{"id":81658,"date":"2024-09-17T05:00:00","date_gmt":"2024-09-17T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=81658"},"modified":"2024-09-17T02:18:03","modified_gmt":"2024-09-17T09:18:03","slug":"wyndham-data-cloud-expedited-bookings","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/wyndham-data-cloud-expedited-bookings\/","title":{"rendered":"Wyndham Expedites Guest Bookings with Salesforce Data Cloud, Delivering Enhanced Guest Experiences and Boosting Revenue"},"content":{"rendered":"\n

Wyndham Hotels & Resorts, the largest hotel franchisor in the world with 25 brands and 9,200 hotels in more than 95 countries, is using Salesforce Data Cloud<\/a> to unlock data trapped across multiple systems. Now, Wyndham has a complete, unified view of each guest to power customized experiences with trusted AI<\/a>, automation, and data-driven insights.<\/p>\n\n\n\n

The challenge: <\/strong>In the highly competitive hospitality industry, guests expect hotels to know their room and service preferences even before stepping foot on the property. With hundreds of millions of guest records and millions of bookings per year spread across individual properties and corporate call centers, Wyndham faced challenges accessing guest data where and when it was needed, which put guest satisfaction and direct bookings at risk.<\/p>\n\n\n\n