{"id":86059,"date":"2025-04-09T06:00:00","date_gmt":"2025-04-09T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=86059"},"modified":"2025-04-09T06:13:04","modified_gmt":"2025-04-09T13:13:04","slug":"field-service-agentic-ai-transformation","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/field-service-agentic-ai-transformation\/","title":{"rendered":"Tradespeople, Techs Waste Nearly a Full Day&#8217;s Work Weekly on Paperwork, 81% Think AI Agents Can Help"},"content":{"rendered":"\n<p class=\"has-text-align-center\"> <em>Field Service is ripe for agentic transformation, with 47% of appointments not going according to schedule and 66% of technicians feeling burned out at least monthly<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>In a new Salesforce survey, tradespeople and technicians estimate they waste more than seven hours per week \u2014 nearly a full work day \u2014 on inefficient, unproductive, or low-value tasks, like inputting manual data or summarizing jobs. Based on the <a href=\"https:\/\/www.bls.gov\/news.release\/empsit.t19.htm\" target=\"_blank\" rel=\"noreferrer noopener\">U.S. average hourly wage<\/a> at the time of writing, this translates to a weekly loss of over $260,000 at a company with 1,000 full-time technicians.* In fact, the data show these skilled professionals spend as much time on administrative tasks and information gathering as they do on the highly skilled work they are paid to do.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> \u2014 which can understand and respond to inquiries without human intervention \u2014 have emerged as a potential lifeline. Salesforce\u2019s survey of 350 technicians and tradespeople in the United States also reveals an overwhelming enthusiasm among this workforce for AI agents to ease their burdens and scale their impacts: 81% believe AI agents can help them do their jobs more efficiently.<\/p>\n\n\n\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/ZHF6PyVm7DpxRgNCUGgqcc.jpg\"  data-uuid=\"ZHF6PyVm7DpxRgNCUGgqcc\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<p><strong>Why it matters: <\/strong>The U.S. is in the midst of a <a href=\"https:\/\/www.mckinsey.com\/capabilities\/people-and-organizational-performance\/our-insights\/workers-wanted-how-to-fill-the-skilled-trade-shortage\" target=\"_blank\" rel=\"noreferrer noopener\">prolonged and intensifying<\/a> shortage of skilled tradespeople and technicians, ranging from <a href=\"https:\/\/themanufacturinginstitute.org\/wp-content\/uploads\/2024\/04\/Digital_Skills_Report_April_2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">plumbers and technicians<\/a> to <a href=\"https:\/\/www.healthaffairs.org\/doi\/10.1377\/hlthaff.2022.01351?\" target=\"_blank\" rel=\"noreferrer noopener\">home health aides<\/a> who care for an aging population. To maintain or grow their businesses, field service organizations have to&nbsp; accomplish as much or more with fewer workers. <\/p>\n\n\n\n<p><strong>Salesforce perspective: <\/strong>\u201cTechnicians and other workers in the field are the backbone of our economy. Yet, amid a growing skilled labor shortage, a tightening economy, and rising materials prices, they are being stretched thinner than ever before,\u201d said Taksina Eammano, EVP &amp; General Manager of Field Service at Salesforce. \u201cTo maintain critical infrastructure and the level of service today\u2019s consumers expect, AI is a necessity. Solutions like Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, which provide <a href=\"https:\/\/www.salesforce.com\/agentforce\/autonomous-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">autonomous AI agents<\/a> that can take on mundane and time-consuming tasks like scheduling, will take the busywork off the plates of these critical workers so they can focus on what really matters: keeping our world running.\u201d&nbsp;&nbsp;&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Solutions like Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, which provide <a href=\"https:\/\/www.salesforce.com\/agentforce\/autonomous-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">autonomous AI agents<\/a> that can take on mundane and time-consuming tasks like scheduling, will take the busywork off the plates of these critical workers so they can focus on what really matters: keeping our world running.<\/p>\n<cite>Taksina Eammano, EVP &amp; General Manager of Field Service at Salesforce<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-by-the-numbers-nbsp\"><strong>By the numbers:&nbsp;<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-administrative-work-is-burning-out-technicians\"><strong>Administrative Work Is Burning Out Technicians<\/strong><\/h4>\n\n\n\n<p>Along with information gathering \u2014 like job briefs \u2014 customer documentation, permit filings, and other administrative tasks require 30% of an average technician\u2019s working hours \u2014 slightly more than the 28% they spend actually delivering or performing services. This balance between value-added work and tedious tasks is even worse in sectors like energy and utilities and telecommunications. As such, more than four in five workers (81%) report working overtime on administrative tasks at least monthly, leading 66% to feel burned out as often.