{"id":86169,"date":"2025-04-11T08:00:00","date_gmt":"2025-04-11T15:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=86169"},"modified":"2026-04-09T17:13:32","modified_gmt":"2026-04-10T00:13:32","slug":"ai-at-work-guilt","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/","title":{"rendered":"The AI Paradox: Untangling Employee Hesitation to Unleash Agentic AI"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/b5hteq3t91n6TapqcSAa2n.jpg\"  data-uuid=\"b5hteq3t91n6TapqcSAa2n\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Artificial intelligence<\/a> (AI) and <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a>, systems that can perform tasks autonomously, are rapidly becoming a vital part of the modern worker\u2019s toolkit. Yet research suggests that many workers worry or even feel guilty about using AI. A recent Slack survey of 17,000 desk workers found that although the vast majority (76%) say they want to become an AI expert, <a href=\"https:\/\/slack.com\/intl\/en-gb\/blog\/news\/the-fall-2024-workforce-index-shows-ai-hype-is-cooling\" target=\"_blank\" rel=\"noreferrer noopener\">nearly half (48%) say<\/a> they would feel uncomfortable admitting to their boss that they use it for common workplace tasks. <\/p>\n\n\n\n<p>Workers\u2019 main fears, according to the survey, are that they would be seen as \u201ccheating,\u201d \u201clazy,\u201d or \u201cless competent\u201d if they admitted to their boss that they use AI at work. With 99% of executives planning AI investments in the coming year, how can companies foster an environment where employees are empowered and encouraged to use AI for efficiency, productivity, and other gains?<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-vacuum-of-uncertainty\"><strong>The \u2018vacuum of uncertainty\u2019<\/strong><\/h2>\n\n\n\n<p>To address these fears, it&#8217;s important to acknowledge the rise of <a href=\"https:\/\/www.salesforce.com\/agentforce\/digital-labor\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">digital labor<\/a>\u200c \u2014 a term for the AI agents that work 24\/7 to autonomously complete tasks \u2014 and its impact on the workforce. \u201cDigital labor is fundamentally reshaping how businesses operate, and all of our jobs are changing,\u201d said Lori Castillo Martinez, Executive Vice President of Talent Growth &amp; Development at Salesforce. \u201cI think it&#8217;s no surprise that people are feeling some of that uncertainty, whether it&#8217;s feeling like it&#8217;s cheating or feeling like they&#8217;re unsure of the accuracy [of AI tools], as all of it is new and different,\u201d she added.<\/p>\n\n\n\n<p>AI expert and journalist Chris Stokel-Walker, a lecturer and author of the book <em>How AI Ate The World<\/em>, observed there is \u201ca vacuum of uncertainty\u201d when it comes to the rules around AI and work. \u201cThere is a lack of a moral code that has been settled upon by society about whether or not we should use these things,\u201d he explained, attributing this to a \u201cdeficit of understanding of AI by businesses and organizations.\u201d<\/p>\n\n\n\n<p>For many companies, he said, there is a lack of certainty, which leads to confusion. \u201cThere\u2019s an awful lot of cloak and dagger stuff where there\u2019s a lot of undisclosed use of AI, because people are worried that if a boss finds out, they will become a kind of pariah,\u201d he suggested.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-a-culture-of-transparency-training-and-trust\"><strong>Building a culture of transparency, training, and trust<\/strong><\/h2>\n\n\n\n<p>Martinez believes fixing this is the first place managers should start. To help workers feel comfortable using AI, she advised creating an open and transparent culture where workers can learn through experimentation. She cited Salesforce\u2019s quarterly \u201cAgentforce Learning Days,\u201d which are open and judgment-free days where workers can test out new AI tools with colleagues. The company holds one of these days every quarter, which also eliminates another common worry among workers: that they don\u2019t have enough time to learn how to safely and effectively use AI.<\/p>\n\n\n\n<p>Lucas Puente, Vice President of Product Research &amp; Insights at Salesforce, whose team oversaw the Slack survey, agreed with Martinez. Effective use of AI tools and agents in the workplace, he argued, means bringing \u201cAI out into the open and being really clear on how I, as a leader, am using AI, and how I encourage other people to do so as well.\u201d&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Effective use of AI tools and agents in the workplace means bringing AI out into the open and being really clear on how I, as a leader, am using AI, and how I encourage other people to do so as well.<\/p>\n<cite>Lucas Puente, Vice President of Product Research &amp; Insights at Salesforce<\/cite><\/blockquote>\n\n\n\n<p>\u201cWe see in the data a really clear correlation between employees who feel trusted and employees who use AI,\u201d Puente stated. \u201cAs a manager, I&#8217;m not going to feel like those on my team are &#8216;cheating&#8217; if they\u2019re using AI to help with specific types of tasks which have been agreed upon,\u201d he said.