{"id":85254,"date":"2025-03-10T05:00:00","date_gmt":"2025-03-10T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=85254"},"modified":"2025-03-13T13:11:27","modified_gmt":"2025-03-13T20:11:27","slug":"ai-agents-for-education-stats","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-for-education-stats\/","title":{"rendered":"More than 7 in 10 College Students and Administrators Seek AI Agents to Close Support Gaps, Ease Burnout"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><strong><em>&nbsp;<\/em><\/strong><em>New research shows that higher ed students are eager for AI assistance in admissions, campus support, coursework, and beyond. Administrators are also welcoming AI agents to enhance student support and address burnout.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Applying to college can be time-consuming and challenging. In fact, in a new survey of more than 500 students and 200 administrators in higher ed, Salesforce found that half of the students polled reported feeling overwhelmed by the process. At the same time, challenges \u2014 like a lack of clarity around financial aid options, slow communications, and complex processes \u2014 are deterring many students from applying altogether. Students are also looking for a greater level of support once they make it on campus \u2014 with 63% stating they wished they had access to 24\/7 assistance.&nbsp;<\/p>\n\n\n\n<p>For their part, higher ed staff, faculty, and administrators are doing their best to address student concerns. But they face their own set of challenges, from <a href=\"https:\/\/www.govtech.com\/education\/higher-ed\/report-limited-resources-hinder-continuing-education\" target=\"_blank\" rel=\"noreferrer noopener\">limited resources<\/a> to <a href=\"https:\/\/www.insidehighered.com\/opinion\/blogs\/learning-innovation\/2023\/06\/12\/future-labor-shortages-and-university-workplace#:~:text=Higher%20education%20staffing%20shortages%20will,education%20are%2055%20and%20over.\" target=\"_blank\" rel=\"noreferrer noopener\">workforce shortages<\/a>. As a result, higher ed employees are experiencing high levels of burnout. In fact, the study found that more than half<strong> <\/strong>of school administrators feel burnt out multiple times every month..<\/p>\n\n\n\n<p>Still, students, faculty, and administrators are optimistic <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> could solve many of these issues. In fact, 77%<strong> <\/strong>of students reported they would use AI agents to help with school processes, and 83% of administrators said they would welcome AI agent support in their roles. Higher ed leaders are also seeing the potential and are starting to turn to AI agents to better support their <a href=\"https:\/\/unity.edu\/press-releases\/unity-environmental-university-becomes-first-u-s-university-to-launch-salesforces-agentforce-introducing-una\/\" target=\"_blank\" rel=\"noreferrer noopener\">students and staff<\/a>.&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tAgentforce Is Accelerating Innovation in Education.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agents-for-impact-education-cohort-2025\/\" target=\"_blank\">\n\t\t\t\t<span>LEARN HOW \u200b\u200b<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Why it matters:<\/strong> This year, the United States will hit the long-predicted (and dreaded) \u2018<a href=\"https:\/\/www.nafsa.org\/ie-magazine\/2024\/9\/11\/combating-enrollment-cliff\" target=\"_blank\" rel=\"noreferrer noopener\">demographic cliff<\/a>\u2019 \u2014 where a decline in birth rates since the Great Recession will lead to a sharp drop in the number of college-aged students. This enrollment cliff won&#8217;t just affect universities already <a href=\"https:\/\/www.bestcolleges.com\/research\/college-enrollment-decline\/\" target=\"_blank\" rel=\"noreferrer noopener\">struggling to attract students<\/a> but the broader economy as well. Fewer college students means fewer skilled workers entering the job market. With Salesforce\u2019s research finding 25% of students question the value of their degrees, colleges and universities must provide personalized, timely, and holistic support from admissions through to graduation and beyond.\u00a0<\/p>\n\n\n\n<p>\u201cAI agents offer an incredible opportunity for institutions to scale student support and engagement in a way that will enable them to increase <a href=\"https:\/\/www.salesforce.com\/education\/recruitment-admissions-software\/student-enrollment-strategies\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">enrollment<\/a> and <a href=\"https:\/\/www.salesforce.com\/education\/student-success-software\/student-retention-strategies\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">retention<\/a>. Deeply knowledgeable, contextually aware AI agents that are grounded in an institution&#8217;s unique data are able to provide students with 24\/7 personalized support from the moment they first engage with an institution. AI agents will also assist faculty and staff, helping to take on administrative burdens, so they can focus on what matters most \u2013 creating meaningful student experiences and driving lasting impact.