{"id":86110,"date":"2025-04-09T06:00:00","date_gmt":"2025-04-09T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=86110"},"modified":"2025-04-08T17:44:52","modified_gmt":"2025-04-09T00:44:52","slug":"agentforce-for-field-service-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-field-service-announcement\/","title":{"rendered":"Salesforce Brings Agentic AI to the Field Service Sector to Tackle Scheduling, Reporting, and On-the-Job Troubleshooting"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Agentforce for Field Service automates scheduling, paperwork, and reporting \u2014 freeing skilled workers to focus on repairs, troubleshooting, and building customer relationships<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>With pre-built topics and actions, plus unified data from internal and external enterprise sources, Agentforce operates autonomously in any field service workflow to provide workers and customers with intelligent, data-grounded responses<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>Businesses like AAA, CPI Security, and Axis Water use Agentforce for Field Service to boost productivity, onboard technicians faster, serve customers more efficiently, and grow their businesses<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><a href=\"https:\/\/www.mckinsey.com\/capabilities\/people-and-organizational-performance\/our-insights\/tradespeople-wanted-the-need-for-critical-trade-skills-in-the-us\" target=\"_blank\" rel=\"noreferrer noopener\">Surging demand<\/a> is pushing field service teams to the limit. Inefficient scheduling is the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/field-service-agentic-ai-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">#1 time drain<\/a> on field service teams, and skilled tradespeople and technicians waste nearly <a href=\"https:\/\/www.salesforce.com\/news\/stories\/field-service-agentic-ai-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">an entire workday<\/a> a week on administrative work \u2014 time that should go toward hands-on repairs and customer service. Meanwhile, <a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/field-service-guide-2024\/?d=pb\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">experienced workers are retiring faster than new talent is entering the field<\/a>, creating a growing gap in service coverage.<\/p>\n\n\n\n<p>That\u2019s why Salesforce is launching <a href=\"https:\/\/www.salesforce.com\/service\/field-service-management\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Field Service<\/a> \u2014 the digital labor platform built for field service that augments dispatchers and technicians with trusted <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> to eliminate scheduling bottlenecks and tackle routine, time-consuming tasks.\u00a0<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> integrates seamlessly into existing data systems and user interfaces, autonomously scheduling appointments, assisting with filling schedule gaps, troubleshooting in real time, and summarizing job reports \u2014 so teams can complete jobs faster, reduce truck-rolls, and serve more customers better than before. And with audio playback and natural language voice commands, field technicians can conveniently interact with Agentforce and consume information while on the move \u2014 boosting productivity, safety, and response times.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--mountain\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tTradespeople and Technicians Are Wasting Nearly A Full Day\u2019s Work Every Week on Paperwork.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/field-service-agentic-ai-transformation\/\" target=\"_blank\">\n\t\t\t\t<span>READ THE RESEARCH<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-mountain\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png\"\n\t\talt=\"Illustration of mountain\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-it-works-nbsp\"><strong>How it Works:&nbsp;<\/strong><\/h2>\n\n\n\n<p>Agentforce for Field Service helps companies with in-the-field workers quickly and securely deploy AI agents that can execute tasks proactively or in the flow of work. This <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a> technology uses pre-built topics and actions and is underpinned by <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, Salesforce\u2019s hyperscale data engine that unifies structured and <a href=\"https:\/\/www.salesforce.com\/data\/what-is-unstructured-data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">unstructured data<\/a> \u2014 such as a customer\u2019s service history, external product catalogs, or connected asset insights \u2014 to ground Agentforce\u2019s responses in accurate and timely information. The <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-a-reasoning-engine\/atlas\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Atlas Reasoning Engine<\/a>, the \u201cbrain\u201d behind Agentforce that mimics or even surpasses human thinking, then converts this raw data and metadata into intelligent actions.