{"id":85005,"date":"2025-02-28T06:00:00","date_gmt":"2025-02-28T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=85005"},"modified":"2025-03-27T08:32:21","modified_gmt":"2025-03-27T15:32:21","slug":"agentforce-for-health-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-health-announcement\/","title":{"rendered":"Salesforce Prescribes Agentforce for Health to Speed Time to Treatment and Improve Outcomes with Digital Labor"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Agentforce now includes prebuilt skills to streamline tasks like benefits verification, disease surveillance, and clinical trial recruitment, speeding time to treatment<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>Partnerships with athenahealth, Availity, and Infinitus.ai will enable Agentforce to take action and expedite care approvals with a real-time view of patients\u2019 coverage, clinical, and demographic data<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>Industry leaders like Amplifon, Pacific Clinics, Protas, and Rush are using Salesforce to reduce their administrative burden and improve patient results&nbsp;<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Salesforce today announced <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Health<\/a>, a new library of pre-built agent skills and actions that will augment care teams, clinicians, and service reps with <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a> to boost operational capacity and help improve patient outcomes. Now, <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/healthcare-software\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">providers<\/a>, <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/payer-administration-software\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">payers<\/a>, <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/public-health-solutions\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">public health<\/a>, and <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/pharma-software\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">life sciences<\/a> organizations can build <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> that automate time-consuming tasks, such as checking eligibility and analyzing clinical trial sites, and deploy always-on, <a href=\"https:\/\/compliance.salesforce.com\/en\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">compliant service<\/a> for every patient, member, and constituent.<\/p>\n\n\n\n<p>This new digital workforce with healthcare expertise includes:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/healthcare-software\/#ps\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Patient access<\/strong><\/a><strong> and <\/strong><a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-software\/#ps\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>services<\/strong><\/a><strong> <\/strong>skills that will answer inquiries and perform eligibility checks with insurers, freeing up care teams and contact centers to handle more complex cases,\u00a0 making it easier for members to access and adhere to treatment.\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/form\/industries\/government\/public-sector-health-video\/?d=pb\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Public health<\/strong> <strong>skills<\/strong><\/a> that will help health and human services organizations care for at-risk groups with financial assistance and monitor the spread of infections with auto-classified cases, supporting residents with faster responses, proactive interventions, and safer communities.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/form\/industries\/healthcare\/clinical-trials-demo\/?d=pb\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Clinical skills<\/strong><\/a> that will help accelerate research and development (R&amp;D) innovation for drugs and devices with integrated, real-time study data and intelligent trial support.<\/li>\n<\/ul>\n\n\n\n<p><strong>Why it matters: <\/strong>Eighty-seven percent of healthcare staff say they have to work late weekly to handle administrative work, according to <a href=\"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce research<\/a>.<strong> <\/strong>\u200b\u200bThat burden takes its toll on an already understaffed workforce, with 59% saying it negatively impacts their job satisfaction. Combined with <a href=\"https:\/\/www.who.int\/health-topics\/health-workforce\" target=\"_blank\" rel=\"noreferrer noopener\">global labor shortages<\/a>, a proliferation of <a href=\"https:\/\/healthtechmagazine.net\/article\/2023\/05\/structured-vs-unstructured-data-in-healthcare-perfcon\" target=\"_blank\" rel=\"noreferrer noopener\">unstructured healthcare data<\/a>, and <a href=\"https:\/\/www.pwc.com\/us\/en\/industries\/health-industries\/library\/behind-the-numbers.html#:~:text=With%20greater%20regulation%20related%20to%20government%20fee,plan%20contracts%20to%20recoup%20growing%20operating%20expenses.&amp;text=In%20the%20longer%20term%2C%20the%20CBO%20expects,offset%20potentially%20higher%20prices%20with%20higher%20rebates.\" target=\"_blank\" rel=\"noreferrer noopener\">regulatory pressure to lower costs<\/a>, organizations must find ways to do more with less. <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Artificial intelligence<\/a> (AI), including assistive and <a href=\"https:\/\/www.salesforce.com\/agentforce\/autonomous-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">autonomous agents<\/a>, offers promising potential to remedy this by driving operational efficiencies so medical staff can provide better, faster treatment without adding to their workload. In fact, healthcare teams estimate they\u2019d save up to 10 hours a week by using agents, and 61% believe <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a> would boost their career satisfaction.