{"id":85028,"date":"2025-03-03T05:00:00","date_gmt":"2025-03-03T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=85028"},"modified":"2025-08-01T11:24:56","modified_gmt":"2025-08-01T18:24:56","slug":"scaling-metadata-agentic-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/scaling-metadata-agentic-ai\/","title":{"rendered":"From Zero to a Billion: Why Metadata Is Key to Building a Massive AI Agent Ecosystem"},"content":{"rendered":"\n<p>If data is the raw material of <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a>, <a href=\"https:\/\/www.salesforce.com\/data\/what-is-metadata\/\" target=\"_blank\" rel=\"noreferrer noopener\">metadata <\/a>is the blueprint that makes it usable.<\/p>\n\n\n\n<p>Think of it like building a city\u200c. Data is the concrete, steel, and wood, whereas metadata is like the architectural diagram that determines how those materials become roads, buildings, or houses. Without that framework, cities (and AI systems) would be chaotic and inefficient, and even lead to risks.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Metadata is the linchpin of a successful AI ecosystem, enabling AI systems and agents to interpret, adapt, and scale across vast and complex datasets.<\/p>\n<cite>Srinivas Tallapragada, President and Chief Engineering and Customer Officer&nbsp;<\/cite><\/blockquote>\n\n\n\n<p>Imagine <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> operating without a way to interpret the data they process, or unable to collaborate and share context with other agents to execute complex workflows as the AI ecosystem grows. Metadata is the linchpin of a successful AI ecosystem, enabling AI systems and agents to interpret, adapt, and scale across vast and complex datasets. In turn, it shapes how businesses, developers, and consumers interact with these intelligent systems:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For businesses, a well-structured metadata framework enhances automation, personalization, and decision-making by ensuring AI can efficiently understand relationships within data.<\/li>\n\n\n\n<li>For developers, a metadata framework allows them to focus on innovating AI-powered applications rather than being bogged down in the complexities of the underlying infrastructure and data management.<\/li>\n\n\n\n<li>For consumers, metadata will make AI more personalized, relevant, and helpful.<\/li>\n<\/ul>\n\n\n\n<p>Metadata is not just a technical detail. It\u2019s the foundation upon which the future of AI innovation and scalability will be built.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-a-metadata-framework\"><strong>Building a metadata framework<\/strong><\/h2>\n\n\n\n<p>As AI becomes more embedded into enterprise applications and organizations build their <a href=\"https:\/\/www.salesforce.com\/agentforce\/digital-labor\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">digital labor<\/a> of AI agents, a scalable metadata framework is crucial.<\/p>\n\n\n\n<p>Here are some key principles for building one that guides dynamic decision-making, real-time data processing, and multi-agent collaboration:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u200b\u200bAbstraction drives agility:<\/strong> A metadata-driven approach abstracts complexity, enabling AI applications to evolve without requiring constant manual updates to code, schemas, or logic. For example, Salesforce\u2019s metadata framework is an abstraction layer over its internal infrastructure and technology, which is why applications built a decade ago can still work today even as we\u2019ve continued to transform and embrace new technologies. As AI applications grow in complexity, the metadata framework should be able to evolve dynamically to support new data types, entities, and relationships without disrupting existing systems.<\/li>\n\n\n\n<li><strong>Common standards are critical for agent collaboration:<\/strong> Effective AI agents don\u2019t operate in isolation\u200c \u2014 they need to collaborate, exchange knowledge, and make decisions together. To facilitate this, a standardized metadata layer is vital for ensuring that different agents can communicate and share relevant information with common language. Establishing common standards within the metadata framework \u2014 like shared data models or communication protocols \u2014 can ensure smoother cross-agent collaboration and more coherent decision-making across systems.&nbsp;<\/li>\n\n\n\n<li><strong>Structured metadata provides organization:<\/strong> Metadata can be structured to make it more intuitive and understandable for humans, as well as machine-readable for low- to pro-code tools to build apps that work with data, actions, business logic, access controls, and more. For example, our Salesforce Object metadata for defining data models has structured metadata that defines a human-friendly localizable label, a developer-consistent API name, and well-defined data types that AI agents can understand. AI agents can iterate and evolve with greater accuracy and relevance to market demands using structured metadata rather than custom code.&nbsp;<\/li>\n\n\n\n<li><strong>Strongly-typed metadata ensures consistency:<\/strong> Strongly-typed metadata means it organizes data into predefined structures, such as entities (representations of real-world objects within a system, such as an account or product), fields, and records. For example, instead of interacting with raw data directly through our data store technology, customers interact through our data abstraction via Salesforce Object APIs (sObjects) and Salesforce Object Query Language (SOQL). This makes it easier for users to access and manipulate data in a way that ensures consistency and security.