{"id":83135,"date":"2024-11-12T05:00:00","date_gmt":"2024-11-12T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=83135"},"modified":"2024-11-16T11:19:12","modified_gmt":"2024-11-16T19:19:12","slug":"ai-adoption-slows-statistics","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/ai-adoption-slows-statistics\/","title":{"rendered":"AI Urgency Is Up but U.S. Adoption Is Slowing, Says New Slack Workforce Index"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Latest research shows a ripe opportunity for AI agents to address key blockers and help accelerate AI adoption among workers<\/em><\/p>\n\n\n\n<p>Despite continued urgency on the part of business leaders and growing interest in <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> among employees, AI adoption in the U.S. is cooling, according to the new <a href=\"https:\/\/slack.com\/blog\/news\/the-fall-2024-workforce-index-shows-ai-hype-is-cooling\" target=\"_blank\" rel=\"noreferrer noopener\">Slack Workforce Index<\/a>. AI adoption rates among U.S. workers have slowed over the last three months \u2014 growing from 32% to just 33% (compared to an 8 percentage point increase <a href=\"https:\/\/slack.com\/blog\/news\/new-slack-research-shows-accelerating-ai-use-at-work\" target=\"_blank\" rel=\"noreferrer noopener\">a year ago<\/a>).<\/p>\n\n\n\n<p>In addition to a lack of training from employers, the research points to uncertainty and discomfort around AI usage causing the slowdown in U.S. companies. Seventy-six percent of workers feel an urgency to become an AI expert, and yet almost half of U.S. workers report feeling uncomfortable admitting AI use to their managers for fear they might be seen as incompetent, lazy, or cheating.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"83160-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-83160\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png 1600w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/a><\/figure>\n<div id=\"83160-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-83160\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png 1600w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_d70d15.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><strong>Why it matters: <\/strong>Companies can\u2019t afford to have AI adoption stall out. According to <a href=\"https:\/\/www.mckinsey.com\/mgi\/overview\/in-the-news\/ai-could-increase-corporate-profits-by-4-trillion-a-year-according-to-new-research\" target=\"_blank\" rel=\"noreferrer noopener\">McKinsey<\/a>, AI could increase corporate profits by $4.4 trillion a year, and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/sales-ai-statistics-2024\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce research<\/a> finds that sales teams using AI are 1.3x more likely to see revenue increase than those who don\u2019t use it. To realize the benefits of AI, however, employers need to encourage <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-personas-at-work\/#which-ai-persona-are-you?d=7010M0000025ltFQAQ&amp;nc=&amp;utm_source=linkedin&amp;utm_medium=organic_social&amp;utm_campaign=amer_sfnewsaw&amp;utm_content=cj-elpp24\" target=\"_blank\" rel=\"noreferrer noopener\">employees to use the technology<\/a> and equip them with the training and guidance needed to work successfully in the new agentic era.<\/p>\n\n\n\n<p><strong>Salesforce perspective: <\/strong>\u201cA lot of the burden has been put on workers to figure out how to use AI. But the arrival of <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> \u2013 with clearly defined roles and guidelines \u2013 can help accelerate adoption, alleviating the ambiguity and anxiety many workers feel around using AI at work,\u201d said Christina Janzer, \u200b\u200bSVP of Research and Analytics at Slack.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>But the arrival of <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> \u2014 with clearly defined roles and guidelines \u2014 can help accelerate adoption, alleviating the ambiguity and anxiety many workers feel around using AI at work.<\/p>\n<cite>Christina Janzer, \u200b\u200bSVP of Research and Analytics at Slack<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-detailed-global-findings-nbsp\"><strong>Detailed global findings:&nbsp;<\/strong><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-workers-hide-ai-use-out-of-fear-confusion\"><strong>Workers hide AI use out of fear, confusion<\/strong><\/h2>\n\n\n\n<p>Without clear guidance, workers are confused about when it is socially and professionally acceptable to use AI at work \u2014 and are keeping their usage under wraps.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nearly half (48%) of all desk workers said they are uncomfortable admitting to their manager that they used AI for common workplace tasks.&nbsp;<\/li>\n\n\n\n<li>Among those who said they are uncomfortable, the top reasons include:\n<ol class=\"wp-block-list\">\n<li>Feeling like using AI is cheating&nbsp;<\/li>\n\n\n\n<li>Fear of being seen as less competent&nbsp;<\/li>\n\n\n\n<li>Fear of being seen as lazy&nbsp;<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/ManydeskworkersareuncomfortablerevealingtheirAIuse\/Embed2?:language=en-US&#038;:sid=&#038;:redirect=auth&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"83161-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"910\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-83161\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png 1600w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=300&amp;h=171 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=768&amp;h=437 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=1024&amp;h=582 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=1536&amp;h=874 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=264&amp;h=150 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=500&amp;h=284 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=678&amp;h=386 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=339&amp;h=193 339w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=1218&amp;h=693 1218w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/slack.com\/blog\/transformation\/ai-team-building-with-the-ai-personas-quiz\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Recent qualitative research<\/em><\/a><em> shows that workers may be hesitant to reveal their AI usage because they are unsure of the accepted norms of how and when it\u2019s okay to use AI.