5-10 minutes to solve a problem that would probably have taken a few months for a human.&quot;<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div\n\t\t\t\tclass=\"slideshow__slide\"\n\t\t\t\t\t\t\t\taria-label=\"Slide 4 of 5\"\n\t\t\t>\n\t\t\t\t\n<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=1024\" class=\"slideshow__image\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg 1148w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n<div class=\"slideshow__caption\">\n\tAbhisek \/\/ &quot;It lets you build capabilities that are a little bit broader than they used to be. Previously, [we were offering] a very transactional conversation, and now I think we can have more of a continuous conversation [with our customers].&quot;<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div\n\t\t\t\tclass=\"slideshow__slide\"\n\t\t\t\t\t\t\t\taria-label=\"Slide 5 of 5\"\n\t\t\t>\n\t\t\t\t\n<img loading=\"lazy\" decoding=\"async\" width=\"970\" height=\"997\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=970\" class=\"slideshow__image\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg 970w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=292&amp;h=300 292w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=768&amp;h=789 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=257&amp;h=264 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=355&amp;h=365 355w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=678&amp;h=697 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=146&amp;h=150 146w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=188&amp;h=193 188w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/>\n<div class=\"slideshow__caption\">\n\tTyler \/\/ &quot;The amount of information it was able to gather for us in such a [short time] was just so impressive. I can see why the stand-up on this is so quick, and how people can benefit from utilizing this in a short amount of time.&quot;<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<div class=\"slideshow__navigation\">\n\n\t\t<nav class=\"slideshow__dots slideshow__nav\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"slideshow__dot\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"slideshow__dot\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"slideshow__dot\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"slideshow__dot\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"slideshow__dot\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t<\/nav>\n\n\t<\/div>\n\n\t<a\n\t\tid=\"slideshow-69d3a4860eecc4.42589190-end\"\n\t\ttabindex=\"-1\" class=\"screen-reader-text\"\n\t>\n\t\tEnd of the collection slideshow\t<\/a>\n<\/div>\n\n\n\n<p>Many highlighted the practical benefits, saying that Agentforce will reduce a lot of manual work, repetitive tasks. The transformative potential was clear to many, with one customer declaring, &#8220;It&#8217;s going to be a very life-changing experience foradmins and developers and for all the companies.&#8221;<\/p>\n\n\n\n<p>The feedback from pilot customers like <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/dreamforce_2024\/broadcast\/day-1-channel-1\" target=\"_blank\" rel=\"noreferrer noopener\">Disney<\/a>, <a href=\"https:\/\/www.salesforce.com\/customer-stories\/opentable\/\" target=\"_blank\" rel=\"noreferrer noopener\">OpenTable<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/09\/17\/saks-data-cloud-agentforce-ecommerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Saks<\/a> and <a href=\"https:\/\/www.salesforce.com\/customer-stories\/wiley\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wiley<\/a> has also been overwhelmingly positive. Agents built on Atlas, the newest version of Agentforce\u2019s core reasoning engine, have achieved state-of-the-art results, with&nbsp; one-third more accurate and two times more relevant results based on Fortune 500 customer benchmarks.<\/p>\n\n\n\n<p>&#8220;There&#8217;s only one way customers are going to believe it\u2019s this easy to build and activate autonomous agents that deliver real business value. You&#8217;re going to have to let them put their hands in the soil and get going on our platform,&#8221; said Marc Benioff, Chair and CEO of Salesforce. &#8220;So we decided to bring thousands of employees to Dreamforce to work with thousands of customers to build their first agent, live and on-site in the Agentforce Launch Zone. This was the largest, most exciting creation of agents ever in the history of our industry.\u201d<\/p>\n\n\n\n<p>\u201cIt was like a sold out concert over several days, with Dreamforce attendees lining up until the last hour to get their first hands-on Agentforce experience,&#8221; said Vikram Mediratta, Salesforce Senior Director for AI who designed and hosted the Agentforce Launch Zone experience. &#8220;Customers were universally shocked by how fast and easy it was to build an agent and then immediately test their use cases. We plan to take the Launch Zone experience on the road so thousands more can directly experience the transformative power of Agentforce.