{"id":86524,"date":"2025-04-23T08:00:00","date_gmt":"2025-04-23T15:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=86524"},"modified":"2025-04-23T08:38:40","modified_gmt":"2025-04-23T15:38:40","slug":"digital-version-agentic-ai-for-government","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/digital-version-agentic-ai-for-government\/","title":{"rendered":"Salesforce Execs: Agentic AI Will Aid Overstretched Government Workers"},"content":{"rendered":"\n<p>What if you could train a digital version of yourself to handle the work tasks you didn\u2019t want to do? Someone that could independently get through the endless pile of work, learning and adapting as they go, after hours and on weekends, without ever getting tired?&nbsp;<\/p>\n\n\n\n<p>This concept, an <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agent<\/a>, is poised to revolutionize government work, according to Salesforce EVP and GM of Public Sector <a href=\"https:\/\/www.theoakmontgroupllc.com\/ep-227-building-trust-in-agents-how-salesforce-powers-secure-compliant-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nasi Jazayeri<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter is-resized prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"86534-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"683\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?strip=all&#038;quality=95\" alt=\"Salesforce EVP and GM of Public Sector Nasi Jazayeri speaks on the Federal Tech Podcast\" class=\"wp-image-86534\" style=\"width:464px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg 750w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=300&amp;h=273 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=264&amp;h=240 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=401&amp;h=365 401w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=678&amp;h=617 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=150&amp;h=137 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=212&amp;h=193 212w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><figcaption class=\"wp-element-caption\">Salesforce EVP and GM of Public Sector Nasi Jazayeri speaks on the Federal Tech Podcast<\/figcaption><\/figure>\n<div id=\"86534-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" 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srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg 750w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=300&amp;h=273 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=264&amp;h=240 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=401&amp;h=365 401w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=678&amp;h=617 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=150&amp;h=137 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXdPR6pqCUsM5bBxD4Mm2bWRv6whexXFlfgYKe24D-SaImYeItJD0pFYkAxN5emwozMN8CySshX0H1cCARe2p0qPHg0UiQob8BnqkD4mDTRnryGzPdhyn1D3f0CsjWuYhhTdKfWV.jpg?w=212&amp;h=193 212w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><figcaption class=\"wp-element-caption\">Salesforce EVP and GM of Public Sector Nasi Jazayeri speaks on the Federal Tech Podcast<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>\u201cAgentic AI is essentially a digital twin of a human role,\u201d said Jazayeri in a <a href=\"https:\/\/www.theoakmontgroupllc.com\/ep-228-harnessing-agentic-technology-for-federal-digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">recent interview on the Federal Tech Podcast<\/a>. \u201cThis will enable human workers currently putting in 9 to 12 hour days, five days a week, to offload routine and administrative work to digital coworkers, freeing them to shift their focus to higher-value work, like making meaningful connections with constituents.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Agentic AI is essentially a digital twin of a human role.<\/p>\n<cite>Nasi Jazayeri, Salesforce EVP and GM of Public Sector<\/cite><\/blockquote>\n\n\n\n<p><strong>Why it matters: <\/strong>Government workers face <a href=\"https:\/\/www.reuters.com\/world\/us\/exhausted-government-workers-decide-take-trumps-second-buyout-offer-2025-04-14\/\" target=\"_blank\" rel=\"noreferrer noopener\">increasing pressure<\/a> to improve efficiency and service delivery with limited resources. <a href=\"https:\/\/www.fedweek.com\/federal-managers-daily-report\/burnout-among-government-employees-remains-stubbornly-high-particularly-for-women-and-millennials\" target=\"_blank\" rel=\"noreferrer noopener\">Forty-one percent report experiencing burnout<\/a>. At the same time, <a href=\"https:\/\/www.salesforce.com\/form\/industries\/connected-government-report\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">three quarters<\/a> of constituents expect their online government service experiences to be as user-friendly as those in the private sector.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic AI<\/a> \u2014 a type of AI system that can work seamlessly with human teams to understand and take action on constituent inquiries 24\/7 \u2014 offers a path to automate complex processes, improve throughput, and alleviate case-worker load. This gives government workers time back to create meaningful human connections with constituents \u2014 which <a href=\"https:\/\/www.salesforce.com\/news\/stories\/public-sector-interaction-stats\/\" target=\"_blank\" rel=\"noreferrer noopener\">Americans report valuing most<\/a> from their government.