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Only the deeply unified <a href=\"https:\/\/www.salesforce.com\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Platform<\/a> brings together apps, data, healthcare-specific workflows, and agentic AI \u2013&nbsp;all wrapped in trust and compliance.<\/p>\n<cite>Amit Khanna, Senior Vice President and General Manager, Salesforce Health<\/cite><\/blockquote>\n\n\n\n<p><strong>The Salesforce perspective: <\/strong>\u201cOnly the deeply unified <a href=\"https:\/\/www.salesforce.com\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Platform<\/a> brings together apps, data, healthcare-specific workflows, and agentic AI \u2013&nbsp;all wrapped in trust and compliance. Backed by over two decades of industry expertise, Salesforce helps healthcare organizations of all sizes reduce the burden on humans by allowing them to collaborate seamlessly with digital colleagues to deliver healthier businesses and outcomes, together.\u201d \u2013 Amit Khanna, Senior Vice President and General Manager, Salesforce Health<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tAgentic AI Aims to Ease Healthcare\u2019s Workforce Crisis. \t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-healthcare-workforce\/\" target=\"_blank\">\n\t\t\t\t<span>READ HOW<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-s-new\"><strong>What\u2019s new:<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-patient-access-and-services-skills\"><strong>Patient access and services skills:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Provider Search &amp; Scheduling:<\/strong> Agentforce can chat directly with patients or members and match them with in-network providers and specialists, based on their preferences and geographic location. Once a suitable physician has been identified, Agentforce can then help schedule the appointment using <a href=\"https:\/\/help.salesforce.com\/s\/articleView?language=en_US&amp;id=sf.set_up_intelligent_appointment_management.htm\" target=\"_blank\" rel=\"noreferrer noopener\">intelligent logic<\/a> with direct integration to <a href=\"https:\/\/www.athenahealth.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">athenahealth<\/a>.&nbsp;<\/li>\n\n\n\n<li>\u200b\u200b<strong>Care Coordination: <\/strong>Leading up to an appointment, Agentforce can provide care coordinators with a comprehensive summary of the patient, including <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/healthcare\/patient-medical-history\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">medical history<\/a>, referrals, care gaps, visit summaries, and <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/healthcare\/benefits-verification\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">benefits<\/a>. Salesforce\u2019s new integration with <a href=\"https:\/\/www.availity.com\/authai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Availity<\/a> will allow providers to communicate directly with payers in real time to run eligibility checks and, if a procedure or visit requires <a href=\"https:\/\/www.salesforce.com\/data\/use-cases\/healthcare\/prior-authorization-processing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">prior authorization<\/a>, submit and receive decisions within seconds, meeting and exceeding compliance with <a href=\"https:\/\/www.cms.gov\/newsroom\/fact-sheets\/cms-interoperability-and-prior-authorization-final-rule-cms-0057-f\" target=\"_blank\" rel=\"noreferrer noopener\">CMS Interoperability<\/a> mandates while simultaneously reducing administrative burden.<\/li>\n\n\n\n<li><strong>Benefits Verification:<\/strong> With seamless handoff to a human, Agentforce can help verify pharmacy or durable medical equipment (DME) benefits with <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/healthcare\/benefits-verification\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI-powered call scripts<\/a> or check directly with electronic benefits verification providers like <a href=\"https:\/\/www.infinitus.ai\/blog\/new-salesforce-life-sciences-cloud-and-infinitus-systems-partner-to-accelerate-patient-access-to-specialty-medications\/\" target=\"_blank\" rel=\"noreferrer noopener\">Infinitus.ai<\/a> to validate insurance coverage and collect missing information, helping to prevent delays to treatment.&nbsp;<\/li>\n\n\n\n<li><strong>Customer Service:<\/strong> For ongoing support beyond the clinic, Agentforce can update patient information, <a href=\"https:\/\/www.salesforce.com\/form\/industries\/healthcare\/medtech-healthcloud-demo\/?d=pb\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">manage device orders<\/a>, and <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/healthcare\/outcome-management\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">recommend improvements for support programs<\/a>. Agentforce can also assist reps in planning their meetings with <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-software\/#commercial\" target=\"_blank\" rel=\"noreferrer noopener\">healthcare professionals<\/a> and provide autonomous self-service with <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-software\/#medical\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry management<\/a>.