{"id":84275,"date":"2025-01-16T05:00:00","date_gmt":"2025-01-16T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=84275"},"modified":"2025-07-07T14:59:28","modified_gmt":"2025-07-07T21:59:28","slug":"agentforce-customer-zero","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/agentforce-customer-zero\/","title":{"rendered":"The World’s Largest Agentic AI Deployment? Salesforce Is Running It on Itself"},"content":{"rendered":"\n

Company\u2019s \u2018customer zero\u2019 approach with innovations like Agentforce enabling it to use its own technology and put it through its paces for widespread adoption<\/em><\/p>\n\n\n\n

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Misty Fierro knows the grind of searching for answers. <\/p>\n\n\n\n

As the consulting practice lead at Yudrio, an IT solutions provider, she\u2019s built a career helping government clients make the most of Salesforce technology. But for years, across several Salesforce-related jobs, she sometimes struggled to get complete or relevant support information for her clients on help.salesforce.com<\/a>.<\/p>\n\n\n\n

\u201cYou\u2019d have to comb through a ton of content and links to get what you needed,\u201d said the former U.S. Army tech expert.<\/p>\n\n\n\n

That all changed late last year when Salesforce began using its own technology, Agentforce<\/a>, to power its support site. A 24\/7 AI concierge, Agentforce is providing fast, accurate, and more actionable responses to thousands of customer inquiries every week. For Fierro, the difference the AI agents provided was like night and day.<\/p>\n\n\n\n

\u201cNow, I can type in a question and get exactly what I need \u2013 complete, actionable, and trustworthy information \u2013 almost instantly,\u201d she said. \u201cAgentforce is the new tool in my toolbox. I use it everywhere I can because it\u2019s so helpful.\u201d<\/p>\n\n\n\n

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Agentforce is the new tool in my toolbox. I use it everywhere I can because it\u2019s so helpful.<\/p>\nMisty Fierro, Consulting Practice Lead at Yudrio<\/cite><\/blockquote>\n\n\n\n

What\u2019s more, Fierro is so enamored with her ability to get fast answers to the dozens of questions she asks on the site every week \u2014 freeing her to focus on other important work \u2014 that she urges her clients to try it as well. She also uses it to show that the guidance she provides to clients is correct. For example, Fierro recently asked Agentforce to detail the different types of integration patterns available to her clients on Salesforce. She received details from the company\u2019s \u201cIntegration Patterns and Practices\u201d guide that directly answered her question, explained which products they pertained to, and asked if she\u2019d like to dig further into any particular patterns. <\/p>\n\n\n\n

\u201cI tell clients, \u2018hey, if you don’t believe me, go look at Agentforce, it\u2019ll tell you the truth. You can validate what I’m telling you with Salesforce’s own tools,\u2019\u201d said Fierro. \u201cWhen they see how easy it is to verify information, it makes them trust both the technology and me. That\u2019s the hardest part of what I do \u2013 getting them to trust you.\u201d<\/p>\n\n\n\n