{"id":85721,"date":"2025-03-26T08:00:00","date_gmt":"2025-03-26T15:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=85721"},"modified":"2025-03-25T12:38:58","modified_gmt":"2025-03-25T19:38:58","slug":"agentforce-addresses-agentic-ai-painpoints","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/agentforce-addresses-agentic-ai-painpoints\/","title":{"rendered":"Salesforce Exec: How CIOs Can Overcome Hurdles Around Agentic AI"},"content":{"rendered":"\n<p>Reflecting on industry conversations this year, Salesforce President and Chief Engineering &amp; Customer Success Officer Srini Tallapragada shared that CIOs are eager to embrace agentic AI, saying, \u201cEverybody wants to go in on an AI strategy.\u201d In fact, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/cio-ai-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">CIOs are bullish on the technology<\/a>, with 66% reporting confidence that <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> will drive ROI. But they still have questions and concerns.<\/p>\n\n\n\n<p>From vague definitions of agents to integration challenges, CIOs want to be certain this is the high-impact technology for their business before committing to implementation.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Why it matters:<\/strong> As AI startups and solutions flood the enterprise, CIOs need robust solutions to provide the quality and productivity that AI promises, not just cool demos. With the deeply unified <a href=\"https:\/\/www.salesforce.com\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Platform<\/a> and <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, its agentic AI layer, Salesforce addresses these real-world needs with a comprehensive solution for deploying trusted AI agents at scale.&nbsp;<\/p>\n\n\n\n<p><strong>What they said:<\/strong> Tallapragada&#8217;s conversations with CIOs across the globe reveal key pain points:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Distinguishing real from false agents: <\/strong>Agentforce\u2019s access to enterprise data sets it apart from other \u201cagents\u201d on the market, Tallapragada said. While other companies may allow you to actively curate data inputs for your model, Salesforce goes further to let users decide how deeply they want their agent to think through the question before responding. The powerful combination of data and metadata in <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, \u200c Salesforce\u2019s hyperscale data engine, along with the <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-a-reasoning-engine\/atlas\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Atlas Reasoning Engine<\/a> in Agentforce, gives agents the ability to query and reason, making their outputs smarter and more trustworthy.<\/li>\n\n\n\n<li><strong>Making data strategy investments:<\/strong> Tallapragada noted CIOs are usually reluctant to change established <a href=\"https:\/\/www.salesforce.com\/data\/what-is-data-strategy\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">data strategies<\/a>, which typically involve significant investments in <a href=\"https:\/\/www.salesforce.com\/data\/what-is-a-data-lake\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">data lakes<\/a>, warehouses, and governance frameworks. They\u2019re also frequently skeptical of any new AI platform that requires a fundamental overhaul of their existing data infrastructure. Data Cloud helps ease this concern by seamlessly integrating structured and unstructured data, data lakes, warehouses, and customer relationship management (CRM) data. An open and extensible platform, it\u2019s also integrated with Salesforce\u2019s Zero Copy Partner Network ecosystem, so data can be actioned in Agentforce and across the Salesforce Platform.<\/li>\n\n\n\n<li><strong>Implementing agents across the enterprise:<\/strong> CIOs have also told Tallapragada they need AI that works across the enterprise, not just within customer-facing functions. CIOs are responsible for the overarching technology strategy of the entire enterprise, which extends far beyond <a href=\"https:\/\/www.salesforce.com\/crm\/what-is-crm\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">CRM<\/a>. When it comes to agents making an impact at the broader enterprise-level, only Agentforce offers a complete AI system that connects data, AI, automation, and humans to deploy <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> for concrete business outcomes.&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Addressing compliance concerns:<\/strong> CIOs in regulated industries \u2014 from finance to healthcare and government \u2014 face unique pressures to ensure responsible AI use, Tallapragada said. They use must provide robust assurances and meet the most stringent compliance requirements. The Salesforce Platform addresses these challenges by providing tools for innovation, security, and operational optimization, with Agentforce ensuring secure, scalable AI.&nbsp;<\/li>\n\n\n\n<li><strong>Managing vendor lock-in fears:<\/strong> Tallapragada said CIOs are often wary of becoming overly dependent on a single vendor, fearing vendor lock-in and limitations on their flexibility and choice of technologies. Salesforce\u2019s open and extensible platform allows customers to integrate with their existing data lakes and various <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-are-large-language-models\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">LLMs<\/a>, he said.