{"id":84971,"date":"2025-02-28T06:00:00","date_gmt":"2025-02-28T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=84971"},"modified":"2025-02-27T14:00:25","modified_gmt":"2025-02-27T22:00:25","slug":"precina-scale-operations-tailored-care","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/precina-scale-operations-tailored-care\/","title":{"rendered":"Precina Set to Deliver 24\/7, Personalized Diabetes Care Nationally with Agentforce"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>With Agentforce, Data Cloud, and Health Cloud, Precina predicts it will save an estimated $80,000 per year for every 5,000 patients in reduced administrative overhead<\/em>&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Healthcare provider Precina is leveraging Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> to rapidly expand its personalized care model for patients with type 2 diabetes, delivering comprehensive 24\/7 support.<\/p>\n\n\n\n<p><strong>The opportunity:<\/strong> Currently serving patients in three states, Precina plans to expand its lifestyle-focused support \u2014 including virtual coaching on diet, exercise, and habit modification \u2014 \u200cnationwide to improve diabetes outcomes and extend essential care to underserved rural communities. While its existing platform and processes are effective on a regional scale, Precina recognized the potential of a <a href=\"https:\/\/www.salesforce.com\/blog\/unified-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">deeply unified platform<\/a> to help grow its model fast \u2014 without significant increases in headcount or operational complexity.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Precina Aims To Save More Lives With Agentforce | Salesforce\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/e_vQ817UlQo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tAgentic AI Aims to Ease Healthcare\u2019s Workforce Crisis. \t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-healthcare-workforce\/\" target=\"_blank\">\n\t\t\t\t<span>READ HOW<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>The Salesforce solutions: <\/strong>Precina is using Salesforce to automate outreach and scale patient check-ins, enabling continuous dialogue about critical lifestyle changes and freeing clinicians to focus on direct patient care. Agentforce, with <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a> and <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/health-cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Health Cloud<\/a>, automates routine tasks and provides round-the-clock support, empowering Precina to prioritize high-impact interventions and achieve scalable growth.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI agents will improve the patient experience by providing personalized, 24\/7 answers to routine questions and facilitating appointment scheduling without needing to engage a human, fostering continuous conversation and faster care that supports consistent A1C levels management \u2014 \u200ca key marker of blood sugar control\u200c.<\/li>\n\n\n\n<li>Agentforce will also streamline payer expansion and contracting. By proactively contacting eligible patients within the network and informing them of Precina\u2019s services, Agentforce will accelerate qualification and enable Precina&#8217;s team to simultaneously engage with a large number of providers.<\/li>\n\n\n\n<li>Precina will use Agentforce to efficiently onboard, train, and provide ongoing coaching for practitioners and paraprofessionals. This includes therapeutic support, call training, and clinical visit guidance. Agents will also mirror sales coaching techniques, teaching practitioners rapport building, expectation setting, concise introductions, and rapid trust development.<\/li>\n\n\n\n<li>Agentforce ensures secure and HIPAA-compliant unification of patient data from Health Cloud, Data Cloud, Electronic Medical Records (EMRs), lab reports, and imaging center data. This 360-degree view enables paraprofessionals to be more productive in patient interactions by cutting down on the time needed to manually retrieve data and mine actionable insights for personalized care delivery.<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--watercliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tAI Agents Projected to Cut Healthcare Paperwork by 30%, Survey Shows.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/\" target=\"_blank\">\n\t\t\t\t<span>DIVE INTO THE DATA <\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-watercliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png\"\n\t\talt=\"Illustration of watercliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Fast fact:<\/strong> Precina estimates that Agentforce will save an estimated $80,000 per year for every 5,000 patients in reduced administrative overhead and reduce training costs by $13,000 to $25,000 per clinical provider per year.<\/p>\n\n\n\n<p><strong>Customer perspective:<\/strong> \u201cWith diabetes cases continuing to rise, it is crucial that we quickly expand our services to reach rural communities that may not have access to essential life-changing care,\u201d said Dr. John Oberg, Chief Executive Officer, Precina. \u201cAgentforce is scaling our operations, ensuring that patients receive data-informed attention and actionable insights that improve their health through Salesforce\u2019s deeply unified platform.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Agentforce is scaling our operations, ensuring that patients receive data-informed attention and actionable insights that improve their health through Salesforce\u2019s deeply unified platform.<\/p>\n<cite>Dr. John Oberg, Chief Executive Officer, Precina<\/cite><\/blockquote>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92828\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/vha-salesforce-agentic-os-saves-staff-hours\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" 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class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/84971\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More Information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go deeper on <a href=\"https:\/\/www.salesforce.com\/customer-stories\/precina\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Precina\u2019s Salesforce story<\/a><\/li>\n\n\n\n<li>Read more about <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/health-cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Health Cloud<\/a>, and <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a><\/li>\n\n\n\n<li>Check out more healthcare news and insights from Salesforce, including <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-health-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Health<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">new research<\/a>, and a deep-dive into <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-healthcare-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer use cases<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>With Agentforce, Data Cloud, and Health Cloud, Precina predicts it will save an estimated $80,000 per year for every 5,000 patients in reduced administrative overhead&nbsp; Healthcare provider Precina is leveraging Salesforce\u2019s Agentforce to rapidly expand its personalized care model for patients with type 2 diabetes, delivering comprehensive 24\/7 support. The opportunity: Currently serving patients in [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":84979,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[19390],"sf_theme":[1917],"sf_topic":[20528,1737,1744,19141,2274],"sf_product":[],"sf_industry":[1743],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21152],"sf_visibility":[],"coauthors":[],"class_list":["post-84971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots-customer-stories","sf_theme-customer-engagement","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-customer-success","sf_topic-enterprise-ai","sf_topic-health-and-safety","sf_industry-healthcare-and-life-sciences","sf_location-global","sf_collection-tdx"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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