{"id":86918,"date":"2025-05-09T08:00:00","date_gmt":"2025-05-09T15:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=86918"},"modified":"2025-09-23T08:23:35","modified_gmt":"2025-09-23T15:23:35","slug":"zero-copy-cio-agentic-ai-strategy","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/zero-copy-cio-agentic-ai-strategy\/","title":{"rendered":"Why Zero Copy Is Critical to a CIO\u2019s Agentic AI Strategy"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow-box is-style-takeaways\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-471ecb11ca02c2e7ea813f9dd3857484\" id=\"h-key-takeaways\">Key Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zero Copy allows AI agents to access necessary data and metadata across an enterprise without having to physically copy the data.<\/li>\n\n\n\n<li>CIOs can use Zero Copy to do things like access data in existing data lakes with no need for duplication or migration and unlock access to siloed data.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p>Imagine a well-organized library where everyone knows exactly where each book is. If AI agents are readers, <a href=\"https:\/\/www.salesforce.com\/data\/connectivity\/zero-copy\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Zero Copy<\/a> is giving them the original book, instead of the librarian making copies for each person, saving time and resources.<\/p>\n\n\n\n<p>Zero Copy is emerging as a critical enabler for AI agents to access and process data directly from diverse systems, without the need for costly migrations or inefficient duplication. In an era where the world is generating hundreds of zettabytes of data\u200c \u2014 \u200cthe equivalent of <a href=\"https:\/\/www.lboro.ac.uk\/news-events\/news\/2023\/july\/researchers-create-co2-measurement-tool\/\" target=\"_blank\" rel=\"noreferrer noopener\">6.8 billion years<\/a> worth of Netflix content\u200c \u2014 \u200cthis capability has never been more essential.<\/p>\n\n\n\n<p>Consider healthcare. To get a 360-degree view of the patient and provide personalized care, an <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agent<\/a> must pull data from electronic health records (EHRs), lab information systems (LIS), <a href=\"https:\/\/www.salesforce.com\/crm\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">CRM platforms<\/a>, and patient vaccination records housed in external <a href=\"https:\/\/www.salesforce.com\/data\/what-is-a-data-lake\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">data lakes<\/a> like Snowflake. Integrating data across disconnected systems involves huge IT projects spanning numerous teams and a plethora of technologies.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>In fact, CIOs <a href=\"https:\/\/www.salesforce.com\/news\/stories\/cio-ai-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">cite security and data infrastructure<\/a> as top blockers to implementing AI and agents.<\/p>\n<\/blockquote>\n\n\n\n<p>In fact, CIOs <a href=\"https:\/\/www.salesforce.com\/news\/stories\/cio-ai-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">cite security and data infrastructure<\/a> as top blockers to implementing AI and agents. Zero Copy solves those problems by simplifying <a href=\"https:\/\/www.salesforce.com\/data\/connectivity\/data-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\">data integration<\/a>, reducing errors and security vulnerabilities that can occur when data is moved or modified, and maximizing existing data infrastructure investments. AI agents are then optimized to access data from various systems and sources on demand.<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"87066-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"405\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXf4E-zjcsRRNh8iZ_qfFAITPWrwO7sVYODI7jHrSRwh_CXVw3wUnGYI9xN_CNd_DHCZxRk2LyI2Z6-qkbCDrwjEOK_B_01qp9iJa7Bg3XhMUWQFg5bekOGViTZoTnIc0Tsbbo_wRQ.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-87066\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXf4E-zjcsRRNh8iZ_qfFAITPWrwO7sVYODI7jHrSRwh_CXVw3wUnGYI9xN_CNd_DHCZxRk2LyI2Z6-qkbCDrwjEOK_B_01qp9iJa7Bg3XhMUWQFg5bekOGViTZoTnIc0Tsbbo_wRQ.png 720w, 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class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"405\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXf4E-zjcsRRNh8iZ_qfFAITPWrwO7sVYODI7jHrSRwh_CXVw3wUnGYI9xN_CNd_DHCZxRk2LyI2Z6-qkbCDrwjEOK_B_01qp9iJa7Bg3XhMUWQFg5bekOGViTZoTnIc0Tsbbo_wRQ.png?strip=all&#038;quality=95\" alt=\"\" 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sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-zero-copy-enables-ai-agents-to-scale-and-analyze-trillions-of-records\"><strong>How Zero Copy enables AI agents to scale and analyze trillions of records<\/strong><\/h2>\n\n\n\n<p>AI agents need access to data and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-metadata-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">more importantly metadata<\/a>, the \u201cdata about data,\u201d so they can intelligently plan, reason, and act. Zero Copy allows AI agents to get access to all the <a href=\"https:\/\/www.salesforce.com\/data\/what-is-metadata\/\" target=\"_blank\" rel=\"noreferrer noopener\">metadata<\/a>, including names, data types, semantics, and relationships across enterprise data silos without having to physically copy the data. As a result, AI agents can scale, access, and reason over massive datasets in near real time.