&nbsp;<\/p>\n\n\n\n<p><strong>Customer perspective:<\/strong> \u201cAt AAA, seconds matter when it comes to roadside service delivery. Agentforce automates appointment scheduling for our members who are safe and at home, allowing us to respond faster to members who are stranded on the road. With Agentforce for Field Service we have reduced our response time by five minutes on average \u2014 which equates to saving 20,833 days a year. In addition, we&#8217;ve seen a 30% reduction in our overall attrition and turnover because of improved employee morale.\u201d \u2014 Scott VerBracken, Vice President of Automotive Services at AAA \u2013 the Auto Club Group&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/oYnDr1M8Fs5MGDET8mhLwP.jpg\"  data-uuid=\"oYnDr1M8Fs5MGDET8mhLwP\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n<\/div><\/div>\n\n\n\n<p><strong>What it is: <\/strong>Agentforce for Field Service enables businesses across any industry, and works with Salesforce\u2019s industry clouds such as <a href=\"https:\/\/www.salesforce.com\/manufacturing\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Manufacturing Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/energy-utilities\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Energy &amp; Utilities Cloud<\/a> or <a href=\"https:\/\/www.salesforce.com\/communications\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Communications Cloud<\/a>, to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Schedule appointments:<\/strong> Onsite service appointments take an average of <a href=\"https:\/\/www.salesforce.com\/news\/stories\/field-service-agentic-ai-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">17 minutes<\/a> to schedule, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/field-service-agentic-ai-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">15 minutes<\/a> to change, and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/field-service-agentic-ai-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">12 minutes<\/a> to cancel. Now, customers can engage Agentforce on-demand 24\/7, in natural language via web or messaging channels to schedule, reschedule, or cancel service appointments in less than five minutes. Agentforce will understand the job type from the context of the conversation and create a Work Order and corresponding Service Appointment. The AI agent will then query possible technicians based on location and skills required, take into account any constraints communicated by the customer in real time, and offer the best available time slots. It can then add the service appointment to the schedule and finalize the booking \u2014 all without human involvement.\u00a0<\/li>\n\n\n\n<li><strong>Resolve schedule gaps:<\/strong> When gaps appear in the schedule due to cancellations, no-shows, or early job completions, Agentforce can now help dispatchers adjust with speed and precision. Leveraging the <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=service.pfs_customization.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Field Service optimization engine<\/a>, Agentforce considers key data points \u2014 such as job duration, available parts, and traffic data \u2014 \u200cto identify the best possible appointments that deliver on key business objectives, such as meeting SLAs or avoiding overtime. The dispatcher can then choose from these options and quickly update the schedule to keep operations running smoothly.<\/li>\n\n\n\n<li><strong>Listen and work on the go:<\/strong> With Pre-Work Brief playback, a technician can listen to an Agentforce-generated summary of the work order, enabling them to arrive at a job site fully informed. Additionally, iPhone users can talk to Agentforce through a Siri shortcut, which will open the AI agent in the Field Service mobile app and initiate any request it\u2019s been set up to do, such as surface information, draft a post-work summary, or schedule a follow-up appointment.&nbsp;<\/li>\n\n\n\n<li><strong>Troubleshoot issues onsite:<\/strong> When a technician asks Agentforce for troubleshooting help in the Field Service app, the agent will query relevant structured data such as product manuals, similar repairs, and sensor data, and unstructured data, such as previous chats and emails, to formulate a response. But instead of returning a long summary of steps that are hard to follow, Agentforce will guide the technician through each step in a back-and-forth dialogue and can adjust its responses by understanding the context of the conversation or analyzing photos, improving first-time-fix rates.&nbsp;<\/li>\n\n\n\n<li><strong>Wrap-up jobs:<\/strong> At the end of each service appointment, Agentforce can assist with drafting a comprehensive Post-Work Summary report by pulling in data collected by the technician throughout the job. Once drafted, the technician can use natural language to instruct Agentforce to refine the summary by adding additional information or changing what was summarized. Agentforce can understand the meaning behind the request and rewrite the summary, making changes based on the user&#8217;s input but leaving the rest of the summary unchanged.