\u201d<\/p>\n\n\n\n<blockquote class=\"twitter-tweet\"><p lang=\"en\" dir=\"ltr\">Attendees at <a href=\"https:\/\/twitter.com\/hashtag\/DF24?src=hash&amp;ref_src=twsrc%5Etfw\">#DF24<\/a> saw firsthand how quick and straightforward it is to build autonomous AI agents with Agentforce. Take a tour of the Agentforce Launch Zone, and hear direct from customers. <a href=\"https:\/\/t.co\/UHtkET3Zx7\">pic.twitter.com\/UHtkET3Zx7<\/a><\/p>&mdash; Salesforce News (@SalesforceNews) <a href=\"https:\/\/twitter.com\/SalesforceNews\/status\/1836855437582290994?ref_src=twsrc%5Etfw\">September 19, 2024<\/a><\/blockquote> <script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-don-t-diy-your-ai\"><strong>Don\u2019t DIY Your AI<\/strong><\/h3>\n\n\n\n<p>With Agentforce, customers can deploy agents, quickly and easily augmenting their employees and scaling their workforce on demand\u2014 so that human employees can focus on what they do best.&nbsp;<\/p>\n\n\n\n<p>Instead of burdening customers with the cost and complexities of building, training, and maintaining AI models, setting up hyperscale infrastructure, managing all the data, creating security models, embedding agents in the flow of work and more, Agentforce gives them the ability to build an \u2018agent force\u2019 with a platform they already use that brings together the apps, data and agents to deliver accurate, low-hallucination AI at low cost and and with fast time to value.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"82122-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"569\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=1024\" alt=\"\" class=\"wp-image-82122\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png 1528w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=300&amp;h=167 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=768&amp;h=427 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=1024&amp;h=569 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=264&amp;h=147 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=500&amp;h=278 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=678&amp;h=377 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=150&amp;h=83 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=347&amp;h=193 347w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=1218&amp;h=677 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"82122-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1528\" height=\"849\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=1024\" alt=\"\" class=\"wp-image-82122\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png 1528w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=300&amp;h=167 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=768&amp;h=427 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=1024&amp;h=569 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=264&amp;h=147 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=500&amp;h=278 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=678&amp;h=377 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=150&amp;h=83 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=347&amp;h=193 347w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Screenshot-2024-09-20-at-11.42.03\u202fAM-1.png?w=1218&amp;h=677 1218w\" sizes=\"auto, (max-width: 1528px) 100vw, 1528px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>Salesforce is extending the Agentforce experience beyond Dreamforce, with over 20 \u201cAgentforce World Tours\u201d scheduled in cities across the globe before the end of the year. These events will offer customers unable to attend Dreamforce the opportunity to build their own Agentforce Agents. See the schedule of upcoming Agentforce World Tours <a href=\"https:\/\/www.salesforce.com\/events\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>September 16, 2024<\/em><\/p>\n\n\n\n<p>This week in San Francisco, at Dreamforce, <a href=\"https:\/\/www.salesforce.com\/dreamforce\/\">the largest AI event in the world<\/a>, Salesforce will empower attendees to build their first AI agents in minutes, live and on-site at the \u2018Agentforce Launch Zone.\u2019&nbsp;<\/p>\n\n\n\n<p>At the Launch Zone, companies will experience firsthand how quickly and easily they can build autonomous agents using <a href=\"https:\/\/www.salesforce.com\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>. Attendees will receive one-to-one guidance from the Agentforce \u2018advance force\u2019 to develop their first Agent prototype, using a cutting-edge, AI-powered Slack app that interfaces with a <a href=\"https:\/\/www.salesforce.com\/blog\/what-are-large-language-models\/\" target=\"_blank\" rel=\"noreferrer noopener\">Large Language Model (LLM)<\/a>, facilitating the creation of an autonomous agent.