\u201d \u2013 Margo Martinez, VP &amp; GM of Education, Salesforce<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Deeply knowledgeable, contextually aware AI agents that are grounded in an institution&#8217;s unique data are able to provide students with 24\/7 personalized support from the moment they first engage with an institution.<\/p>\n<cite> Margo Martinez, VP &amp; GM of Education, Salesforce<\/cite><\/blockquote>\n\n\n\n<p><strong>By the numbers:<\/strong> In the new survey of more than 700 students and administrators in higher education, Salesforce explored the frustrations they face and perceptions about how AI agents can improve their experiences. Among the findings:&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-the-admissions-process-can-be-overwhelming-for-students-but-more-timely-streamlined-assistance-could-encourage-more-applicants\"><strong>The admissions process can be overwhelming for students \u2014 but more timely, streamlined assistance could encourage more applicants<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Half<\/strong> of students report they felt overwhelmed by the application process.&nbsp;<\/li>\n\n\n\n<li><strong>62%<\/strong> of students feel they&#8217;d benefit from improved assistance during admissions.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"1-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXflTsX-P6TeNb20Rv7LP5PVZGuW8BPJksoQHoN-DBBu4IxkVDzzSqG-uMH2EfnCtOSAptZQ6OQJ5HCz-90TCLhdiRDNv08tz549qULxGU-UjTlp2lHO8tpsj1lhGe9PuMPhty4fyw?key=hbUMqCvj3oGYZuD_NQjby5Id\" alt=\"\"\/><\/a><\/figure>\n<div id=\"1-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXflTsX-P6TeNb20Rv7LP5PVZGuW8BPJksoQHoN-DBBu4IxkVDzzSqG-uMH2EfnCtOSAptZQ6OQJ5HCz-90TCLhdiRDNv08tz549qULxGU-UjTlp2lHO8tpsj1lhGe9PuMPhty4fyw?key=hbUMqCvj3oGYZuD_NQjby5Id\" alt=\"\"\/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>52%<\/strong> of students would be more likely to apply to a school if it were easier to find information on the school\u2019s websites and digital channels.<\/li>\n\n\n\n<li><strong>Nearly half (46%)<\/strong> would be more likely to apply to a school if the <a href=\"https:\/\/www.salesforce.com\/education\/recruitment-admissions-software\/admissions-funnel-guide\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">admissions process<\/a> were more personalized and the wait times were shorter between applying and acceptance.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-students-and-administrators-see-potential-in-ai-agents-to-address-a-variety-of-challenges-on-campus\"><strong>Students and administrators see potential in AI agents to address a variety of challenges on campus<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>77%<\/strong> of students would use AI agents to help with school processes.\n<ul class=\"wp-block-list\">\n<li><strong>60%<\/strong> would interact with an AI agent if it provided timely and accurate responses.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Nearly half<\/strong> of students are excited about the prospect of having an AI agent help them with coursework.\n<ul class=\"wp-block-list\">\n<li>In fact, AI supports <strong>one-fourth of students\u2019 workload already.<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>83%<\/strong> of school admins expressed that they&#8217;d welcome AI agent support in their roles.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-providing-around-the-clock-student-support-an-impossible-task-for-most-administrators-is-a-clear-opportunity-for-ai-agents-to-get-involved\"><strong>Providing around-the-clock student support \u2014 an impossible task for most administrators \u2014 is a clear opportunity for AI agents to get involved<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>56%<\/strong> of students report not having 24\/7 access to answers for common questions, while <strong>63%<\/strong> wish they did.<\/li>\n\n\n\n<li><strong>Nearly half<\/strong> of students say it can take <strong>up to a week<\/strong> to hear back from school admins on inquiries.&nbsp;<\/li>\n\n\n\n<li><strong>One-third<\/strong> of students don\u2019t even contact their school admins with inquiries because they don\u2019t anticipate getting the help they need.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-this-is-good-news-for-administrators-who-are-already-stretched-too-thin\"><strong>This is good news for administrators who are already stretched too thin<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Over one-third (35%)<\/strong> of school administrators find themselves unable to provide timely support to students due to the burden of administrative tasks.\n<ul class=\"wp-block-list\">\n<li><strong>One-third<\/strong> are prevented from offering personalized support for the same reason.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>One-third<\/strong> experience burnout <em>at least<\/em> once a week.<\/li>\n\n\n\n<li><strong>Only 27%<\/strong> of administrator<strong> <\/strong>time is spent on direct student support.