{"id":82677,"date":"2024-10-23T06:00:00","date_gmt":"2024-10-23T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=82677"},"modified":"2024-10-22T15:19:39","modified_gmt":"2024-10-22T22:19:39","slug":"manufacturing-connected-assets-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/manufacturing-connected-assets-announcement\/","title":{"rendered":"Salesforce Powers Up Manufacturing with New Suite of Capabilities and AI Tools for Connected Asset Management"},"content":{"rendered":"\n

Connected Assets provides manufacturers with a real-time, unified view of their assets \u2014 including telematics, IoT, customer and service history data \u2014  so they can minimize downtime, improve performance, and increase customer satisfaction<\/em><\/p>\n\n\n\n

With Connected Assets, manufacturers can use AI to predict maintenance needs, quickly understand asset history and health, and provide real-time insights, recommendations, and alerts for faster, more informed support for customers and field technicians<\/em><\/p>\n\n\n\n

Customers like Kawasaki Engines are using Manufacturing Cloud to deliver exceptional service to their customers<\/em><\/p>\n\n\n\n

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Salesforce today announced Connected Assets<\/a>, a new suite of capabilities for Manufacturing Cloud<\/a> that gives manufacturers a comprehensive, real-time view of their connected asset data \u2014 including service history, status, and customer and telematics information \u2014 so they can better manage assets, monitor health and performance, and act on real-time data. With Connected Assets, sales, customer, and field service teams can now provide real-time alerts to customers, faster, more informed support, more personalized offers and services, and accelerate repair times to increase customer satisfaction, all from one platform.<\/p>\n\n\n\n

Manufacturers can also use new AI<\/a> capabilities to surface deeper insights and recommendations based on asset condition, performance, service history, and other data, as well as provide proactive maintenance and real-time recommendations for customers and field technicians. For example, when a technician is onsite to repair a tractor\u2019s failing engine, AI can suggest other parts that can be serviced now to prevent future downtime. <\/p>\n\n\n\n

And with trusted generative AI capabilities from Salesforce Industries AI<\/a>, manufacturers can use ready-made prompts combined with industry-specific data models and their own metadata to get tailored, meaningful results. The AI will quickly summarize key asset information \u2014 like alerts, open cases, work orders, and warranty status \u2014 to provide faster, more informed customer support and uncover new revenue opportunities.<\/p>\n\n\n\n

Why it matters:<\/strong> The world\u2019s largest manufacturers lose $864 billion<\/a> every year due to unexpected machine downtime. Monitoring their assets in real time could help prevent failures and reduce downtime, but only 42% of manufacturers have the accessible and integrated connected asset data needed to do this today, according to Salesforce\u2019s new Trends in Manufacturing<\/a> report. With a complete, real-time view of their data, manufacturers can reduce these costs and create new revenue streams. <\/p>\n\n\n\n

The innovation: <\/strong>Connected Assets works by connecting to assets that have bidirectional, over-the-air (OTA) capabilities, enabling data sharing between the cloud and the asset over a wireless or cellular network. This helps manufacturers easily integrate all of their asset, IoT, customer and service history data to get a single, more contextualized view of the condition, status, maintenance history, and usage patterns of their equipment. <\/p>\n\n\n

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Connected Assets provides a dynamic asset profile based on active alerts, warranty details, open cases, and real-time telematics data.<\/em><\/figcaption><\/figure>\n
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