{"id":82411,"date":"2024-10-15T06:00:00","date_gmt":"2024-10-15T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=82411"},"modified":"2024-11-11T15:00:51","modified_gmt":"2024-11-11T23:00:51","slug":"cio-ai-trends","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/cio-ai-trends\/","title":{"rendered":"Just 11% of CIOs Have Fully Implemented AI as Data and Security Concerns Hinder Adoption"},"content":{"rendered":"\n

As CIOs develop their data infrastructure and AI expertise in real time, the need for trusted solutions \u2014 like Agentforce<\/a> \u2014 over DIY approaches is clear<\/em><\/p>\n\n\n\n

Eighty-four percent of enterprise CIOs believe Artificial Intelligence (AI)<\/a> will be as significant to their businesses as the rise of the internet. However, only 11% say they\u2019ve fully implemented the technology, citing an array of technical and organizational challenges, led by security and data infrastructure, that must be overcome first.<\/p>\n\n\n\n

The data, which comes from a new Salesforce survey of 150 verified CIOs of companies with 1,000 or more employees, offers a snapshot of the state of enterprise AI, along with the hurdles ahead that must be addressed as companies pursue their AI strategies<\/a> and ramp up their adoption of AI agents<\/a>.<\/p>\n\n\n\n

Key findings include: <\/strong><\/h2>\n\n\n\n
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  • CIOs feel pressure to be AI experts. <\/strong>Sixty-one percent of CIOs feel they\u2019re expected to know more about AI than they do, and their peers at other companies are their top sources of information.<\/li>\n\n\n\n
  • CIOs agree that AI is a game changer, but are cautious. <\/strong>Eighty-four percent of CIOs believe AI will be as significant to businesses as the internet, but 67% are taking a more cautious approach compared to other technologies. <\/strong><\/li>\n\n\n\n
  • IT is focusing on data initiatives before leaning into AI.<\/strong> CIOs report spending a median of 20% of their budgets on data infrastructure and management, versus 5% on AI. Security or privacy threats and a lack of trusted data rank as CIOs\u2019 biggest AI fears.<\/li>\n\n\n\n
  • Business partners must examine their AI timelines.<\/strong> Sixty-six percent of CIOs believe they\u2019ll see return on investment (ROI) from AI investments, but 68% believe their line-of-business stakeholders have unreasonable expectations for when<\/em> that ROI will occur.<\/li>\n\n\n\n
  • CIOs see a mismatch between departments when it comes to AI.<\/strong> While functions like customer service are seen as having the most AI use cases, they may be perceived as being the least prepared for the technology.<\/li>\n<\/ul>\n\n\n\n

    \u201cGenerative AI is one of the most transformative technologies of this century,\u201d said Juan Perez, CIO, Salesforce. \u201cThis research gives a glimpse at the foundations that CIOs across industries and geographies are laying in preparation for the rollout of truly transformational AI.\u201d<\/p>\n\n\n\n

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