&nbsp;<\/p>\n\n\n\n<p>The Agent will be deployed on Salesforce Experience Cloud, and customers will be able to continue testing and experimenting following Dreamforce. Over 1,200 customer signed up to the Agentforce Launch Zone.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\"><div class=\"wp-block-jetpack-slideshow_container swiper-container\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-81836\" data-id=\"81836\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?strip=all&#038;quality=95\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-1.jpg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 4032px) 100vw, 4032px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Customers are building agent prototypes live and on site at Dreamforce in the Agentforce Launch Zone.<\/figcaption><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-81837\" data-id=\"81837\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?strip=all&#038;quality=95\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-2.jpg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 4032px) 100vw, 4032px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Customers are building agent prototypes live and on site at Dreamforce in the Agentforce Launch Zone.<\/figcaption><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"3375\" height=\"2531\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-81838\" data-id=\"81838\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?strip=all&#038;quality=95\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg 3375w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?w=678&amp;h=508 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?w=150&amp;h=112 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-3.jpg?w=1218&amp;h=913 1218w\" sizes=\"(max-width: 3375px) 100vw, 3375px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Customers are building agent prototypes live and on site at Dreamforce in the Agentforce Launch Zone.<\/figcaption><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"3318\" height=\"2488\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-81839\" data-id=\"81839\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?strip=all&#038;quality=95\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg 3318w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?w=678&amp;h=508 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?w=150&amp;h=112 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Agentforce-Launch-Zone-4.jpg?w=1218&amp;h=913 1218w\" sizes=\"(max-width: 3318px) 100vw, 3318px\" \/><figcaption class=\"wp-block-jetpack-slideshow_caption gallery-caption\">Customers are building agent prototypes live and on site at Dreamforce in the Agentforce Launch Zone.<\/figcaption><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Agentforce in action: <\/strong>Agentforce, Salesforce\u2019s groundbreaking suite of customizable, autonomous agents and tools, makes it easy for customers to build their own \u2018agent force\u2019 \u2014 a revolutionary step forward in enterprise AI that will boost productivity, efficiency, and customer satisfaction across service, sales, marketing, commerce, and more.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Agentforce is leading the Third Wave of AI, advancing beyond copilots to a new era of intelligent, low-hallucination agents that set a new standard for accuracy and relevance with unmatched trust and scalability.\u201d<\/p>\n<cite>Marc Benioff, Chair and CEO, Salesforce<\/cite><\/blockquote>\n\n\n\n<p>Agentforce Agents can analyze data, determine what needs to be done, and take action, all without human supervision. Additionally, these agents can effortlessly hand off to humans with full context, enhancing collaboration and customer interactions.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/hdN2NSPk8ioXkdLrm8enwK.jpg\"  data-uuid=\"hdN2NSPk8ioXkdLrm8enwK\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p><strong>Why it\u2019s important: <\/strong>A <a href=\"https:\/\/slack.com\/blog\/news\/new-slack-research-shows-accelerating-ai-use-at-work?_ga=2.35770976.1193512800.1725883211-397861404.1697821749&amp;_gl=1*lx9lo5*_gcl_aw*R0NMLjE3MjU0OTU5OTIuQ2owS0NRandpdUMyQmhEU0FSSXNBTE9WZkJKRHhaVUtObVRFeW9DUVhsOW5GeU1LSHc4cXNUTGFOclo2VTJISEl1eHlUdVNncGg0bDhwc2FBa3VuRUFMd193Y0I.*_gcl_dc*R0NMLjE3MjU0OTU5OTIuQ2owS0NRandpdUMyQmhEU0FSSXNBTE9WZkJKRHhaVUtObVRFeW9DUVhsOW5GeU1LSHc4cXNUTGFOclo2VTJISEl1eHlUdVNncGg0bDhwc2FBa3VuRUFMd193Y0I.*_gcl_au*MTgyODc3MjQwMi4xNzI0MDgyNzI3*_ga*Mzk3ODYxNDA0LjE2OTc4MjE3NDk.*_ga_3VHBZ2DJWP*MTcyNjI3NTg4My40NzAuMS4xNzI2Mjc2MTA0LjE2LjAuMA..\" target=\"_blank\" rel=\"noreferrer noopener\">majority of executives<\/a> feel urgency to incorporate AI into their organizations. However, when faced with the realities of \u201cdo it yourself\u201d implementations \u2014 including hidden costs, data silos, training requirements, and the complexity of building custom AI models \u2014 they quickly find themselves falling behind. Now, with Agentforce, any organization can build, customize, and deploy their own agents quickly and easily, with low-code tools.