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Customer perspective<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cAgentforce can help Amplifon to accelerate scale and personalization of our excellent care, enabling hearing care professionals to spend less time in low value-added activities, thus massively increasing their time on patient-centered care, and on human and personalized customer experience.\u201d \u2013 Alessandro Bonacina, Global CMO &amp; CTO, <a href=\"https:\/\/www.salesforce.com\/it\/customer-stories\/amplifon\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Amplifon<\/a>&nbsp;<\/li>\n\n\n\n<li>\u201cAgentforce can help with knowledge management and inquiries, including quick and smooth handover to a human service agent so that our customers feel cared for. Agentforce enables us to work in an even more customer-focused manner.\u201d \u2013 Anne Wrobel, Global Project Lead Intelligent Customer Care, <a href=\"https:\/\/www.salesforce.com\/de\/blog\/b-braun-trailblazer\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">B. Braun Group<\/a><\/li>\n\n\n\n<li><strong>\u201c<\/strong>With Agentforce, we can support patients 24\/7 with tasks like navigating facilities and finding healthcare providers based on their preferences. This frees up our human agents, allowing them to focus on more complex issues. We\u2019re excited to explore ways to supercharge the patient experience at Rush.\u201d \u2013 Jeff Gautney, Chief Information Officer, <a href=\"https:\/\/www.rush.edu\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rush University System for Health<\/a><\/li>\n\n\n\n<li>\u201cTranscend\u2019s top concern is quality care \u2014 and with Agentforce, we\u2019ll be able to provide this up to 30% faster and with less manual work, making it easier for people to access treatment. Trusted, compliant, always-on support will take us \u2014 and our clients \u2014 to the next level.\u201d \u2013 Brian Glass, Co-Founder and Managing Partner<em>,<\/em> <a href=\"https:\/\/www.salesforce.com\/customer-stories\/transcend\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Transcend<\/a>&nbsp;<\/li>\n\n\n\n<li>\u201cWith Agentforce, we will guide customers to the right ingredients and help them transition to a life without supplements. Instead of customers waiting in a queue or navigating complex FAQs, Agentforce will autonomously respond to inquiries about product usage, returns, and dosages with accurate, tailored responses.\u201d \u2013 Virender Dass, CEO, <a href=\"https:\/\/www.salesforce.com\/customer-stories\/wellness-extract\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Wellness Extract<\/a><\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--mountain\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tPrecina Scales Operations with Agentforce.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/precina-scale-operations-tailored-care\/\" target=\"_blank\">\n\t\t\t\t<span>READ THE STORY<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-mountain\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png\"\n\t\talt=\"Illustration of mountain\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-public-health-skills\"><strong>Public health skills:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/public-health-solutions\/#data\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Disease Surveillance<\/strong><\/a><strong>:<\/strong> Helps source, visualize, and gain insight into unified data from inspections, immunization registries, and social determinants in near real time, allowing epidemiologists to efficiently investigate and trace communicable diseases. Agentforce will expedite detection and response with out-of-the-box disease definitions and assessments, automatic transformation of lab reports into cases, and classification suggestions. This can help with timely reporting of outbreaks to local or federal authorities and generate public health campaigns to promote community trust and awareness.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/healthcare-software\/#home-health\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Home Health<\/strong><\/a><strong>:<\/strong> Agentforce will help aged care agencies and community-based care providers transcribe notes, estimate in-home costs against government benefits, and generate quotes.\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Customer perspective<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cAt Pacific Clinics, we look forward to leveraging Agentforce to provide 24\/7 outreach and general information. By scaling our Enhanced Care Management behavioral health services, we will focus on what matters most \u2013 delivering personalized, expert care and hope to those we serve \u2013 whenever they need us.\u201d \u2013 Jacquelyn Torres, Senior Vice President of Emerging &amp; Statewide Services, <a href=\"https:\/\/www.salesforce.com\/customer-stories\/pacific-clinics-automation\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Pacific Clinics<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-clinical-skills\"><strong>Clinical skills:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/healthcare\/participant-recruitment-and-enrollment\/?source_req=pb\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Candidate Auto-Matching<\/strong><\/a><strong>:<\/strong> Helps to speed up identification of eligible participants while ensuring diversity and compliance to protocol for relevant clinical studies, which allows researchers and site personnel to review and match patients to trials \u2014 pulling from both <a href=\"https:\/\/www.salesforce.com\/data\/use-cases\/healthcare\/clinical-trial-management\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">structured and unstructured data<\/a> like diagnosis codes, medication details, and demographics \u2014 thereby reducing assessment time.