&nbsp;<\/p>\n\n\n\n<p>Even more concerning for this critical workforce? Thirty-seven percent go as far as saying that admin tasks keep them from doing their actual jobs.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/TechniciansSpendaWorkDay\/Embed1?:language=en-US&#038;:sid=&#038;:redirect=auth&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>The result is a scarce and stretched workforce that is under increasing pressure. Sixty-six percent of technicians and tradespeople say they experience burnout at least monthly, with those in certain sectors like manufacturing (71%) and the public sector (72%) reporting even higher rates.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/HowOftenTechniciansandTradespeopleAreBurnedOut\/Embed4?:language=en-US&#038;:sid=&#038;:redirect=auth&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-scheduling-is-the-1-efficiency-blocker\"><strong>Scheduling Is the #1 Efficiency Blocker<\/strong><\/h4>\n\n\n\n<p>Scheduling conflicts like changes and cancellations rank as technicians\u2019 top efficiency barrier. In fact, respondents estimate that nearly half (47%) of their appointments don\u2019t go according to schedule. Thirty-eight percent say their schedules are often mishandled due to factors like customer miscommunication, unaccounted parts and inventory, or insufficient appointment length or travel times.<\/p>\n\n\n\n<p>Even when appointments do go as scheduled, making them happen in the first place can be painstaking. In an age when technicians and customers alike are accustomed to instant gratification at the tap of a screen, technicians estimate it takes an average of 17 minutes to make an appointment in the first place, 14 to change it, and 12 minutes to cancel it. Respondents in some industries reported even longer times, including a staggering 20 minutes to make an appointment in telecommunications or 14 minutes to cancel one in energy and utilities.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/HowLongItTakesto___\/Embed2?:language=en-US&#038;:sid=&#038;:redirect=auth&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-ai-agents-and-hands-free-technologies-can-scale-technician-s-impact\"><strong>AI Agents and Hands-Free Technologies Can Scale Technician\u2019s Impact<\/strong><\/h4>\n\n\n\n<p>Technicians were overwhelmingly enthusiastic after seeing a definition of AI agents and use cases.&nbsp;<\/p>\n\n\n\n<p>\u201cAI agents can autonomously schedule service appointments, optimizing scheduling and and intelligently filling gaps, help technicians more efficiently troubleshoot issues onsite to keep their days on track and reduce the number of return visits, draft those time consuming wrap-up reports, and so much more,\u201d said Eammano.&nbsp;<\/p>\n\n\n\n<p>In addition to efficiency gains, 80% believe they\u2019d allow for greater focus on the more fulfilling aspects of their jobs that led them to their professions in the first place. In fact, respondents estimate AI agents could take 35% of their administrative tasks off their plate entirely \u2014 a savings of over two hours per employee, per standard 40-hour work week. Estimates were even higher in consumer business services (39%) \u2013 which includes skilled workers like contractors, plumbers, electricians \u2014 and manufacturing (39%) sectors.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/TechnicianInterestinAIAgentUseCases\/Embed3?:language=en-US&#038;:sid=&#038;:redirect=auth&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>In addition to agents, respondents are bullish on the impact of hands-free technology \u2014 like voice commands \u2014 that can empower them to ask questions and record information while keeping them focused on the task at hand:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>94% of respondents believe hands-free technology would improve their efficiency<\/li>\n\n\n\n<li>94% of respondents believe hands-free technology would improve their safety<\/li>\n\n\n\n<li>93% of respondents believe hands-free technology would improve their quality<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tHow Agentforce Automates Field Service Tasks, Easing Skilled Labor Shortage Strain.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-field-service-deep-dive\/\" target=\"_blank\">\n\t\t\t\t<span>READ THE Q&amp;A<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>The customer view: <\/strong><a href=\"https:\/\/www.salesforce.com\/resources\/customer-stories\/aaa-automation-reduced-response-times\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AAA, The Auto Club<\/a>\u2019s technicians handle 6 million roadside events annually \u2014 more than 11 every minute. The company uses Salesforce\u2019s <a href=\"https:\/\/help.salesforce.com\/s\/articleView?language=en_US&amp;id=service.mfs_einstein_pre_work_brief.