<\/li>\n<\/ul>\n\n\n\n<p><strong>In the field:<\/strong> With Agentforce for Field Service, businesses across critical sectors like manufacturing, energy and utilities, consumer home services, and technologies can better support their in-the-field workers and customers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>An HVAC manufacturer<\/strong> can now autonomously manage preventative maintenance visits. When an AC or heating unit hits a usage or performance threshold, Agentforce for Field Service can automatically notify the customer via SMS and offer a service appointment, and work with them using natural human language to find the best day and time for the repair.<\/li>\n\n\n\n<li><strong>A hardware company <\/strong>managing thousands of installation and repair appointments can use Agentforce for Field Service to intelligently resolve schedule gaps due to last-minute cancellations. Dispatchers can engage with Agentforce directly from their dispatch console to fill technician\u2019s schedules with appointments that are optimized for location, time, and skill.<\/li>\n\n\n\n<li><strong>A communications service provider<\/strong> (CSP) technician can use Agentforce for Field Service to troubleshoot a network issue onsite. Agentforce can adjust its guidance based on what the technician has already tried, analyze photos provided by the technician to determine if something was incorrectly installed, and walk them through how to fix the issue.<\/li>\n\n\n\n<li><strong>A roadside assistance company<\/strong> technician can use Agentforce for Field Service to get up to speed on their way to help a customer who has broken down on the side of the road. Agentforce can share what service is likely needed, provide a vehicle description, and alert the technician to potential hazards while en route. Once onsite, they can use voice commands to get troubleshooting support from Agentforce.<\/li>\n\n\n\n<li><strong>A power utility\u2019s lineworkers <\/strong>can wrap up jobs more efficiently by tasking Agentforce for Field Service with generating summaries of their work orders based on the forms completed by the technician and the troubleshooting steps taken onsite. The lineworker can then give Agentforce feedback to refine the summary and save it to the corresponding work order.&nbsp;<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tHow Agentforce Automates Field Service Tasks, Easing Skilled Labor Shortage Strain.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-field-service-deep-dive\/\" target=\"_blank\">\n\t\t\t\t<span>GO DEEPER<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Salesforce perspective:<\/strong> \u201cAgentforce for Field Service redefines how work gets done in critical industries like manufacturing, telecommunications, utilities, and consumer home services. Powered by data and intelligence, this is a massive leap in AI innovation that tackles the inefficiencies that plague field workers today, solving the pain of back-and-forth scheduling while giving field reps the power to make context-aware decisions and handle real-world nuances more effectively. This is just the beginning of a labor revolution where digital and skilled workers together will enable better, faster service, increased customer satisfaction, and accelerated growth across the field service sector.\u201d \u2014 Taksina Eammano, EVP &amp; GM of Field Service, Salesforce<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Agentforce has streamlined our scheduling, improved customer satisfaction, and allowed our team to focus on delivering exceptional service.<\/p>\n<cite>John Shocknesse, VP, Customer Operations, CPI Security<\/cite><\/blockquote>\n\n\n\n<p><strong>Customer perspective<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cAgentforce has given us the ability to open up more job opportunities to people who normally would not have qualified. Using Agentforce, we are able to take these new hires and reduce their training time from two months to about three weeks. Additionally, we\u2019re reducing truck rolls by 20% and helping our technicians get out the door and start work 35 minutes faster each day by being more prepared and having the right parts. This transformative technology is enabling us to take on larger customers and we plan to expand our business by 2.5x within the next five years.\u201d \u2014 AJ Bagwell, Chief Technology Office, Axis Water Technologies<\/li>\n\n\n\n<li>\u201cUsing Agentforce for Field Service to optimize gaps in our workers&#8217; schedules, we have narrowed the traditional four-hour appointment window to a more precise timeframe. With far fewer \u2018Where is my technician?\u2019 inquiries from customers, we&#8217;ve seen a 30% reduction in calls for that call type and a 2.5% decrease in overall call volume. Agentforce has streamlined our scheduling, improved customer satisfaction, and allowed our team to focus on delivering exceptional service.