<\/p>\n\n\n\n<p>The Salesforce platform has guided Trailblazers through every major technological shift over the past 25 years \u2014 from cloud to mobile, social, and AI, to data, and now agents. While on-site at Dreamforce, Salesforce customers will again tap into this collective power, using Agentforce to quickly build their own autonomous AI agent prototypes.<\/p>\n\n\n\n<div class=\"slideshow\">\n\n\t<div\n\t\tclass=\"screen-reader-text\"\n\t\tid=\"slideshow-69d3a486133800.37606441-status\"\n\t>\n\t\t<span class=\"slideshow__status\" aria-live=\"polite\">\n\t\t\t\t\t\tSlide 1 of 6.\t\t<\/span>\n\t<\/div>\n\n\t<a\n\t\thref=\"#slideshow-69d3a486133800.37606441-end\" class=\"screen-reader-text\"\n\t>\n\t\tSkip collection slideshow\t<\/a>\n\n\t<div class=\"slideshow__slides\">\n\t\t\t\t\t<div\n\t\t\t\tclass=\"slideshow__slide\"\n\t\t\t\t\t\t\t\taria-label=\"Slide 1 of 6\"\n\t\t\t>\n\t\t\t\t\n<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=1024\" class=\"slideshow__image\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg 1140w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Jignesh-Square.jpeg?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n<div class=\"slideshow__caption\">\n\tJignesh \/\/ &quot;It was like building an agent just by conversing on Slack\u2026.it took, like, probably 5-10 minutes to solve a problem that would probably have taken a few months for a human.&quot;<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div\n\t\t\t\tclass=\"slideshow__slide\"\n\t\t\t\t\t\t\t\taria-label=\"Slide 2 of 6\"\n\t\t\t>\n\t\t\t\t\n<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=1024\" class=\"slideshow__image\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg 1142w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Sheridan-Square.jpeg?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n<div class=\"slideshow__caption\">\n\tSheridan \/\/ &quot;Agentforce is going to get [our customers] the instant answers that they&#039;re looking for. You know, \u201cwhere&#039;s my order?\u201d \u201cWhy is it missing?\u201d Instead of having to wait for someone to get back to them, they&#039;re going to just get that instant response.&quot;<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div\n\t\t\t\tclass=\"slideshow__slide\"\n\t\t\t\t\t\t\t\taria-label=\"Slide 3 of 6\"\n\t\t\t>\n\t\t\t\t\n<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=1024\" class=\"slideshow__image\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg 1148w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Abhisek-Square.jpeg?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n<div class=\"slideshow__caption\">\n\tAbhisek \/\/ &quot;It lets you build capabilities that are a little bit broader than they used to be. Previously, [we were offering] a very transactional conversation, and now I think we can have more of a continuous conversation [with our customers].&quot;<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div\n\t\t\t\tclass=\"slideshow__slide\"\n\t\t\t\t\t\t\t\taria-label=\"Slide 4 of 6\"\n\t\t\t>\n\t\t\t\t\n<img loading=\"lazy\" decoding=\"async\" width=\"970\" height=\"997\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=970\" class=\"slideshow__image\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg 970w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=292&amp;h=300 292w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=768&amp;h=789 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=257&amp;h=264 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=355&amp;h=365 355w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=678&amp;h=697 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=146&amp;h=150 146w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/86-still.jpeg?w=188&amp;h=193 188w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/>\n<div class=\"slideshow__caption\">\n\tTyler \/\/ &quot;The amount of information it was able to gather for us in such a [short time] was just so impressive. I can see why the stand-up on this is so quick, and how people can benefit from utilizing this in a short amount of time.