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">Pre-Work Brief<\/a>, which uses generative AI to surface the work order, customer, asset information, and more to technicians as they arrive onsite, cutting response time by five minutes, on average \u2014 a savings of 30 million minutes per year. And Axis Water, a water treatment supplier, has reduced go-backs by 20% and helped their technicians get out the door and on the road to customers 35 minutes faster each day by being more prepared and having the right parts. With Agentforce, Axis Water is also now able to take on bigger customers and plans to expand their business by 2.5x over the next five years.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92858\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/ai-foundry-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" 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class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/ai-foundry-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce AI Research Launches AI Foundry to Accelerate System-Level Enterprise AI\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92303\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/state-of-marketing-2026\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/state-of-marketing-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t75% of Marketers Have Adopted AI, Yet Still Use It to Send Generic Campaigns\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/86059\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper\"><strong>Go deeper:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-field-service-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Field Service announcement<\/a><\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/service\/field-service-management\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Field Service<\/a> and read a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-field-service-deep-dive\/\" target=\"_blank\" rel=\"noreferrer noopener\">Q&amp;A that dives into how it works<\/a><\/li>\n\n\n\n<li>Read the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/customer-service-statistics-2024\/\" target=\"_blank\" rel=\"noreferrer noopener\">State of Service report<\/a><strong> <\/strong>for more insights on the trends transforming customer service<\/li>\n\n\n\n<li>Check out the <a href=\"https:\/\/www.linkedin.com\/events\/aiagentsandthefutureoffieldserv7287922073920770048\/theater\/\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn Live with Taksina Eammano<\/a> on AI agents and the future of field service<\/li>\n\n\n\n<li>Watch these webinars with <a href=\"https:\/\/servicecouncil.com\/event\/bridging-digital-labor-and-human-potential-to-revolutionize-field-service-delivery\/\" target=\"_blank\" rel=\"noreferrer noopener\">AAA<\/a> and <a href=\"https:\/\/www.salesforce.com\/eu\/form\/events\/webinars\/form-rss\/4741415\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Guidion<\/a> and see how they are using Agentforce for Field Service to streamline their operations<\/li>\n\n\n\n<li>Hear how <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/world_tour\/series\/best_of_agentforce_world_tour_washington_dc_2025\/episode\/episode-s1e27\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">CPI Security<\/a> is making their technicians more efficient with Agentforce<\/li>\n<\/ul>\n\n\n\n<p><strong>Methodology: <\/strong>Data was sourced from a double-anonymous survey of full-time tradespeople and technicians in the U.S. Respondents included those in roles such as equipment installation, maintenance, and repair; trade work; public works; on-site medical care, and building inspection. Research was conducted from February 22 through March 6, 2025.<\/p>\n\n\n\n<p>*Source: Bureau of Labor Statistics, U.S. Department of Labor, Average hourly and weekly earnings of all employees on private nonfarm payrolls by industry sector, seasonally adjusted, at <a href=\"https:\/\/www.bls.gov\/news.release\/empsit.t19.htm\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.bls.gov\/news.release\/empsit.t19.htm<\/a> [visited March 27, 2025].<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Field Service is ripe for agentic transformation, with 47% of appointments not going according to schedule and 66% of technicians feeling burned out at least monthly In a new Salesforce survey, tradespeople and technicians estimate they waste more than seven hours per week \u2014 nearly a full work day \u2014 on inefficient, unproductive, or low-value [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":86069,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1916],"sf_topic":[20528,1737,1757,1726,19141],"sf_product":[19930],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-86059","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-customer-service-and-support","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_product-agentforce","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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