{"id":84985,"date":"2025-02-28T06:00:00","date_gmt":"2025-02-28T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=84985"},"modified":"2025-04-15T15:00:17","modified_gmt":"2025-04-15T22:00:17","slug":"healthcare-ai-agent-research","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/","title":{"rendered":"AI Agents Can Cut Healthcare Paperwork by 30%, Study Shows"},"content":{"rendered":"\n

Healthcare administrative teams project ten-hour weekly gains with AI agents<\/em><\/p>\n\n\n\n

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Healthcare workers are inundated with paperwork, according to new research from Salesforce, with 87% admitting they work late each week just to finish their administrative duties. AI agents<\/a> \u2014 a type of AI system that can work seamlessly with human teams to understand and respond to patient inquiries \u2014 promise relief. <\/p>\n\n\n\n

In a survey of 500 U.S.-based healthcare professionals, healthcare administrative workers estimated agents would save them one full day a week of paperwork, and clinical teams predicted agents could cut down on 36% of their clerical work while helping with care coordination<\/a>, patient communications, and personalized treatment planning \u2014 freeing them to focus on what they do best. <\/p>\n\n\n\n

As administrative tasks pile up, patient time dwindles and job satisfaction plummets<\/strong><\/h2>\n\n\n\n

The ongoing shortage of healthcare workers in the U.S. \u2014 projected to reach 100,000 by 2028<\/a> \u2014 is only part of the current healthcare crisis. Administrative overload impacts both patients and those who treat them, cutting down on valuable face time between patients and care teams and causing scheduled appointments to start late. Another serious side effect: 59% of administrators and clinicians say time spent on admin tasks erodes job satisfaction, deepening workforce retention challenges.\u00a0<\/p>\n\n\n

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A digital fix for hours of drudgery: healthcare workers expect agents to slash manual admin tasks and streamline care by 33%<\/strong><\/h2>\n\n\n\n

Healthcare workers welcome agents as a cure for administrative overload: 83% are eager to use AI agents if it means spending less time on clerical tasks. And based on their own estimates, agents will do just that:<\/p>\n\n\n\n