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"1-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfm4YoA1akS4NEnWyIaI9O2yDVHkGoo9fD2DiRzY-2yP3B7SVUz6K4yLmOSZ8mggvqemtjjBBxjsqactVfBWHDHa4ut18MHSf4UZCsu-ZFHAX_NCWN7fhfgVxKkT17li-ymZNiphg?key=TBX8-QhehKrAWnySYq5KJDZs\" alt=\"\"\/><\/a><figcaption class=\"wp-element-caption\"><em>Platform data abstraction: Entity represents the schema and metadata, and SObjects represent the data values.<\/em><\/figcaption><\/figure>\n<div id=\"1-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfm4YoA1akS4NEnWyIaI9O2yDVHkGoo9fD2DiRzY-2yP3B7SVUz6K4yLmOSZ8mggvqemtjjBBxjsqactVfBWHDHa4ut18MHSf4UZCsu-ZFHAX_NCWN7fhfgVxKkT17li-ymZNiphg?key=TBX8-QhehKrAWnySYq5KJDZs\" alt=\"\"\/><figcaption class=\"wp-element-caption\"><em>Platform data abstraction: Entity represents the schema and metadata, and SObjects represent the data values.<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-powering-a-growing-agent-ecosystem\"><strong>Powering a growing agent ecosystem<\/strong><\/h2>\n\n\n\n<p>At Salesforce, we deliver a deeply <a href=\"https:\/\/www.salesforce.com\/blog\/unified-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">unified platform<\/a> that combines the power of <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, and <a href=\"https:\/\/www.salesforce.com\/blog\/what-exactly-is-salesforce-customer-360\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer 360<\/a> applications, so CIOs, developers, and partners can build autonomous AI agents that will collaborate with humans to achieve customer success. And metadata has always been the foundation of our <a href=\"https:\/\/architect.salesforce.com\/fundamentals\/platform-multitenant-architecture\" target=\"_blank\" rel=\"noreferrer noopener\">multi-tenant architecture<\/a>\u200c \u2014 \u200cpowering our <a href=\"https:\/\/www.salesforce.com\/news\/stories\/unified-platform-unlocks-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">deeply unified platform<\/a> with hundreds of thousands of businesses and millions of users to tailor software to their needs without complex code. With the rise of AI-driven applications and the goal of reaching 1 billion agents with Agentforce by the end of 2025, the role of metadata has grown exponentially.<\/p>\n\n\n\n<p>Already, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/connectivity-report-announcement-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">93% of enterprise IT leaders<\/a> have implemented or plan to implement AI agents in the next two years. Customers like <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/01\/14\/shark-ninja-agentforce-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">SharkNinja<\/a> and <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/12\/17\/vivint-agentforce-scale-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vivint<\/a> are rapidly adopting Agentforce, deploying autonomous AI agents to boost efficiency, enhance productivity, and scale personalized customer service.<\/p>\n\n\n\n<p>To enable at least 1 billion agents, Salesforce\u2019s metadata framework supports layered extension on its deeply unified platform, which allows different levels of users and developers to customize and extend Salesforce functionality using metadata. It&#8217;s like building with Lego blocks \u2014 Salesforce provides the foundation, and others can build apps and agents on top of it without rewriting software from scratch and compromising security.<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"2-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXf5dTRxgldRToH6ONYO9bJHTAZrV1H-Zv9KC8JupaRjEyTC4QEKJ1ovU7mT-pgSsY-Q-AYLi9LTPv-VSBpyVnBZ_JlSfzaut1g2RLDmU5BD3qyIr6lW-dxoq0FbbmizRyDTIFYV9A?key=TBX8-QhehKrAWnySYq5KJDZs\" alt=\"\"\/><\/a><figcaption class=\"wp-element-caption\"><em>Salesforce\u2019s metadata framework supports a layered extension approach, which allows ISVs, IT admins, and developers to accelerate application and agent development because they can build upon the work of Salesforce and its partners.<\/em><\/figcaption><\/figure>\n<div id=\"2-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXf5dTRxgldRToH6ONYO9bJHTAZrV1H-Zv9KC8JupaRjEyTC4QEKJ1ovU7mT-pgSsY-Q-AYLi9LTPv-VSBpyVnBZ_JlSfzaut1g2RLDmU5BD3qyIr6lW-dxoq0FbbmizRyDTIFYV9A?key=TBX8-QhehKrAWnySYq5KJDZs\" alt=\"\"\/><figcaption class=\"wp-element-caption\"><em>Salesforce\u2019s metadata framework supports a layered extension approach, which allows ISVs, IT admins, and developers to accelerate application and agent development because they can build upon the work of Salesforce and its partners.<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>The layered extension approach is a key reason why a growing ecosystem of partners, ISVs, and developers are building on top of the Salesforce Platform.<\/p>\n\n\n\n<div class=\"wp-block-group alignwide cluster-content has-vivid-purple-background-color has-generic-gradient-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-build-the-future-with-agentforce\">Build the future with Agentforce.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/agentexchange-announcement\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=1024\" alt=\"Salesforce announces AgentExchange\" class=\"wp-image-85130\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div class=\"wp-block-group feature-card is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-salesforce-launches-agentexchange-the-trusted-marketplace-for-agentforce\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/agentexchange-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Launches AgentExchange: the Trusted Marketplace for Agentforce<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-behind-the-scenes\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Headless-Agents-Jayesh-Byline.png?w=1024\" alt=\"AI agents behind the scenes.