&quot;<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div\n\t\t\t\tclass=\"slideshow__slide\"\n\t\t\t\t\t\t\t\taria-label=\"Slide 5 of 6\"\n\t\t\t>\n\t\t\t\t\n<img loading=\"lazy\" decoding=\"async\" width=\"966\" height=\"870\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/0116.jpeg?w=966\" class=\"slideshow__image\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/0116.jpeg 966w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/0116.jpeg?w=300&amp;h=270 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/0116.jpeg?w=768&amp;h=692 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/0116.jpeg?w=264&amp;h=238 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/0116.jpeg?w=405&amp;h=365 405w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/0116.jpeg?w=678&amp;h=611 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/0116.jpeg?w=150&amp;h=135 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/0116.jpeg?w=214&amp;h=193 214w\" sizes=\"auto, (max-width: 966px) 100vw, 966px\" \/>\n<div class=\"slideshow__caption\">\n\tArthur \/\/ &quot;I&#039;m looking at this through the lens of how my internal employees can use it to build reports, give them lists, different things make their their day a little bit more smooth\u2026\n\nAnd I think giving customers the ability to interact with the AI agent, even when the rep is out of office and not able to answer their questions, redeem an offer for them, when the rep isn&#039;t able to answer their questions\u2026it&#039;ll it&#039;ll be very helpful in that way.&quot;<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div\n\t\t\t\tclass=\"slideshow__slide\"\n\t\t\t\t\t\t\t\taria-label=\"Slide 6 of 6\"\n\t\t\t>\n\t\t\t\t\n<img loading=\"lazy\" decoding=\"async\" width=\"970\" height=\"970\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=970\" class=\"slideshow__image\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg 970w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Matt-Square.jpg?w=193&amp;h=193 193w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/>\n<div class=\"slideshow__caption\">\n\tMatt \/\/ &quot;They had a builder where you could just conversationally create the agent, and it picked out the right actions, and it was ready to deploy super quickly.&quot;<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<div class=\"slideshow__navigation\">\n\n\t\t<nav class=\" slideshow__nav\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<span class=\"slideshow__numerator\"><\/span> \/ 6\t\t\t\t\t<\/nav>\n\n\t<\/div>\n\n\t<a\n\t\tid=\"slideshow-69d3a486133800.37606441-end\"\n\t\ttabindex=\"-1\" class=\"screen-reader-text\"\n\t>\n\t\tEnd of the collection slideshow\t<\/a>\n<\/div>\n\n\n\n<p><strong>Salesforce perspective: <\/strong>\u201cAgentforce is leading the Third Wave of AI, advancing beyond copilots to a new era of intelligent, low-hallucination agents that set a new standard for accuracy and relevance with unmatched trust and scalability,\u201d said Marc Benioff, Chair and CEO, Salesforce. \u201cIt integrates <a href=\"https:\/\/www.salesforce.com\/crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM<\/a>, AI, and Agents in one seamless, unified platform, avoiding costly in-house, DIY builds that slow customers down, boosting productivity and customer satisfaction to unprecedented levels. Our vision is bold: to help customers scale their workforces and augment their employees with one billion Agentforce agents by the end of 2025. This is what AI is meant to be \u2014 humans with agents working together to drive customer success.\u201d<\/p>\n\n\n\n<p><strong>Customer perspective: <\/strong>\u201cPiloting Agentforce has made a noticeable difference during one of our busiest periods \u2014 back-to-school season. It\u2019s been exciting to go live with our first agent thanks to the no-code builder, and we\u2019ve seen a more than 40% increase in case resolution, outperforming our old bot. Agentforce helps to manage routine responsibilities and free up our service teams for more complex cases.\u201d <em>\u2013 <\/em>Kevin Quigley, Senior Manager, Continuous Improvement, Wiley<\/p>\n\n\n\n<div class=\"wp-block-group alignwide cluster-content has-vivid-purple-background-color has-generic-gradient-background has-background\" style=\"background-color:#004169\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-agentforce-is-here\">Agentforce is here.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/12\/17\/agentforce-2-0-announcement\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Introducing-Agentforce-2.0_-Limitless-Digital-Labor-for-Every-Organization.png?w=1024\" alt=\"Agentforce 2.0 Announcement\" class=\"wp-image-83985\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Introducing-Agentforce-2.0_-Limitless-Digital-Labor-for-Every-Organization.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Introducing-Agentforce-2.0_-Limitless-Digital-Labor-for-Every-Organization.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Introducing-Agentforce-2.0_-Limitless-Digital-Labor-for-Every-Organization.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Introducing-Agentforce-2.0_-Limitless-Digital-Labor-for-Every-Organization.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Introducing-Agentforce-2.0_-Limitless-Digital-Labor-for-Every-Organization.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Introducing-Agentforce-2.0_-Limitless-Digital-Labor-for-Every-Organization.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Introducing-Agentforce-2.0_-Limitless-Digital-Labor-for-Every-Organization.