<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tThe Key to Tapping the $6T Digital Labor Opportunity?\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/unlocking-digital-labor-opportunity\/\" target=\"_blank\">\n\t\t\t\t<span>FIND OUT<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Between the lines:<\/strong><\/p>\n\n\n\n<p>Tallapragada shared that scaling to an enterprise-grade AI platform requires Agentforce, which offers robust development, operation, and governance.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;We allow you to link \u2026 it\u2019s not just integrated but also it&#8217;s open,\u201d he emphasized. \u201cThis ensures you can use existing data and even bring your own <a href=\"https:\/\/www.salesforce.com\/ap\/artificial-intelligence\/ai-models\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI models<\/a>, avoiding vendor lock-in.\u201d<\/li>\n<\/ul>\n\n\n\n<p>Mike Hite, Chief Technology Officer at Saks, agreed, <a href=\"https:\/\/www.youtube.com\/watch?v=_50_qEABcRI\" target=\"_blank\" rel=\"noreferrer noopener\">saying on CIO Corner<\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Being able to leverage something like Agentforce, to really leverage that data and action, that data is what&#8217;s going to be a differentiator for us. It allows us to meet the customer where they want to be.&#8221;<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Being able to leverage something like Agentforce, to really leverage that data and action, that data is what&#8217;s going to be a differentiator for us.<\/p>\n<cite>Mike Hite, Chief Technology Officer at Saks<\/cite><\/blockquote>\n\n\n\n<p>Prakash Kota, CIO at Autodesk, had a similar take.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;We&#8217;re building around Agentforce. We&#8217;re implementing agents inside the company for multiple applications, whether it&#8217;s customer support or customer success,&#8221; Kota <a href=\"https:\/\/www.youtube.com\/watch?v=BgcF2yxj2Jk\" target=\"_blank\" rel=\"noreferrer noopener\">shared on CIO Corner<\/a>. &#8220;And we&#8217;re starting to see how our employees are taking advantage of these capabilities much more effectively.&#8221;<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92828\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/vha-salesforce-agentic-os-saves-staff-hours\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=1024\" class=\"content-card__image\" alt=\"Smiling man in army fatigues discussing care options with woman.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png 1200w, 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/vha-salesforce-agentic-os-saves-staff-hours\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tVHA Deploys Salesforce-Powered Agentic Operating System, Saving Thousands of Staff Hours for Front-Line Veteran Care\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min 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content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/85721\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper\"><strong>Go deeper:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-reshapes-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">how digital labor will reshape the enterprise<\/a><\/li>\n\n\n\n<li>Discover key considerations for <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-considerations-for-governments\/\" target=\"_blank\" rel=\"noreferrer noopener\">integrating AI agents responsibly<\/a><\/li>\n\n\n\n<li>Delve into why <a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-metadata-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">metadata is so critical<\/a> for building an AI agent ecosystem<\/li>\n\n\n\n<li>Find out how <a href=\"https:\/\/www.salesforce.com\/agentforce\/how-it-works\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce works<\/a><\/li>\n\n\n\n<li>Read how <a href=\"https:\/\/www.salesforce.com\/news\/stories\/inventing-future-of-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce is inventing the future of agents<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Reflecting on industry conversations this year, Salesforce President and Chief Engineering &amp; Customer Success Officer Srini Tallapragada shared that CIOs are eager to embrace agentic AI, saying, \u201cEverybody wants to go in on an AI strategy.\u201d In fact, CIOs are bullish on the technology, with 66% reporting confidence that AI will drive ROI. But they [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":85746,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1916],"sf_topic":[20528,1737,2798,1726,19141],"sf_product":[19930,1748],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[18851],"sf_visibility":[],"coauthors":[],"class_list":["post-85721","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-data","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_product-agentforce","sf_product-salesforce-platform","sf_location-global","sf_collection-cio-corner"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce exec on how Agentforce addresses agentic AI pain points - Salesforce<\/title>\n<meta name=\"description\" content=\"Reflecting on industry conversations this year, Salesforce President and Chief Engineering &amp; 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