\" class=\"wp-image-85051\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Headless-Agents-Jayesh-Byline.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Headless-Agents-Jayesh-Byline.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Headless-Agents-Jayesh-Byline.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Headless-Agents-Jayesh-Byline.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Headless-Agents-Jayesh-Byline.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Headless-Agents-Jayesh-Byline.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Headless-Agents-Jayesh-Byline.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Headless-Agents-Jayesh-Byline.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Headless-Agents-Jayesh-Byline.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Headless-Agents-Jayesh-Byline.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-enterprise-automation-rewired-meet-the-ai-agents-working-behind-the-scenes\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-behind-the-scenes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Enterprise Automation Rewired: Meet the AI Agents Working Behind the Scenes<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=1024\" alt=\"Agentic AI developer future sentiment\" class=\"wp-image-84896\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-92-of-developers-report-ai-agents-will-help-advance-their-careers\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\/\">92% of Developers Report AI Agents Will Help Advance Their Careers<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/12\/17\/vivint-agentforce-scale-customer-service\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=1024\" alt=\"Vivant Brings Agentforce to Customer Service Teams\" class=\"wp-image-83958\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-agentforce-brings-vivint-customer-service-teams-24-7-support\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/12\/17\/vivint-agentforce-scale-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Brings Vivint Customer Service Teams 24\/7 Support<\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-shaping-the-future-of-ai-agents\"><strong>Shaping the future of AI agents<\/strong><\/h2>\n\n\n\n<p>&nbsp;As we look to the future of AI, metadata will remain the essential for building and deploying increasingly complex and capable AI systems.<\/p>\n\n\n\n<p>This foundation allows industries to continue pushing the boundaries of what\u2019s possible in AI, creating an ecosystem of businesses and developers that can unlock new opportunities with agents while maintaining the highest standards of performance, security, and customization.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards 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srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=1024&amp;h=576 1024w, 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/vha-salesforce-agentic-os-saves-staff-hours\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tVHA Deploys Salesforce-Powered Agentic Operating System, Saving Thousands of Staff Hours for Front-Line Veteran Care\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/85028\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read about the new <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/05\/agentforce-for-every-workflow-team-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">AgentExchange<\/a>&nbsp;<\/li>\n\n\n\n<li>Dive deeper into Salesforce\u2019s <a href=\"https:\/\/engineering.salesforce.com\/metadata-software-the-way-you-want-it-2367b179558d\/\" target=\"_blank\" rel=\"noreferrer noopener\">approach to metadata<\/a><\/li>\n\n\n\n<li>Learn how Salesforce\u2019s platform manages <a href=\"https:\/\/engineering.salesforce.com\/how-the-new-einstein-1-platform-manages-massive-data-and-ai-workloads-at-scale\/\" target=\"_blank\" rel=\"noreferrer noopener\">massive data and AI workloads at scale<\/a><\/li>\n\n\n\n<li>Learn about the <a href=\"https:\/\/architect.salesforce.com\/fundamentals\/platform-transformation\" target=\"_blank\" rel=\"noreferrer noopener\">evolution of Salesforce\u2019s platform<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If data is the raw material of AI, metadata is the blueprint that makes it usable. Think of it like building a city\u200c. Data is the concrete, steel, and wood, whereas metadata is like the architectural diagram that determines how those materials become roads, buildings, or houses. Without that framework, cities (and AI systems) would [&hellip;]<\/p>\n","protected":false},"author":490,"featured_media":85032,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1916],"sf_topic":[20528,1737,2798,1726,19141],"sf_product":[19930,2717],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21152],"sf_visibility":[],"coauthors":[21154],"class_list":["post-85028","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-data","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_product-agentforce","sf_product-data-360","sf_location-global","sf_collection-tdx"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>From Zero to a Billion: Why Metadata Is Key to Building a Massive AI Agent Ecosystem - Salesforce<\/title>\n<meta name=\"description\" content=\"If data is the raw material of AI, metadata is the blueprint that makes it usable. Think of it like building a city\u200c. Data is the concrete, steel, and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-metadata-agentic-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From Zero to a Billion: Why Metadata Is Key to Building a Massive AI Agent Ecosystem\" \/>\n<meta property=\"og:description\" content=\"If data is the raw material of AI, metadata is the blueprint that makes it usable. Think of it like building a city\u200c. 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