&nbsp;<\/li>\n\n\n\n<li><strong>Site Selection: <\/strong>Agentforce will help determine the optimal clinical trial sites by generating feasibility questionnaires and assisting with responses to ensure accuracy and timeliness. With intelligent scoring and alerts, sponsors can more quickly shortlist and engage the ideal sites and investigators for studies.&nbsp;<\/li>\n\n\n\n<li><strong>Complaints, Quality, &amp; Safety:<\/strong> In partnership with<strong> <\/strong><a href=\"https:\/\/www.compliancequest.com\/press-release\/compliancequest-and-salesforce-boost-life-sciences-cloud-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">ComplianceQuest<\/a>, Agentforce can automate adverse event triage to promote timely reporting and resolution, and identify recurring risks across trial sites to prioritize mitigation efforts. Agentforce can also flag nonconformances in manufacturing of clinical trial supplies, helping to safeguard product quality.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Customer perspective<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Using our Cantata platform, built on Salesforce Life Sciences Cloud, we are transforming the way studies are designed and delivered, including the world\u2019s largest pivotal phase III for chronic kidney disease (CKD) study. In partnership with Salesforce, we are committed to the continuous advancement of clinical research with the meaningful use of innovative AI.&#8221; \u2013 Stefan Blixen-Finecke CIO at <a href=\"https:\/\/protas.co.uk\/in-support-of-our-partner-slaloms-win-at-the-2024-salesforce-partner-innovation-awards\/\" target=\"_blank\" rel=\"noreferrer noopener\">Protas<\/a><\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tSalesforce Study Reveals AI Agents Can Cut Paperwork by 30%.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/\" target=\"_blank\">\n\t\t\t\t<span> DIVE INTO THE RESEARCH<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-about-health-cloud-and-life-sciences-cloud\"><strong>About Health Cloud and Life Sciences Cloud<\/strong><\/h4>\n\n\n\n<p>Agentforce for Health builds on <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/health-cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Health Cloud<\/a> and <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-software\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Life Sciences Cloud<\/a> to help healthcare organizations take advantage of their purpose-built clinical and provider data models, referral and care program workflows, turnkey APIs, and other existing Salesforce investments, augmenting their limited resources with a digital workforce that works alongside them. Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/company\/legal\/business-associate-addendum-restrictions\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">HIPAA-ready<\/a> Platform includes new prebuilt actions, making trusted AI agents part of every team to increase employee capacity with digital teammates that handle multi-step tasks with precision and agility to support the earlier detection, diagnoses, and treatment of conditions.&nbsp;<\/p>\n\n\n\n<p>Underpinned by <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a> and the <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-a-reasoning-engine\/atlas\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Atlas Reasoning Engine<\/a>, Agentforce for Health can reason and take action, pulling information from an organization\u2019s website, knowledge repository, Electronic Health Records (EHR) like athenahealth, or approved scientific publications in real time to provide faster service. Now every patient, member, or provider interaction can be personalized at scale to improve experiences and speed time to therapy.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-availability\"><strong>Availability:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agentforce for Health is available now through any Health Cloud and Life Sciences Cloud edition with the <a href=\"https:\/\/www.salesforce.com\/crm\/foundations\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Foundations<\/a> add-on and <a href=\"https:\/\/www.salesforce.com\/agentforce\/pricing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce SKU<\/a>.&nbsp;<\/li>\n\n\n\n<li>Clearinghouse and EMR integrations are available today in Health Cloud and Life Sciences Cloud with <a href=\"https:\/\/developer.salesforce.com\/docs\/industries\/health\/overview\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft connectors<\/a>.<\/li>\n\n\n\n<li>Patient access &amp; services skills are available today through Health Cloud and Life Sciences Cloud Einstein 1 Editions and Agentforce. Integrated benefits verification, appointment scheduling, and provider matching will be available in June 2025 and beyond with the addition of <a href=\"https:\/\/developer.salesforce.com\/docs\/industries\/health\/overview\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft<\/a> connectors.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-software\/participant-recruitment-and-enrollment-pricing\/?d=pb\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Clinical trial embedded AI actions<\/a> are available today through Health Cloud and Life Sciences Cloud Einstein 1 Editions and Clinical add-on. Site selection skills will be available in June 2025.