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Introducing-Agentforce-2.0_-Limitless-Digital-Labor-for-Every-Organization.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Introducing-Agentforce-2.0_-Limitless-Digital-Labor-for-Every-Organization.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Introducing-Agentforce-2.0_-Limitless-Digital-Labor-for-Every-Organization.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div class=\"wp-block-group feature-card is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-introducing-agentforce-2-0-the-digital-labor-platform-for-building-a-limitless-workforce\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/12\/17\/agentforce-2-0-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Introducing Agentforce 2.0: The Digital Labor Platform for Building a Limitless Workforce<br><\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/reasoning-engine-for-ai-agents\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png?w=1024\" alt=\"\" class=\"wp-image-84041\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-how-an-advanced-reasoning-engine-is-powering-the-next-generation-of-ai-agents\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/reasoning-engine-for-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">How an Advanced Reasoning Engine Is Powering the Next Generation of AI Agents<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized prevent-download\"><a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/marc-benioff-weighs-in-on-the-ai-powered-future\/id1501891506?i=1000680670461\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png?w=1024\" alt=\"\" class=\"wp-image-84044\" style=\"width:104px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-marc-benioff-weighs-in-on-the-ai-powered-future\"><a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/marc-benioff-weighs-in-on-the-ai-powered-future\/id1501891506?i=1000680670461\" target=\"_blank\" rel=\"noreferrer noopener\">Marc Benioff Weighs In On The AI-Powered Future<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-boosts-customer-experience-sales\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png?w=1024\" alt=\"\" class=\"wp-image-83742\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-how-agentforce-is-redefining-productivity-and-customer-experience-in-the-ai-era\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-boosts-customer-experience-sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">How Agentforce Is Redefining Productivity and Customer Experience in the AI Era<br><\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><strong>More information:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Agentforce Launch Zone at <a href=\"https:\/\/www.salesforce.com\/dreamforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dreamforce &#8217;24<\/a> will be open at Moscone West from 8 a.m. \u2013 5 p.m. on Tuesday, September 17, and Wednesday, September 18, and 8 a.m. \u2013 4 p.m. on Thursday, September 19. Attendees can walk in to build their own agent.<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> and read the latest news about this <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/09\/12\/agentforce-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">groundbreaking innovatio<\/a><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/09\/12\/agentforce-announcement\/\">n<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s Note: This article was updated at Dreamforce\u2019s conclusion, to include information on the Agentforce Launch Zone. At Dreamforce 2024, Salesforce customers brought Agentforce to life, building more than 10,000 autonomous agents to address specific business problems in their companies. In a matter of minutes, customers simply described their use cases through a cutting-edge, AI-powered [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":82124,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1916,1917],"sf_topic":[1737,2068,1734,1744,1791,19141,1813],"sf_product":[19930,2717,19249],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[19250,19251],"sf_visibility":[],"coauthors":[],"class_list":["post-81525","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-artificial-intelligence","sf_theme-customer-engagement","sf_topic-artificial-intelligence","sf_topic-customer-360","sf_topic-customer-engagement","sf_topic-customer-success","sf_topic-dreamforce","sf_topic-enterprise-ai","sf_topic-salesforce-events","sf_product-agentforce","sf_product-data-360","sf_product-einstein-ai","sf_location-global","sf_collection-df-2024","sf_collection-df-media-resources"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Future Is Here: More than 10,000 Autonomous Agents Come to Life at Dreamforce\u00a0 - Salesforce<\/title>\n<meta name=\"description\" content=\"Editor\u2019s Note: This article was updated at Dreamforce\u2019s conclusion, to include information on the Agentforce Launch Zone. 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