<\/em><\/figcaption><\/figure>\n<div id=\"83161-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"910\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-83161\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png 1600w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=300&amp;h=171 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=768&amp;h=437 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=1024&amp;h=582 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=1536&amp;h=874 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=264&amp;h=150 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=500&amp;h=284 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=678&amp;h=386 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=339&amp;h=193 339w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/image_fed0ea.png?w=1218&amp;h=693 1218w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/slack.com\/blog\/transformation\/ai-team-building-with-the-ai-personas-quiz\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Recent qualitative research<\/em><\/a><em> shows that workers may be hesitant to reveal their AI usage because they are unsure of the accepted norms of how and when it\u2019s okay to use AI.<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>On the other hand, workers who are comfortable sharing AI use with their manager are 67% more likely to have used it for work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-workers-aren-t-using-ai-to-focus-on-executive-priorities\"><strong>Workers aren&#8217;t using AI to focus on executive priorities<\/strong><\/h2>\n\n\n\n<p>The data reveals a disconnect between what leadership wants employees to focus on and what workers expect they&#8217;ll focus on with the time saved by AI. Execs want employees to prioritize upskilling and innovation, while employees expect to use the time saved by AI to catch up on busy work and existing projects.<\/p>\n\n\n\n<p>The top areas that execs want employees to prioritize to move the business forward are:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Learning and skill-building<\/li>\n\n\n\n<li>Innovation<\/li>\n\n\n\n<li>More work on existing projects<\/li>\n<\/ol>\n\n\n\n<p>What employees expect they will do with the time AI helps them to save:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Administrative tasks<\/li>\n\n\n\n<li>More work on existing core projects<\/li>\n\n\n\n<li>Learning and skill-building<\/li>\n<\/ol>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/AIexpectationsvs_reality\/Embed3?:language=en-US&#038;:sid=&#038;:redirect=auth&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-workers-expect-ai-savvy-employers\"><strong>Workers expect AI-savvy employers<\/strong><\/h2>\n\n\n\n<p>Despite uncertainty around AI in their current workplace, workers want to skill up on AI \u2014 76% even feel an urgency to become an AI expert. However, 61% of workers have spent less than five hours total learning how to use AI, and 30% say they\u2019ve had no AI training at all, including no self-directed learning or experimentation.<\/p>\n\n\n\n<p>Employers will need to solve for the gap in training and get clear about AI guidelines, as current employees and new professionals entering the workforce will gravitate to more supportive workplaces.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Workers with guidance to use AI saw a 13 percentage point increase in AI adoption since January, while workers with no guidance saw an increase of only 2 percentage points.<\/li>\n\n\n\n<li>3 out of 4 workers say that a prospective employer\u2019s ability to provide and enable workers with AI tools is a factor in their job search.<\/li>\n\n\n\n<li>Nearly 2 in 5 workers say they\u2019d prefer working for companies that provide AI tools and enable their use.<\/li>\n\n\n\n<li>People in their first job are 1.8x times more likely to say AI enablement is a \u201cvery important factor\u201d in their job search.<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--curious-einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tUnlock More Insights.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stat-library\/\" target=\"_blank\">\n\t\t\t\t<span>CHECK OUT THE SALESFORCE STAT LIBRARY<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-curious-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png\"\n\t\talt=\"Illustration of curious-einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dig deeper into the <a href=\"https:\/\/slack.com\/blog\/news\/the-fall-2024-workforce-index-shows-ai-hype-is-cooling\" target=\"_blank\" rel=\"noreferrer noopener\">Slack Workforce Index results<\/a> and learn how leaders can encourage employee adoption&nbsp;<\/li>\n\n\n\n<li>Read about the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-personas-at-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">five distinct AI personas<\/a> that employers need to understand&nbsp;<\/li>\n\n\n\n<li>Find more stats and data on worker AI adoption in the <a href=\"https:\/\/www.salesforce.com\/news\/stat-library\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce stat library<\/a><\/li>\n\n\n\n<li>Get more <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-statistics\" target=\"_blank\" rel=\"noreferrer noopener\">insights on AI agent trends<\/a><\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92799\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024\" class=\"content-card__image\" alt=\"Agentforce Gets Second-Level Compliance with EU Cloud Code of Conduct\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tAgentforce Obtains Second-Level Compliance with the EU Cloud Code of Conduct\u00a0\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t1 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/83135\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Methodology: <\/strong>The survey included 17,372 workers in Australia, Brazil, Canada, France, Germany, India, Italy, Japan, the Netherlands, Singapore, Spain, Sweden, Switzerland, the U.K., and the U.S. and was fielded between August 2 and August 30, 2024.<\/p>\n\n\n\n<p>The survey was administered by Qualtrics and did not target Slack or Salesforce employees or customers. Respondents were all desk workers, defined as employed full-time (30 or more hours per week) and either having one of the roles listed below or saying they \u201cwork with data, analyze information or think creatively\u201d: executive management (e.g. president\/partner, CEO, CFO, C-suite), senior management (e.g. executive VP, senior VP), middle management (e.g. department\/group manager, VP), junior management (e.g. manager, team leader), senior staff (e.g. non-management), skilled office worker (e.g. analyst, graphic designer).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Latest research shows a ripe opportunity for AI agents to address key blockers and help accelerate AI adoption among workers Despite continued urgency on the part of business leaders and growing interest in AI among employees, AI adoption in the U.S. is cooling, according to the new Slack Workforce Index. AI adoption rates among U.S. [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":83140,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1916],"sf_topic":[1737,1726,19141,1732],"sf_product":[2410],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-83135","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_topic-future-of-work","sf_product-slack","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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