<\/p>\n\n\n\n<p>Zero Copy enables this by operating through intelligent mechanisms that determine where data resides and how best to access it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Query federation<\/strong> allows a single query to access and process data from multiple, separate systems without needing to copy it. An intelligent engine breaks down the query, sends relevant parts to each system (translating the query as needed), retrieves the results, and combines them into a single response. It&#8217;s like ordering meals from different restaurants with a single food delivery app and receiving everything in one combined order. A good query federation requires pushing down the right predicates (filters) down to the source system, which significantly reduces the amount of data traveling across networks, improves performance, and reduces costs.<\/li>\n\n\n\n<li><strong>File federation <\/strong>allows AI agents to access and process data directly from external data lakes\u200c \u2014 \u200cwithout relying on traditional database queries or moving data across systems. For example, Salesforce enables this by supporting open table formats like Apache Iceberg, which provide a standardized way to define the structure and schema of data files. This structural metadata acts like a blueprint, giving AI agents the context they need to locate, interpret, and retrieve only the data that\u2019s relevant for tasks like training, analysis, or automation. It\u2019s like giving AI agents a well-labeled pantry: Instead of dumping everything onto a counter and sorting through the mess, they can go straight to the shelf, grab exactly what they need, and get to work.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"87067-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1544\" height=\"882\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-87067\" 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aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1544\" height=\"882\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-87067\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png 1544w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?w=300&amp;h=171 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?w=768&amp;h=439 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?w=1024&amp;h=585 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?w=1536&amp;h=877 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?w=264&amp;h=151 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?w=500&amp;h=286 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?w=678&amp;h=387 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?w=150&amp;h=86 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?w=338&amp;h=193 338w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/AD_4nXe4eusqob474Mpa43vS04-_NyOSNKmqHiq_ZooHtBNraGsQIf5fRihTbOKRCBffCjE5r1S3sw7S7At9NcWzGb6fNWqCJqdyF3caEYnmSc3nlERy8mS8nuX731AgovyAFImDQyfi.png?w=1218&amp;h=696 1218w\" sizes=\"auto, (max-width: 1544px) 100vw, 1544px\" \/><figcaption class=\"wp-element-caption\"><em>Zero Copy with Data Cloud at work<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-cios-can-incorporate-zero-copy-into-their-ai-and-data-strategies\"><strong>How CIOs can incorporate Zero Copy into their AI and data strategies<\/strong><\/h2>\n\n\n\n<p>As CIOs develop enterprise data strategies to support AI and agent-based systems, there are four key considerations for integrating Zero Copy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Embrace data federation to maximize existing investments:<\/strong> Zero Copy challenges the traditional approach of centralizing all data through complex and costly \u201cExtract, Transform, and Load\u201d (ETL) processes. CIOs can leverage Zero Copy to directly access data in existing data lakes and warehouses without the need for duplication or migration. This strategy maximizes the return on prior investments in data infrastructure and reduces operational overhead associated with maintaining multiple copies of data.<\/li>\n\n\n\n<li><strong>Address security and governance proactively:<\/strong> Integrating data across multiple systems necessitates a robust security and governance framework.<strong> <\/strong>CIOs should establish clear authentication and authorization mechanisms for accessing external data through Zero Copy<strong>.<\/strong> For example, Salesforce\u2019s Trusted Services and <a href=\"https:\/\/www.salesforce.com\/data\/governance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud governance<\/a> provide <a href=\"https:\/\/www.salesforce.com\/data\/governance\/guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">data governance<\/a> through centralized data management, new AI-based tagging, classification and policy-based governance, integration with quality controls, and privacy measures that comply with regulations like GDPR and CCPA. By using a unified metadata layer, CIOs and IT teams also gain more control and visibility over how data is used across the Salesforce Platform and applications.