{"id":84719,"date":"2025-02-18T12:04:36","date_gmt":"2025-02-18T20:04:36","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=84719"},"modified":"2025-02-18T12:04:38","modified_gmt":"2025-02-18T20:04:38","slug":"cios-agentic-ai-adoption-workplace","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/cios-agentic-ai-adoption-workplace\/","title":{"rendered":"\u200b\u200bAutodesk, IBM, and Indeed Reveal Strategies for AI Agent Adoption at Work"},"content":{"rendered":"\n<p>CIOs including Autodesk\u2019s Prakash Kota, IBM\u2019s Ann Funai, and Indeed\u2019s Anthony Moisant reveal how AI agents are transforming employee productivity and experience while addressing key adoption challenges around trust.<\/p>\n\n\n\n<p><strong>Why it matters:<\/strong> As enterprises race to deploy <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a>, many struggle with employee anxiety. According to a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-adoption-slows-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce report<\/a>, seventy-six percent of workers feel an urgency to become an AI expert, and yet almost half of U.S. workers report feeling uncomfortable admitting AI use to their managers for fear they might be seen as incompetent, lazy, or cheating.&nbsp;<\/p>\n\n\n\n<p><strong>Driving the news:<\/strong> Companies can successfully integrate <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> by focusing on the employee experience. In a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/video\/autodesk-cio-agentic-ai-employee-buy-in\/\" target=\"_blank\" rel=\"noreferrer noopener\">CIO Corner interview<\/a>, Kota detailed how Autodesk is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deploying AI agents to enable customer service representatives to handle multiple chats simultaneously while maintaining high satisfaction scores.<\/li>\n\n\n\n<li>Using AI to help developers automate code generation and validation.<\/li>\n\n\n\n<li>Implementing gamification strategies to drive adoption and celebrate employee success with AI tool<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tDigital Labor Will Reshape the Enterprise.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-reshapes-workforce\/\" target=\"_blank\">\n\t\t\t\t<span>FIND OUT HOW<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>For its part, IBM has focused on training: <\/strong>\u201c[We] started with some really simple training. What is an <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-are-large-language-models\/\" target=\"_blank\" rel=\"noreferrer noopener\">LLM<\/a>? What&#8217;s a <a href=\"https:\/\/www.salesforce.com\/blog\/what-is-retrieval-augmented-generation\/\" target=\"_blank\" rel=\"noreferrer noopener\">RAG model<\/a>? Like, what do these things actually mean? \u2026 Because we [are] bringing folks on the journey to do this \u2026 just giving everyone a chance to be hands on and feel like they&#8217;re part of that new world,\u201d said Funai in her recent <a href=\"https:\/\/www.salesforce.com\/news\/stories\/video\/ibm-cio-ai-agent-use-cases\/\" target=\"_blank\" rel=\"noreferrer noopener\">CIO Corner interview<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Because we [are] bringing folks on the journey to do this \u2026 just giving everyone a chance to be hands on and feel like they&#8217;re part of that new world.<\/p>\n<cite>Ann Funai, CIO, IBM<\/cite><\/blockquote>\n\n\n\n<p><strong>Between the lines:<\/strong> Unlike traditional AI deployments that focus primarily on automation, Autodesk&#8217;s approach centers on augmenting human capabilities. The company established a Center of Excellence, incorporating legal, security, and privacy teams from day one\u200c \u2014 \u200caddressing employee concerns about data usage and ethical principles head-on.<\/p>\n\n\n\n<p>Their metrics framework goes beyond typical efficiency measures to track:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First-call resolution rates<\/li>\n\n\n\n<li>Customer satisfaction scores<\/li>\n\n\n\n<li>Employee productivity gains<\/li>\n\n\n\n<li>Code acceptance rates for AI-generated solutions<\/li>\n<\/ul>\n\n\n\n<p><strong>Key insight:<\/strong> Autodesk&#8217;s &#8220;discovery mentality&#8221; approach encourages teams to reimagine processes entirely rather than simply automating existing workflows. &#8220;Rather than automating every 100 steps we have, maybe we need only five different steps to achieve that. So why can&#8217;t we stretch, think and really experiment?&#8221; Kota said.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Will AI Agents Impact Workers? | Salesforce CIO Corner\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/BgcF2yxj2Jk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92799\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024\" class=\"content-card__image\" alt=\"Agentforce Gets Second-Level Compliance with EU Cloud Code of Conduct\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tAgentforce Obtains Second-Level Compliance with the EU Cloud Code of Conduct\u00a0\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t1 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/84719\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>What CIOs are saying about the future workforce with agents:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cI think [agents] are going to allow like quicker progression in careers \u2026 It&#8217;s going to give people higher value in the roles they play over time as well,\u201d said Funai.<\/li>\n\n\n\n<li>\u201cWe did a developer focused event recently, we were talking about this where, you know, the very best engineers of the future will be the best at leveraging AI, and I think that will apply to every area of our business, no doubt,\u201d said Anthony Moisant, CIO of Indeed, in his recent <a href=\"https:\/\/www.youtube.com\/watch?v=PawAJ1sSvWs\" target=\"_blank\" rel=\"noreferrer noopener\">CIO Corner interview<\/a>.<\/li>\n<\/ul>\n\n\n\n<p><strong>The bottom line:<\/strong> Success with AI agents requires balancing technological capability with human factors\u200c \u2014 \u200caddressing employee concerns, measuring holistic impact, and maintaining a discovery mindset that focuses on transformation rather than mere automation.<\/p>\n\n\n\n<p><strong>Innovation in action: <\/strong><a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, the agentic layer of the deeply unified <a href=\"https:\/\/www.salesforce.com\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Platform<\/a>, helps people with only some technical expertise quickly build and use agents that take action for a user. By making AI more accessible, employees can gain trust and skills in using the technology.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper\"><strong>Go deeper:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>See <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-reshapes-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">how digital labor will reshape the enterprise<\/a><\/li>\n\n\n\n<li>Learn more with <a href=\"https:\/\/www.salesforce.com\/news\/stories\/video\/autodesk-cio-agentic-ai-employee-buy-in\/\" target=\"_blank\" rel=\"noreferrer noopener\">Prakesh<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/video\/ibm-cio-ai-agent-use-cases\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ann<\/a>, and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/video\/ai-agents-hiring-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Anthony<\/a> on their full CIO Corner episodes<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>CIOs including Autodesk\u2019s Prakash Kota, IBM\u2019s Ann Funai, and Indeed\u2019s Anthony Moisant reveal how AI agents are transforming employee productivity and experience while addressing key adoption challenges around trust. Why it matters: As enterprises race to deploy AI, many struggle with employee anxiety. According to a Salesforce report, seventy-six percent of workers feel an urgency [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":84721,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1730],"sf_theme":[1912],"sf_topic":[20528,1737,1757,1726,19141],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-84719","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-feature-stories","sf_theme-digital-transformation","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-customer-service-and-support","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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