{"id":85455,"date":"2025-03-19T09:30:00","date_gmt":"2025-03-19T16:30:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=85455"},"modified":"2025-03-20T12:58:34","modified_gmt":"2025-03-20T19:58:34","slug":"preparing-for-digital-labor-at-work","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/preparing-for-digital-labor-at-work\/","title":{"rendered":"Building the AI Powered Workforce: Inside Salesforce’s Strategy for Agentic AI Adoption"},"content":{"rendered":"\n

In a recent survey, nearly half (48%)<\/a> of all desk workers said they are uncomfortable admitting to their manager that they used AI for common workplace tasks.  <\/p>\n\n\n\n

Agentic AI, unlike its assistive predecessors, marks a significant leap in AI capabilities, promising to redefine work as we know it<\/a>. But it also presents unique challenges, requiring organizations to rethink their approach to technology adoption, workforce training, and even organizational design. <\/p>\n\n\n\n

Embracing proactive AI agents, software that can work behind the scenes without constant human oversight, requires more than just deploying new technology. To foster a seamless, collaborative environment where humans and agents work side by side effectively, organizations must in fact weave these digital workers into the fabric of their culture, clearly communicate about their benefits, and prepare employees with the skills to be successful. <\/p>\n\n\n\n

Building a culture of experimentation<\/strong><\/h2>\n\n\n\n

A culture of experimentation is essential for driving widespread acceptance and maximizing the benefits of agentic AI.<\/p>\n\n\n\n

For Salesforce, that started with Chair & CEO Marc Benioff. At Dreamforce 2024, Benioff declared Salesforce would lead the transition into the agentic AI era, committing to a culture that embraces collaboration between human and digital workers. This signaled to employees that they could \u2014 and should \u2014 be learning and experimenting with Salesforce\u2019s own digital labor platform, Agentforce<\/a>. At record speed, the technology was deployed on Salesforce\u2019s own support page, help.salesforce.com<\/a>.<\/p>\n\n\n\n

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Our digital labor force is resolving tens of thousands of customer service inquiries, freeing our human employees to focus on the most nuanced issues and customer relationships.<\/p>\nMarc Benioff, Chair & CEO, Salesforce<\/cite><\/blockquote>\n\n\n\n

\u201cWe’re seeing some amazing results on Salesforce’s Customer Zero [effort] for Agentforce,\u201d said Benioff<\/a>. \u201cOur digital labor force is resolving tens of thousands of customer service inquiries, freeing our human employees to focus on the most nuanced issues and customer relationships.\u201d\u00a0<\/p>\n\n\n\n