<\/li>\n\n\n\n<li><strong>Ensure bi-directional Zero Copy capabilities:<\/strong> Zero Copy should also work bi-directionally, where AI-based insights and analysis done in the agentic system should be accessible back to the original external data sources without the need for traditional reverse ETL data integration processes. This enables consistent data views for both AI agents and employees across the enterprise, maximizing the benefits of unified data and insights.<\/li>\n\n\n\n<li><strong>Evaluate the extensibility of Zero Copy:<\/strong> CIOs should consider how Zero Copy can unlock access to previously <a href=\"https:\/\/www.salesforce.com\/data\/connectivity\/data-silos\/\" target=\"_blank\" rel=\"noreferrer noopener\">siloed data<\/a>, maximizing their data assets and enabling a more comprehensive view of their business. An entire ecosystem has emerged around providing seamless data connectivity, underscoring Zero Copy\u2019s relevance. Last year, Salesforce <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/04\/25\/zero-copy-partner-network\/\" target=\"_blank\" rel=\"noreferrer noopener\">announced the Zero Copy Partner Network<\/a>, a growing group of partners committed to providing secure, bi-directional zero-copy integrations for businesses to harness the true potential of a diverse but unified data landscape.<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--green-cliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tWhy Customers Say Unified Data Is Critical for AI Agents.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/customers-on-unified-data-for-agents\/\" target=\"_blank\">\n\t\t\t\t<span>GO DEEPER<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-green-cliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png\"\n\t\talt=\"Illustration of green-cliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-zero-copy-with-data-cloud-unlocks-ai-agent-potential\">\u200b<strong>How Zero Copy with Data Cloud unlocks AI agent potential<\/strong><\/h2>\n\n\n\n<p>Zero Copy is a cornerstone of <a href=\"https:\/\/www.salesforce.com\/data\/what-is-data-cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, which is deeply unified with the Salesforce Platform. Data Cloud unifies and activates real-time, unstructured and structured enterprise data securely, and bi-directionally across Salesforce, data lakes, warehouses, and business applications.<\/p>\n\n\n\n<p>The unified view of the customer grounds agents built with <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, Salesforce\u2019s digital labor platform, enabling more relevant, accurate output and actions and analysis of data directly at its source. Whether the data resides in a <a href=\"https:\/\/www.salesforce.com\/data\/partners\/snowflake\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Snowflake<\/a> data warehouse, a <a href=\"https:\/\/www.salesforce.com\/data\/partners\/databricks\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Databricks<\/a> lakehouse, a <a href=\"https:\/\/www.salesforce.com\/data\/partners\/google-bigquery\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Google BigQuery<\/a> instance, or an <a href=\"https:\/\/www.salesforce.com\/data\/partners\/aws\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AWS Redshift<\/a> environment, Zero Copy provides a seamless pathway for Agentforce to tap into these diverse data reservoirs and unlock the full potential of AI agents&nbsp;with more relevant, accurate output and actions.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/TgMpUUjVg9y7PmyY2Jezn4.jpg\"  data-uuid=\"TgMpUUjVg9y7PmyY2Jezn4\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<p>For example, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-boosts-customer-experience-sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">FedEx<\/a> plans to deploy Agentforce to lessen call center burden by enhancing self-service and information accuracy on digital platforms and creating a comprehensive online portal. FedEx will leverage Data Cloud to unify customer data and provide Agentforce with crucial insights for impactful outcomes. With Zero Copy, FedEx can act on external data like shipping data in Databricks directly within Salesforce without duplication, streamlining the process and enhancing conversion opportunities.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/customer-stories\/heathrow-airport\/\" target=\"_blank\" rel=\"noreferrer noopener\">Heathrow Airport<\/a> also leverages Data Cloud to combine millions of passenger records to establish a foundation for connected, AI-first experiences with Agentforce. Using Zero Copy technology, Data Cloud unified previously siloed databases and systems like Databricks, Microsoft Azure, and Smart IVR, avoiding duplication and ensuring accurate insights without compromising speed.&nbsp;<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92511\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/03\/formula-1-agentforce-to-grow-fan-connection\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/F1-Your-tech-director-newsroom-card.png?w=1024\" class=\"content-card__image\" alt=\"View of the F1 tech director on a mobile phone.