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/form\/industries\/healthcare\/modernize-disease-surveillance\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Disease Surveillance<\/a> is generally available today with Health Cloud. Agentforce skills for disease surveillance and home health and will be available starting in June 2025.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-software\/#commercial\" target=\"_blank\" rel=\"noreferrer noopener\">HCP engagement<\/a> and <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-software\/#medical\" target=\"_blank\" rel=\"noreferrer noopener\">medical inquiry<\/a> skills will be available with Life Sciences Cloud Einstein 1 Editions and the Life Sciences Cloud for Customer Engagement add-on starting September 2025.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92799\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024\" class=\"content-card__image\" alt=\"Agentforce Gets Second-Level Compliance with EU Cloud Code of Conduct\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tAgentforce Obtains Second-Level Compliance with the EU Cloud Code of Conduct\u00a0\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t1 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/85005\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read Salesforce\u2019s latest <a href=\"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Agentic AI Snapshot Series: Healthcare<\/em> research, insights from <\/a>a recent survey of over 500 U.S.-based healthcare professionals&nbsp;<\/li>\n\n\n\n<li>See how three different healthcare trailblazers are using <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> \u200cto <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-healthcare-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">reimagine the future of healthcare industry<\/a><\/li>\n\n\n\n<li>Watch a demonstration of Agentforce for <a href=\"https:\/\/www.salesforce.com\/form\/industries\/healthcare\/agentforce-for-healthcare\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Healthcare<\/a> and <a href=\"https:\/\/www.salesforce.com\/form\/industries\/healthcare\/agentforce-for-life-sciences\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Life Sciences<\/a><\/li>\n\n\n\n<li>See pricing for <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-software\/pricing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Health Cloud<\/a> and <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-software\/pricing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Life Sciences Cloud<\/a>&nbsp;<\/li>\n\n\n\n<li>Read the guide on <a href=\"https:\/\/www.salesforce.com\/resources\/guides\/agentforce-healthcare-life-sciences-guide\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">how to become an agent-first health organization<\/a><\/li>\n\n\n\n<li>Read about our AI partnerships with <a href=\"https:\/\/www.compliancequest.com\/press-release\/compliancequest-and-salesforce-boost-life-sciences-cloud-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">ComplianceQuest<\/a>, <a href=\"https:\/\/automation.honeywell.com\/us\/en\/news\/press-releases\/2024\/honeywell-and-salesforce-team-up-to-deliver-life-sciences-solutions\" target=\"_blank\" rel=\"noreferrer noopener\">Honeywell<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=1d79ef2e-5c95-40ff-99df-dde980f04bb2\" target=\"_blank\" rel=\"noreferrer noopener\">Hyro<\/a>, and <a href=\"https:\/\/www.infinitus.ai\/blog\/new-salesforce-life-sciences-cloud-and-infinitus-systems-partner-to-accelerate-patient-access-to-specialty-medications\/\" target=\"_blank\" rel=\"noreferrer noopener\">Infinitus<\/a><\/li>\n\n\n\n<li>See what analysts like <a href=\"https:\/\/wp.sfdcdigital.com\/en-us\/wp-content\/uploads\/sites\/4\/2024\/12\/Everest_Group_-_Patient_and_Member_Engagement_Platforms_PEAK_Matrix_Assessment_2024_-_Focus_on_Salesforce.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Everest Group<\/a> and <a href=\"https:\/\/wp.sfdcdigital.com\/en-us\/wp-content\/uploads\/sites\/4\/2025\/02\/IDC-Healthcare-Data-Platform.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">IDC<\/a> have to say about Salesforce Health<\/li>\n<\/ul>\n\n\n\n<p><em>Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agentforce now includes prebuilt skills to streamline tasks like benefits verification, disease surveillance, and clinical trial recruitment, speeding time to treatment Partnerships with athenahealth, Availity, and Infinitus.ai will enable Agentforce to take action and expedite care approvals with a real-time view of patients\u2019 coverage, clinical, and demographic data Industry leaders like Amplifon, Pacific Clinics, Protas, [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":85035,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1916],"sf_topic":[20528,1737,1726,19141,2274],"sf_product":[19930,1783,1748],"sf_industry":[1743],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21152],"sf_visibility":[],"coauthors":[],"class_list":["post-85005","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_topic-health-and-safety","sf_product-agentforce","sf_product-industry-solutions","sf_product-salesforce-platform","sf_industry-healthcare-and-life-sciences","sf_location-global","sf_collection-tdx"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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