<\/p>\n\n\n\n<p>Puente revealed that he\u2019s saved lots of time by using agents to help him categorize different responses in surveys, and to help him find verbatim examples later. These steps mean \u201cI don\u2019t really feel like they\u2019re cheating in any way, and I\u2019m very clear to my team and my own manager that this is how we\u2019re using AI. It\u2019s not like some kind of dirty secret,\u201d he added, emphasizing the need to \u201cestablish a level of comfort so people don&#8217;t feel this sense of guilt.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-being-open-with-tasks-given-to-ai-tools\"><strong>Being open with tasks given to AI tools<\/strong><\/h2>\n\n\n\n<p>Martinez stressed the importance of being very specific about which tasks are assigned to AI agents, and like Puente, to be open about their use. In her role helping Salesforce\u2019s 70,000 employees shape their careers and build their skills, she&#8217;s embraced AI tools to streamline various tasks, but only for specific and peripheral tasks. \u201cThe reality is that these tools are most effective when used in conjunction with human skills and judgment,\u201d she noted.&nbsp;<\/p>\n\n\n\n<p>In her case, she uses <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> to save time collecting evidence for her team\u2019s year-end performance reviews and to help her with her \u201cV2MOM\u201d process, a strategic planning and goal-setting framework <a href=\"https:\/\/www.salesforce.com\/blog\/how-to-create-alignment-within-your-company\/\" target=\"_blank\" rel=\"noreferrer noopener\">developed by Salesforce CEO Marc Benioff<\/a>. \u201cNobody\u2019s performance ratings are going to come straight from AI, or from an agent,\u201d Martinez explained, because those reviews rely on \u201cmultiple sources and experiences.\u201d However, with Agentforce she can make more informed decisions more quickly, by tapping into the right context and data.<\/p>\n\n\n\n<p>For example, when drafting her V2MOM, Agentforce automatically searched other leaders\u2019 V2MOMs to identify common workstreams and areas to partner\u200c with. Last year, this process was a lot more manual and included Lori individually searching and reading through hundreds of V2MOMs.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Digging in further, Puente explained, \u201cI think the question is not, \u2018should you use AI yes or no, in a binary way,\u2019 but being really nuanced about what are the specific jobs to be done, what are the specific use cases that you can leverage AI to become more productive?\u201d<\/p>\n\n\n\n<p>He likened giving a task to AI that it won\u2019t do very well to an inexperienced human worker. \u201cWe\u2019re not delegating the full [survey] analysis to AI. It\u2019s just not that good at that yet. But it is really good at certain things, and [some] really narrow use cases, for example brainstorming survey questions or analyzing open-ended survey responses\u201d he said. \u201cJust like every human is going to have their own advantages or weaknesses,\u201d Puente continued, adding, \u201cYou need to set up AI for success, the same way you think about setting humans up for success.\u201d<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--green-cliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tBuilding the AI Powered Workforce. \t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Go inside Salesforce\u2019s strategy for agentic AI adoption.<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/preparing-for-digital-labor-at-work\/\" target=\"_blank\">\n\t\t\t\t<span>READ THE STORY<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-green-cliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png\"\n\t\talt=\"Illustration of green-cliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-prescriptive-when-necessary\"><strong>Prescriptive when necessary<\/strong><\/h2>\n\n\n\n<p>LLMs like ChatGPT \u2014 <a href=\"https:\/\/www.aa.com.tr\/en\/science-technology\/openai-s-chatgpt-boasts-highest-visits-among-world-s-most-popular-ai-tools\/3363105#\" target=\"_blank\" rel=\"noreferrer noopener\">one of the most-used AI chatbot tools<\/a> \u2014 provide direct answers, summaries, suggestions, and explanations in a conversational format more powerful than Google Search. However, LLMs are trained on a vast dataset of mostly publicly available content, which limits their utility for a business context.\u00a0<\/p>\n\n\n\n<p>Additionally, ChatGPT uses the text inputted by users to train its models. To ensure proprietary data doesn&#8217;t leak into these models and get used for training purposes, users often have to opt out in the app\u2019s settings \u2014 and need to be aware of when it&#8217;s inappropriate to enter sensitive text into an unsecured LLM.<\/p>\n\n\n\n<p>This common paradigm is why Puente believes that having clear, strict rules about certain kinds of AI usage is essential. \u201cManagers and company leaders need to be really prescriptive about the types of things that you should be using AI for, and maybe where we don&#8217;t feel as comfortable yet,\u201d he cautioned, citing privacy and the use of sensitive data where using certain AI tools may be unacceptable, whatever the context.