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"2-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcPEdiikJgsy9vBnItVJf7vhrD56iVMS_wJ1l57ORuPsoNEmJOYPOwgkVZNYY9WwZHeNavkwW_SZWfBwMu9PILyiFgpnz2DKcpco8JS4tbLgyNydQT2dVdjU3DT8Sq7WvZC03J4JQ?key=hbUMqCvj3oGYZuD_NQjby5Id\" alt=\"\"\/><\/a><\/figure>\n<div id=\"2-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcPEdiikJgsy9vBnItVJf7vhrD56iVMS_wJ1l57ORuPsoNEmJOYPOwgkVZNYY9WwZHeNavkwW_SZWfBwMu9PILyiFgpnz2DKcpco8JS4tbLgyNydQT2dVdjU3DT8Sq7WvZC03J4JQ?key=hbUMqCvj3oGYZuD_NQjby5Id\" alt=\"\"\/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Staying current with evolving policies, such as governmental orders, adds another layer of complexity, with<strong> 57% <\/strong>of administrators expressing a need for support in this area.<\/li>\n<\/ul>\n\n\n\n<p><strong>What institutions are saying: <\/strong>\u201cAI agents offer an incredible opportunity to improve student support,\u201d said Dr. Melik Peter Khoury, President &amp; CEO of Unity Environmental University. \u201cWith Una as the first step in our partnership with Salesforce, spanning student engagement from prospect to planned giving, we\u2019re ushering in a new era of personalized support. Powered by Agentforce, Una can guide students through applications, match them with programs, and in the future, help with tasks like financial aid and interview prep. By having Una support these tasks, our team can focus on deeper connections, revolutionizing our <a href=\"https:\/\/www.salesforce.com\/agentforce\/digital-labor\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">digital workforce<\/a> and delivering the ultimate student experience.\u201d<\/p>\n\n\n\n<p><strong>Learn more about how AI is transforming different industries:<\/strong> Salesforce\u2019s newest Agentic AI Snapshot Research Series found an appetite for <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a> is building across industries. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-government-statistics-davos\/\" target=\"_blank\" rel=\"noreferrer noopener\">Constituents<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">consumers<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\" target=\"_blank\" rel=\"noreferrer noopener\">developers<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">healthcare workers<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-automotive-industry-stats-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">drivers<\/a>, and others are eager for AI agents to solve some of their biggest frustrations.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92828\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/vha-salesforce-agentic-os-saves-staff-hours\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=1024\" class=\"content-card__image\" alt=\"Smiling man in army fatigues discussing care options with woman.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" 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Saving Thousands of Staff Hours for Front-Line Veteran Care\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/85254\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper\"><strong>Go deeper:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Discover how <a href=\"https:\/\/unity.edu\/press-releases\/unity-environmental-university-becomes-first-u-s-university-to-launch-salesforces-agentforce-introducing-una\/\" target=\"_blank\" rel=\"noreferrer noopener\">Unity Environmental University<\/a> is using AI agents to improve student and staff experiences<\/li>\n\n\n\n<li>Learn about <a href=\"https:\/\/www.salesforce.com\/education\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Education Cloud<\/a>\u00a0<\/li>\n\n\n\n<li>Learn about Salesforce\u2019s new <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agents-for-impact-education-cohort-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agents for Impact Accelerator<br><\/a><\/li>\n<\/ul>\n\n\n\n<p><em>Salesforce, in partnership with YouGov, surveyed 519 students and 207 administrators in higher education from February 5 through February 20, 2025. The survey was double-blind and anonymous.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;New research shows that higher ed students are eager for AI assistance in admissions, campus support, coursework, and beyond. Administrators are also welcoming AI agents to enhance student support and address burnout. Applying to college can be time-consuming and challenging. In fact, in a new survey of more than 500 students and 200 administrators in [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":85258,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1916],"sf_topic":[20528,1737,1726],"sf_product":[],"sf_industry":[1781],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-85254","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_industry-education","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce releases AI agents for education stats - Salesforce<\/title>\n<meta name=\"description\" content=\"&nbsp;New research shows that higher ed students are eager for AI assistance in admissions, campus support, coursework, and beyond. 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