\u00a0\u00a0<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter is-resized prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"86533-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXejFZvxh7fVPDAl-0vIwXd2QwgK8b4daUaPQlHPUUsLLnwr1aGF5iW2QALBJ_pomt0dJj7OFdWw-aeWl3RBv9HozTG55pK2uf_MYEMwxS0gjhI0ZrNEyg3fT0w_hxyjuWAhNU2PoQ.jpg?strip=all&#038;quality=95\" alt=\"Salesforce EVP of Public Sector Solution Engineering Paul Tatum speaks on the Federal Tech Podcast\" class=\"wp-image-86533\" style=\"width:600px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXejFZvxh7fVPDAl-0vIwXd2QwgK8b4daUaPQlHPUUsLLnwr1aGF5iW2QALBJ_pomt0dJj7OFdWw-aeWl3RBv9HozTG55pK2uf_MYEMwxS0gjhI0ZrNEyg3fT0w_hxyjuWAhNU2PoQ.jpg 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXejFZvxh7fVPDAl-0vIwXd2QwgK8b4daUaPQlHPUUsLLnwr1aGF5iW2QALBJ_pomt0dJj7OFdWw-aeWl3RBv9HozTG55pK2uf_MYEMwxS0gjhI0ZrNEyg3fT0w_hxyjuWAhNU2PoQ.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXejFZvxh7fVPDAl-0vIwXd2QwgK8b4daUaPQlHPUUsLLnwr1aGF5iW2QALBJ_pomt0dJj7OFdWw-aeWl3RBv9HozTG55pK2uf_MYEMwxS0gjhI0ZrNEyg3fT0w_hxyjuWAhNU2PoQ.jpg?w=768&amp;h=512 768w, 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXejFZvxh7fVPDAl-0vIwXd2QwgK8b4daUaPQlHPUUsLLnwr1aGF5iW2QALBJ_pomt0dJj7OFdWw-aeWl3RBv9HozTG55pK2uf_MYEMwxS0gjhI0ZrNEyg3fT0w_hxyjuWAhNU2PoQ.jpg?w=289&amp;h=193 289w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Salesforce EVP of Public Sector Solution Engineering Paul Tatum speaks on the Federal Tech Podcast<\/figcaption><\/figure>\n<div id=\"86533-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter is-resized prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/04\/AD_4nXejFZvxh7fVPDAl-0vIwXd2QwgK8b4daUaPQlHPUUsLLnwr1aGF5iW2QALBJ_pomt0dJj7OFdWw-aeWl3RBv9HozTG55pK2uf_MYEMwxS0gjhI0ZrNEyg3fT0w_hxyjuWAhNU2PoQ.jpg?strip=all&#038;quality=95\" alt=\"Salesforce EVP of Public Sector Solution Engineering Paul Tatum speaks on the Federal Tech Podcast\" class=\"wp-image-86533\" style=\"width:600px;height:auto\" 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(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Salesforce EVP of Public Sector Solution Engineering Paul Tatum speaks on the Federal Tech Podcast<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p><strong>How it works:<\/strong> Jazayeri joined <a href=\"https:\/\/www.theoakmontgroupllc.com\/ep-227-building-trust-in-agents-how-salesforce-powers-secure-compliant-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Paul Tatum<\/a>, EVP and Public Sector Solution Engineering at Salesforce, to highlight how AI agents can significantly improve productivity by automating routine and complex information gathering, including:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Citizen claims and complaints: <\/strong>AI agents can autonomously perform crucial tasks on behalf of a caseworker, like verifying information, categorizing the complaint based on priority, checking for similar cases, and even suggesting actions.\n<ul class=\"wp-block-list\">\n<li>\u201cImagine the productivity gains from having an AI agent do the leg work for you. <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> is augmented intelligence \u2014 it\u2019s not about replacing people, it\u2019s about augmenting them and creating higher throughput,\u201d said Jazayeri.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Complex regulations and policies: <\/strong>The Harmonized Tariff Schedule, for example, is an unstructured PDF of more than 4,000 pages with 20,000 different products on it. Using <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-rag\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Retrieval-Augmented Generation (RAG)<\/a>, a technique that retrieves contextually relevant information from knowledge sources and incorporates it into AI responses, an AI agent can help a government worker answer complex questions regarding an import, like necessary forms or missing documentation.\n<ul class=\"wp-block-list\">\n<li>\u201cWhen I tested <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> with a complex avocado import scenario, it was amazing. It flagged errors, like incorrect reference number and missing certificate of origin \u2014 details I hadn\u2019t explicitly taught it,\u201d remarked Tatum.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Eliminating backlogs: <\/strong>Government workers struggle with a significant backlog of work, from applications to claims to inquiries and other pending tasks. By automating the initial processing of many tasks, agentic AI can significantly increase the capacity to handle a large volume of work, essentially helping to &#8220;run through the pile&#8221; of backlogged tasks much faster than human workers alone.\n<ul class=\"wp-block-list\">\n<li>\u201cWhat I hear consistently from my government customers is \u2018my workload is a pile. I get 10 things off the pile a day, and 20 more get added.\u2019 If an AI agent can run through the pile overnight, I can come in next morning, and confirm 90% of these are good to go,\u201d said Tatum.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--curious-einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\t\u200b\u200bCould AI Agents Address Billions in Unclaimed Government Benefits? New Research Weighs In.