&nbsp;<\/p>\n\n\n\n<p>With that level of risk, mistrust of AI is understandable from employees, according to Raju Malhotra, Chief Product and Technology Officer at Certinia, a long-time Salesforce partner. \u201cI think no one should be surprised that there is a level of distrust for such a groundbreaking new technology,\u201d Malhotra noted.&nbsp;<\/p>\n\n\n\n<p>In addressing this mistrust, Malhotra stressed the need for transparency and robust safeguards: \u201cThis is very emblematic of a ton of new technologies that have come in the past. But I do think it is really a clarion call for all the technology providers, including Salesforce, including Certinia, to really take that potential risk very seriously and make sure that the <a href=\"https:\/\/www.salesforce.com\/platform\/data-privacy-compliance\/what-is-data-privacy\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">data privacy<\/a>, data trust, and the communication of how that data is actually going to be used is very clear.\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>This is very emblematic of a ton of new technologies that have come in the past. But I do think it is really a clarion call for all the technology providers, including Salesforce, including Certinia, to really take that potential risk very seriously and make sure that the <a href=\"https:\/\/www.salesforce.com\/platform\/data-privacy-compliance\/what-is-data-privacy\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">data privacy<\/a>, data trust, and the communication of how that data is actually going to be used is very clear.<\/p>\n<cite>Raju Malhotra, Chief Product and Technology Officer at Certinia<\/cite><\/blockquote>\n\n\n\n<p>Salesforce was early to <a href=\"https:\/\/www.salesforce.com\/blog\/meet-salesforces-trusted-ai-principles\/\" target=\"_blank\" rel=\"noreferrer noopener\">publish clear principles for the ethical and responsible use of AI<\/a>, and its \u201cAcceptable Use Policy\u201d sets out clear guardrails for workers, which say that it\u2019s not right to use AI for high-risk use cases without a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-acceptable-use-policy\/\" target=\"_blank\" rel=\"noreferrer noopener\">human making the final decision<\/a>. And Agentforce, the company\u2019s own digital labor platform, incorporates the <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/trusted-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein Trust Layer<\/a>, which enhances accuracy by grounding AI responses in CRM data and mitigates harmful outputs with toxicity detection, so workers don\u2019t have to guess \u2014 instead, they have guardrails built into the tools they\u2019re using.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tHow Is Agentic AI Impacting Critical Thinking?\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-critical-thinking-impact\/\" target=\"_blank\">\n\t\t\t\t<span>Find out <\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-humans-with-ai-driving-success-together\"><strong>Humans with AI driving success together<\/strong><\/h2>\n\n\n\n<p>For many workplaces, the binary question of whether or not to use AI has been answered. \u201cWe are on a one-way street \u2026 we&#8217;re not going to ever go back to having less AI,\u201d Puente remarked.&nbsp;<\/p>\n\n\n\n<p>As is the anxiety-ridden question of whether or not AI will replace human workers. \u201cI think sometimes the fear is that people are like, \u2018is AI going to replace human workers?\u2019 But I really think about it more as augmenting roles,\u201d said Martinez. \u201cAgentic [AI] isn\u2019t about replacing people, it\u2019s really about redefining how humans and AI collaborate together.\u201d&nbsp;<\/p>\n\n\n\n<p>That means the pressing issue for businesses is not whether or not to start using AI, but about encouraging workers and managers to use them to multiply their impact. As we\u2019ve seen, getting AI right means ensuring that workers have specific guidance and training from their employers about the appropriate use of AI tools. Only then will those worker concerns about cheating, laziness, or competence fully evaporate.<\/p>\n\n\n\n<p>\u201cYou wouldn&#8217;t think of somebody as cheating if they use spell-check or somebody being lazy if they use Google Maps to find the store they&#8217;re looking for or something like that, right?\u201d Puente concluded. \u201cThose are technologies that are ingrained into our way of life and our way of working. AI is getting there, but it&#8217;s not quite there yet.\u201d<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93276\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/04\/22\/salesforce-google-cloud-launch-new-integrations-deep-context\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams-1.png?w=1024\" class=\"content-card__image\" alt=\"Salesforce and Google Cloud Launch New Integrations\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/04\/22\/salesforce-google-cloud-launch-new-integrations-deep-context\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce and Google Cloud Enable AI Agents to Act Across Both Platforms with Deep Context and End-to-End Workflows\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93261\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/04\/20\/chiesi-group-agentforce-life-sciences-transforms-customer-engagement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=1024\" class=\"content-card__image\" alt=\"Chiesi Group selects Salesforce Agentforce Life Sciences.