{"id":84921,"date":"2025-02-27T10:00:00","date_gmt":"2025-02-27T18:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=84921"},"modified":"2025-03-27T09:12:02","modified_gmt":"2025-03-27T16:12:02","slug":"agentforce-data-cloud-platform-customer-success","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/agentforce-data-cloud-platform-customer-success\/","title":{"rendered":"Leading Companies of All Sizes and Industries are Transforming to Become Agentforce Companies"},"content":{"rendered":"\n

AI<\/a> is rewriting the playbook for how business is done, determining who wins and who loses.<\/p>\n\n\n\n

Today, there is a first-mover advantage for businesses across all industries to redefine operational excellence, unlock unprecedented growth, and do so with a far lower cost to serve and delight customers. The convergence of AI<\/a>, digital labor<\/a>, and intelligent automation presents a once-in-a-generation opportunity to make customer interactions far more intelligent, to automate workflows and business processes, to drive significant cost savings, and to boost employee productivity at scale. In today\u2019s agentic world, humans with agents drive customer success together.<\/p>\n\n\n\n

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Five years from now, most businesses will operate in ways we can barely recognize today. <\/p>\n<\/blockquote>\n\n\n\n

Five years from now, most businesses will operate in ways we can barely recognize today. We\u2019ll ask one another, \u201cWhen was the last time you scheduled your own customer appointment or mapped out specific details of an upcoming business trip?\u201d As someone who lives for building transformative software, it is exciting for me and my colleagues that Salesforce is leading the charge in developing and deploying trusted autonomous AI agents<\/a> that will help fundamentally reshape how work gets done. <\/p>\n\n\n\n

Driving this transformation is <\/strong>Agentforce<\/a>, the agentic layer of the deeply unified Salesforce Platform<\/a>. What is Agentforce? Agentforce is a proactive, autonomous AI application that provides specialized, always-on support to employees or customers. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role. With Data Cloud<\/a>, our hyperscale data engine, providing seamless integration and access to harmonized company data and metadata from Salesforce as well as across all enterprise systems, Agentforce enables businesses to quickly build and deploy custom agents that will autonomously, efficiently, and contextually work with humans to complete simple-to-complex tasks across sales, customer support, marketing, commerce, and many other critical business functions. <\/p>\n\n\n\n