{"id":84262,"date":"2025-01-15T05:00:00","date_gmt":"2025-01-15T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=84262"},"modified":"2025-01-14T16:22:12","modified_gmt":"2025-01-15T00:22:12","slug":"agentic-ai-government-statistics-davos","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-government-statistics-davos\/","title":{"rendered":"Salesforce Research: 90% of Constituents Ready for AI Agents in Public Service"},"content":{"rendered":"\n

Public trust in government has been lagging for years<\/a>. New Salesforce research reveals AI agents<\/a> could help rebuild it.<\/p>\n\n\n\n

Constituents around the world agree there\u2019s room for improvement when it comes to government service. Forty percent struggle with government interactions, and over a third are unsure of available programs. However, the research indicates overwhelming public support for AI solutions \u2014 with 90% of global constituents saying they\u2019d use an AI agent to engage with their government.<\/p>\n\n\n\n

Why it matters:<\/strong> The arrival of AI agents presents governments with an exciting opportunity to strengthen public trust by streamlining services and speeding up response times. And in the face of tightening budgets, agents can augment public servants and better serve their constituents \u2014 without having to add headcount.<\/p>\n\n\n\n

Salesforce perspective:<\/strong> \u201cIt is clear from our research that there is a need for AI solutions like Salesforce\u2019s Agentforce<\/a> that help governments streamline and scale services to better meet the needs of their constituents,\u201d said Nasi Jazayeri, EVP and GM of Public Sector at Salesforce. \u201cAs global leaders gather in Davos<\/a>, we have a tremendous opportunity for the public and private sectors to come together and explore how major advancements in technology like AI agents can improve how governments support their constituents.\u201d<\/p>\n\n\n\n

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It is clear from our research that there is a need for AI solutions like Salesforce\u2019s Agentforce<\/a> that help governments streamline and scale services to better meet the needs of their constituents.<\/p>\nNasi Jazayeri, EVP and GM of Public Sector at Salesforce<\/cite><\/blockquote>\n\n\n\n

Public calls for improved government service<\/strong><\/p>\n\n\n\n