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Chiesi-Tile.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/04\/20\/chiesi-group-agentforce-life-sciences-transforms-customer-engagement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tChiesi Group Selects Salesforce Agentforce Life Sciences to Transform Customer Engagement\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/86169\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper-nbsp\"><strong>Go deeper:&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dive into more research about the future of work from <a href=\"https:\/\/slack.com\/resources\/collections\/workforce-lab\" target=\"_blank\" rel=\"noreferrer noopener\">Slack Workforce Labs<\/a>&nbsp;<\/li>\n\n\n\n<li>Learn how to <a href=\"https:\/\/www.salesforce.com\/news\/stories\/preparing-for-digital-labor-at-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">prepare your organization for agentic AI<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence (AI) and AI agents, systems that can perform tasks autonomously, are rapidly becoming a vital part of the modern worker\u2019s toolkit. Yet research suggests that many workers worry or even feel guilty about using AI. A recent Slack survey of 17,000 desk workers found that although the vast majority (76%) say they want [&hellip;]<\/p>\n","protected":false},"author":176,"featured_media":86171,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1730],"sf_theme":[1916],"sf_topic":[20528,1737,1726,19141,1732],"sf_product":[19930],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[21163],"class_list":["post-86169","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-feature-stories","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_topic-future-of-work","sf_product-agentforce","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce execs on guilt over AI use at work - Salesforce<\/title>\n<meta name=\"description\" content=\"https:\/\/play.vidyard.com\/b5hteq3t91n6TapqcSAa2n Artificial intelligence (AI) and AI agents, systems that can perform tasks autonomously, are rapidly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The AI Paradox: Untangling Employee Hesitation to Unleash Agentic AI\" \/>\n<meta property=\"og:description\" content=\"https:\/\/play.vidyard.com\/b5hteq3t91n6TapqcSAa2n Artificial intelligence (AI) and AI agents, systems that can perform tasks autonomously, are rapidly\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-11T15:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-10T00:13:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/The-AI-Paradox_-Untangling-Employee-Hesitation-to-Unleash-Agentic-AI-Impact.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Conrad Quilty-Harper, Contributing Author\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Conrad Quilty-Harper, Contributing Author\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/person\/image\/5ce6f06a9422418d7bf9275428a7f639\"}],\"headline\":\"The AI Paradox: Untangling Employee Hesitation to Unleash Agentic AI\",\"datePublished\":\"2025-04-11T15:00:00+00:00\",\"dateModified\":\"2026-04-10T00:13:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/\"},\"wordCount\":1870,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/The-AI-Paradox_-Untangling-Employee-Hesitation-to-Unleash-Agentic-AI-Impact.png\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/\",\"name\":\"Salesforce execs on guilt over AI use at work - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/The-AI-Paradox_-Untangling-Employee-Hesitation-to-Unleash-Agentic-AI-Impact.png\",\"datePublished\":\"2025-04-11T15:00:00+00:00\",\"dateModified\":\"2026-04-10T00:13:32+00:00\",\"description\":\"https:\/\/play.vidyard.com\/b5hteq3t91n6TapqcSAa2n Artificial intelligence (AI) and AI agents, systems that can perform tasks autonomously, are rapidly\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/The-AI-Paradox_-Untangling-Employee-Hesitation-to-Unleash-Agentic-AI-Impact.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/The-AI-Paradox_-Untangling-Employee-Hesitation-to-Unleash-Agentic-AI-Impact.png\",\"width\":1200,\"height\":675,\"caption\":\"Should you feel guilty about using AI at work?\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"name\":\"Salesforce\",\"description\":\"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"width\":1200,\"height\":630,\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/salesforce\/\",\"https:\/\/x.com\/salesforcenews\",\"https:\/\/www.linkedin.com\/company\/salesforce\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/person\/image\/5ce6f06a9422418d7bf9275428a7f639\",\"name\":\"Conrad Quilty-Harper, Contributing Author\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g23494c9101089ad44ae88ce9d2f56aac\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"caption\":\"Conrad Quilty-Harper, Contributing Author\"},\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/author\/conrad-quilty-harper-contributing-author\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Salesforce execs on guilt over AI use at