&#8221; \u2014 John Shocknesse, VP, Customer Operations, CPI Security<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-about-salesforce-field-service-nbsp\"><strong>About Salesforce Field Service&nbsp;<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/service\/field-service-management\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Field Service<\/a>, part of the <a href=\"https:\/\/www.salesforce.com\/service\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a> suite of solutions, helps customers intelligently schedule appointments, optimize technician routes, and provide proactive service with connected asset monitoring so companies can deliver trusted, connected, and efficient on-site service. With real-time data, automation tools, and AI-driven insights for in-the-field workers, dispatchers, and service managers, Salesforce Field Service helps businesses across industries\u200c \u2014 \u200cfrom utilities and manufacturing to healthcare and retail\u200c \u2014&nbsp; streamline operations for faster resolution times, reduced operation costs, and improved customer satisfaction.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-availability\"><strong>Availability<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Scheduling appointments will be generally available in May 2025.<\/li>\n\n\n\n<li>Troubleshooting issues onsite will be generally available in June 2025.<\/li>\n\n\n\n<li>Resolving schedule gaps, job wrap-up, and listening on the go are generally available today as part of Einstein for Field Service.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92828\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/vha-salesforce-agentic-os-saves-staff-hours\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=1024\" class=\"content-card__image\" alt=\"Smiling man in army 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/vha-salesforce-agentic-os-saves-staff-hours\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tVHA Deploys Salesforce-Powered Agentic Operating System, Saving Thousands of Staff Hours for Front-Line Veteran Care\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/86110\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>See what field service workers report as <a href=\"https:\/\/www.salesforce.com\/news\/stories\/field-service-agentic-ai-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">their biggest challenges<\/a> and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-field-service-deep-dive\/\" target=\"_blank\" rel=\"noreferrer noopener\">how AI agents can help<\/a>&nbsp;<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/service\/field-service-management\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Field Service<\/a> and watch <a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/agentforce-for-field-service-demo\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">this demo<\/a>&nbsp;<\/li>\n\n\n\n<li>Watch the webinars with <a href=\"https:\/\/servicecouncil.com\/event\/bridging-digital-labor-and-human-potential-to-revolutionize-field-service-delivery\/\" target=\"_blank\" rel=\"noreferrer noopener\">AAA<\/a> and <a href=\"https:\/\/www.salesforce.com\/eu\/form\/events\/webinars\/form-rss\/4741415\" target=\"_blank\" rel=\"noreferrer noopener\">Guidion<\/a> and see how they are using Agentforce for Field Service to streamline their operations<\/li>\n\n\n\n<li>Hear how <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/world_tour\/series\/best_of_agentforce_world_tour_washington_dc_2025\/episode\/episode-s1e27\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">CPI Security<\/a> is optimizing scheduling and making their technicians more efficient with Agentforce for Field Service<\/li>\n\n\n\n<li>Check out the <a href=\"https:\/\/www.linkedin.com\/events\/aiagentsandthefutureoffieldserv7287922073920770048\/theater\/\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn Live with Taksina Eammano<\/a> on AI agents and the future of field service<\/li>\n\n\n\n<li>Discover the <a href=\"https:\/\/www.salesforce.com\/blog\/agent-first-field-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">5 Signs You Need Agent-First Field Service<\/a><\/li>\n\n\n\n<li>Read this Wall Street Journal Q&amp;A with Taksina Eammano on <a href=\"https:\/\/partners.wsj.com\/salesforce\/reinventing-service\/solving-field-service-challenges-with-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Solving Field Service Challenges with AI<\/a><\/li>\n<\/ul>\n\n\n\n<p><em>This article may include references to services or features that are still in development and are unreleased. Customers should make their purchase decision based on fully released and available features.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agentforce for Field Service automates scheduling, paperwork, and reporting \u2014 freeing skilled workers to focus on repairs, troubleshooting, and building customer relationships With pre-built topics and actions, plus unified data from internal and external enterprise sources, Agentforce operates autonomously in any field service workflow to provide workers and customers with intelligent, data-grounded responses Businesses like [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":86114,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1916],"sf_topic":[20528,1737,1757,1726],"sf_product":[19930,1772],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-86110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-customer-service-and-support","sf_topic-digital-transformation","sf_product-agentforce","sf_product-agentforce-service","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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