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/public-sector-interaction-stats\/\" target=\"_blank\">\n\t\t\t\t<span>GET THE DATA<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-curious-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png\"\n\t\talt=\"Illustration of curious-einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Yes, and: <\/strong>Increased government efficiency benefits not only federal workers but also citizens, resulting in reduced unclaimed benefits, enhanced services, and improved citizen satisfaction \u2014 it\u2019s no surprise <a href=\"https:\/\/www.salesforce.com\/news\/stories\/public-sector-interaction-stats\/\" target=\"_blank\" rel=\"noreferrer noopener\">87% of Americans<\/a> said they&#8217;d use an AI agent to help them navigate public sector processes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Help citizens apply for benefits: <\/strong>AI agents can tackle issues like the estimated <a href=\"https:\/\/www.salesforce.com\/news\/stories\/public-sector-interaction-stats\/\" target=\"_blank\" rel=\"noreferrer noopener\">$140 billion in unclaimed government benefits<\/a> by proactively guiding citizens through complex application processes, identifying eligibility, or helping reduce errors that could lead to delays or denials.\n<ul class=\"wp-block-list\">\n<li>\u201cPeople are having a hard time realizing they can apply for these claims. It&#8217;s very hard to find the information, and very hard to apply for these benefits. With AI assistance, they can find the information far easier, far faster,\u201d said Jazayeri.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Offer 24\/7 availability:<\/strong> Traditional government hours don&#8217;t align with everyone&#8217;s schedules. Citizens working multiple jobs, attending to family responsibilities, or dealing with shift work often find it challenging to access services during standard business hours. AI agents can provide consistent and reliable support at any time of day or night, ensuring that citizens receive the same quality of service regardless of when they reach out.\n<ul class=\"wp-block-list\">\n<li>\u201cAn agency may have people on staff from 8 a.m. to 8 p.m. five days a week, but if you have babies in the house, you may not be available during that time. One of the benefits of an AI agent is 24\/7 availability,\u201d said Jazayeri.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Between the lines:<\/strong> Government organizations are already making strides with AI. The <a href=\"https:\/\/www.salesforce.com\/resources\/customer-stories\/california-department-of-motor-vehicles\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">California Department of Motor Vehicles (DMV)<\/a> was able to reduce the time needed to apply for a REAL ID by 80% using AI and other digital transformation efforts<strong>.<\/strong><\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tCA Department of Motor Vehicles Scales Service, Drives Innovation.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/resources\/customer-stories\/california-department-of-motor-vehicles\" target=\"_blank\">\n\t\t\t\t<span>READ THE STORY<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>What&#8217;s next:<\/strong> Salesforce is working to expand the capabilities of Agentforce, its digital labor platform, including FedRAMP High authorization and multilingual support.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper-nbsp\"><strong>Go deeper:&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/news\/stories\/public-sector-interaction-stats\" target=\"_blank\" rel=\"noreferrer noopener\">constituent demand for AI agents<\/a><\/li>\n\n\n\n<li>See how the <a href=\"https:\/\/www.salesforce.com\/resources\/customer-stories\/california-department-of-motor-vehicles\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">CA Department of Motor Vehicles uses Salesforce<\/a> to serve more people, faster<\/li>\n\n\n\n<li>Uncover American attitudes around the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agent-tax-stats-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI opportunity for tax filing<\/a>&nbsp;<\/li>\n\n\n\n<li>Discover perspectives from the public, civil servants, and IT teams within the public sector organizations in Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/form\/industries\/connected-government-report\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Connected Government report<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>What if you could train a digital version of yourself to handle the work tasks you didn\u2019t want to do? Someone that could independently get through the endless pile of work, learning and adapting as they go, after hours and on weekends, without ever getting tired?&nbsp; This concept, an AI agent, is poised to revolutionize [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":86527,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1730],"sf_theme":[1916],"sf_topic":[20528,1737,1726,1769],"sf_product":[],"sf_industry":[1788,1789],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-86524","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-feature-stories","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_topic-public-policy","sf_industry-government","sf_industry-public-sector","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Exec: Agentic AI Is Like a Digital Version of Yourself. - Salesforce<\/title>\n<meta name=\"description\" content=\"What if you could train a digital version of yourself to handle the work tasks you didn\u2019t want to do? 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