work - Salesforce","description":"https:\/\/play.vidyard.com\/b5hteq3t91n6TapqcSAa2n Artificial intelligence (AI) and AI agents, systems that can perform tasks autonomously, are rapidly","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/","og_locale":"en_US","og_type":"article","og_title":"The AI Paradox: Untangling Employee Hesitation to Unleash Agentic AI","og_description":"https:\/\/play.vidyard.com\/b5hteq3t91n6TapqcSAa2n Artificial intelligence (AI) and AI agents, systems that can perform tasks autonomously, are rapidly","og_url":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/salesforce\/","article_published_time":"2025-04-11T15:00:00+00:00","article_modified_time":"2026-04-10T00:13:32+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/The-AI-Paradox_-Untangling-Employee-Hesitation-to-Unleash-Agentic-AI-Impact.png","type":"image\/png"}],"author":"Conrad Quilty-Harper, Contributing Author","twitter_card":"summary_large_image","twitter_creator":"@salesforcenews","twitter_site":"@salesforcenews","twitter_misc":{"Written by":"Conrad Quilty-Harper, Contributing Author","Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/person\/image\/5ce6f06a9422418d7bf9275428a7f639"}],"headline":"The AI Paradox: Untangling Employee Hesitation to Unleash Agentic AI","datePublished":"2025-04-11T15:00:00+00:00","dateModified":"2026-04-10T00:13:32+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/"},"wordCount":1870,"publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/The-AI-Paradox_-Untangling-Employee-Hesitation-to-Unleash-Agentic-AI-Impact.png","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/","url":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/","name":"Salesforce execs on guilt over AI use at work - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/The-AI-Paradox_-Untangling-Employee-Hesitation-to-Unleash-Agentic-AI-Impact.png","datePublished":"2025-04-11T15:00:00+00:00","dateModified":"2026-04-10T00:13:32+00:00","description":"https:\/\/play.vidyard.com\/b5hteq3t91n6TapqcSAa2n Artificial intelligence (AI) and AI agents, systems that can perform tasks autonomously, are rapidly","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/stories\/ai-at-work-guilt\/#primaryimage","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/The-AI-Paradox_-Untangling-Employee-Hesitation-to-Unleash-Agentic-AI-Impact.png","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/The-AI-Paradox_-Untangling-Employee-Hesitation-to-Unleash-Agentic-AI-Impact.png","width":1200,"height":675,"caption":"Should you feel guilty about using AI at work?"},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/news\/#website","url":"https:\/\/www.salesforce.com\/news\/","name":"Salesforce","description":"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.","publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/news\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/news\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","width":1200,"height":630,"caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforce\/","https:\/\/x.com\/salesforcenews","https:\/\/www.linkedin.com\/company\/salesforce\/"]},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/person\/image\/5ce6f06a9422418d7bf9275428a7f639","name":"Conrad Quilty-Harper, Contributing Author","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g23494c9101089ad44ae88ce9d2f56aac","url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","caption":"Conrad Quilty-Harper, Contributing Author"},"url":"https:\/\/www.salesforce.com\/news\/stories\/author\/conrad-quilty-harper-contributing-author\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/The-AI-Paradox_-Untangling-Employee-Hesitation-to-Unleash-Agentic-AI-Impact.png","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/86169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/users\/176"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/comments?post=86169"}],"version-history":[{"count":7,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/86169\/revisions"}],"predecessor-version":[{"id":93016,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/86169\/revisions\/93016"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media\/86171"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media?parent=86169"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/categories?post=86169"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/tags?post=86169"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_content_type?post=86169"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_theme?post=86169"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_topic?post=86169"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_product?post=86169"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_industry?post=86169"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_role?post=86169"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=86169"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_location?post=86169"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_collection?post=86169"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_visibility?post=86169"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/coauthors?post=86169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}