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/F1-Your-tech-director-newsroom-card.png 2996w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/F1-Your-tech-director-newsroom-card.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/F1-Your-tech-director-newsroom-card.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/F1-Your-tech-director-newsroom-card.png?w=1024&amp;h=576 1024w, 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/F1-Your-tech-director-newsroom-card.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/F1-Your-tech-director-newsroom-card.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/F1-Your-tech-director-newsroom-card.png?w=1218&amp;h=685 1218w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/03\/formula-1-agentforce-to-grow-fan-connection\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tFormula 1 and Salesforce Deepen Partnership, Expanding Agentforce to Grow Fan Connection Worldwide\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"91919\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/why-context-is-king-agentic-era\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Three-Salesforce-Leaders-on-Why-Context-is-King-in-the-Agentic-Era.png?w=1024\" class=\"content-card__image\" alt=\"Why Context Is King in the Agentic Era\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Three-Salesforce-Leaders-on-Why-Context-is-King-in-the-Agentic-Era.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Three-Salesforce-Leaders-on-Why-Context-is-King-in-the-Agentic-Era.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Three-Salesforce-Leaders-on-Why-Context-is-King-in-the-Agentic-Era.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Three-Salesforce-Leaders-on-Why-Context-is-King-in-the-Agentic-Era.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Three-Salesforce-Leaders-on-Why-Context-is-King-in-the-Agentic-Era.png?w=264&amp;h=149 264w, 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itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/why-context-is-king-agentic-era\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t3 Salesforce Leaders on Why Context Is King in the Agentic Era\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/86918\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-zero-copy-is-a-cio-imperative-to-power-the-agentic-ai-future\"><strong>Zero Copy is a CIO imperative to power the agentic AI future<\/strong><\/h2>\n\n\n\n<p>As data sources, AI, and other technologies evolve, the ability to seamlessly integrate without the need for massive data migrations provides a significant competitive advantage. Zero Copy and data ingestion should work hand-in-hand, and organizations should choose the right model based on their performance and enterprise needs.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/what-is-zero-copy-partner-network\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zero Copy Partner Network<\/a><\/li>\n\n\n\n<li>Read about the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/data-cloud-growth\/\" target=\"_blank\" rel=\"noreferrer noopener\">latest Data Cloud innovations<\/a> and customer success stories<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/data\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a><\/li>\n\n\n\n<li>Explore <a href=\"https:\/\/www.salesforce.com\/data\/connectivity\/data-cloud-connectors\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud Connectors<\/a><\/li>\n\n\n\n<li>Unlock <a href=\"https:\/\/www.salesforce.com\/form\/conf\/data\/zero-copy-guide\/\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">business growth with Zero Copy<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Key Takeaways Imagine a well-organized library where everyone knows exactly where each book is. If AI agents are readers, Zero Copy is giving them the original book, instead of the librarian making copies for each person, saving time and resources. Zero Copy is emerging as a critical enabler for AI agents to access and process [&hellip;]<\/p>\n","protected":false},"author":689,"featured_media":87044,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[1916],"sf_topic":[20528,1737,2798,19141],"sf_product":[19930,2717,1748],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[18851,21199],"sf_visibility":[],"coauthors":[21170],"class_list":["post-86918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-data","sf_topic-enterprise-ai","sf_product-agentforce","sf_product-data-360","sf_product-salesforce-platform","sf_location-global","sf_collection-cio-corner","sf_collection-fy26-q2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce on Zero Copy for Agentic AI Strategy - Salesforce<\/title>\n<meta name=\"description\" content=\"Key Takeaways Zero Copy allows AI agents to access necessary data and metadata across an enterprise without having to physically copy the data. CIOs can\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/zero-copy-cio-agentic-ai-strategy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Zero Copy Is Critical to a CIO\u2019s Agentic AI Strategy\" \/>\n<meta property=\"og:description\" content=\"Key Takeaways Zero Copy allows AI agents to access necessary data and metadata across an enterprise without having to physically copy the data. 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