{"id":87272,"date":"2025-05-16T06:00:00","date_gmt":"2025-05-16T13:00:00","guid":{"rendered":""},"modified":"2025-08-18T11:51:25","modified_gmt":"2025-08-18T18:51:25","slug":"idc-crm-market-share-ranking-2025","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/","title":{"rendered":"Salesforce Ranked #1 CRM Provider for 12th Consecutive Year"},"content":{"rendered":"\n<p>Salesforce has been named the #1 <a href=\"https:\/\/www.salesforce.com\/crm\/what-is-crm\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">CRM<\/a> provider by IDC for the 12th consecutive year<sup>1<\/sup>. This recognition highlights Salesforce&#8217;s ongoing leadership and its ability to consistently deliver comprehensive and innovative <a href=\"https:\/\/www.salesforce.com\/crm\/what-is-crm\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">CRM solutions<\/a>.<\/p>\n\n\n\n<p>IDC, a premier global market intelligence firm, is widely recognized for its high-quality market data. Its <em>Worldwide Semiannual Software Tracker<\/em> provides a detailed analysis of the competitive environment and market trends that are influencing the current and future state of the worldwide software sector.<\/p>\n\n\n\n<p>According to IDC, in 2024, Salesforce led all CRM vendors with a 20.7% share and generated the highest revenue among all CRM vendors.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Beyond its global top ranking, Salesforce continues to claim the #1 position in North America, Latin America, Western Europe, and Asia-Pacific (including Japan) for CRM market share.<\/li>\n\n\n\n<li>Salesforce is also #1 in Sales for the 13th consecutive year, #1 in Customer Service for the 12th consecutive year and #1 in Marketing for the 6th consecutive year.<\/li>\n<\/ul>\n\n\n\n<p><strong>Salesforce perspective:<\/strong> &#8220;IDC\u2019s market leadership recognition speaks to our clear and evolving vision for the future of CRM and our commitment to customer success. At Salesforce, we believe that the trinity of apps, agents, and data are the key to unlocking the next wave of customer success. Our deeply integrated platform empowers businesses of all sizes to leverage AI and data to make every customer interaction smarter, automate their processes, significantly reduce costs, and increase employee productivity at scale. We could not be more excited to partner with our customers on this journey and help them redefine what&#8217;s possible.\u201d \u2013 David Schmaier, President and Chief Product and Impact Officer<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Our deeply integrated platform empowers businesses of all sizes to leverage AI and data to make every customer interaction smarter, automate their processes, significantly reduce costs, and increase employee productivity at scale.<\/p>\n<cite>David Schmaier, President and Chief Product and Impact Officer<\/cite><\/blockquote>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92799\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024\" class=\"content-card__image\" alt=\"Agentforce Gets Second-Level Compliance with EU Cloud Code of Conduct\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png 1200w, 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tAgentforce Obtains Second-Level Compliance with the EU Cloud Code of Conduct\u00a0\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t1 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/87272\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Customers in action: <\/strong>Salesforce customers are using Agentforce, the agentic layer of the Salesforce Platform for deploying autonomous AI agents across any business function, to automate complex internal operations, streamline business processes, and proactively drive strategic decision-making throughout their entire enterprise.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Industry-leading <a href=\"https:\/\/www.salesforce.com\/customer-stories\/sammons-financial-group\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Sammons Financial Group<\/a> (SFG) provides high-touch, personalized service by using <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> to quickly get customers the answers they need. The company expects Agentforce to resolve 20% of inquiries autonomously, lightening workloads for service reps, reducing wait times, and lowering the cost to resolve routine inquiries by an estimated 50%. Looking ahead, SFG sees Agentforce as a critical tool that will help promote new products, reengage inactive sellers, recommend cross-selling opportunities based on FSC data, and help partners learn about SFG\u2019s offerings faster.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The fast-growing modern travel platform <a href=\"https:\/\/www.salesforce.com\/customer-stories\/engine\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Engine<\/a> is using <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> to \u200b\u200bautonomously resolve cancellation requests via web or mobile chat. Since launch, Agentforce has reduced average handle time by 15%, and Engine estimates Agentforce will deliver $2 million in cost savings annually. As a result, Engine\u2019s reps have time back in their day to focus on serving their customers.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about Salesforce&#8217;s <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, and view a complimentary copy of the <a href=\"https:\/\/my.idc.com\/getdoc.jsp?containerId=IDC_P25240\" target=\"_blank\" rel=\"noreferrer noopener\">report<\/a><\/li>\n<\/ul>\n\n\n\n<p><sup>1<\/sup> Source: IDC, Worldwide Semiannual Software Tracker, April 2025. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce has been named the #1 CRM provider by IDC for the 12th consecutive year1. This recognition highlights Salesforce&#8217;s ongoing leadership and its ability to consistently deliver comprehensive and innovative CRM solutions. IDC, a premier global market intelligence firm, is widely recognized for its high-quality market data. Its Worldwide Semiannual Software Tracker provides a detailed [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":87275,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1722],"sf_theme":[],"sf_topic":[1752],"sf_product":[1748],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21199],"sf_visibility":[],"coauthors":[],"class_list":["post-87272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-corporate","sf_topic-awards-and-recognition","sf_product-salesforce-platform","sf_location-global","sf_collection-fy26-q2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Named #1 CRM Provider by IDC Market Share for 2025 - Salesforce<\/title>\n<meta name=\"description\" content=\"Salesforce has been named the #1 CRM provider by IDC for the 12th consecutive year1. This recognition highlights Salesforce&#039;s ongoing leadership and its\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Ranked #1 CRM Provider for 12th Consecutive Year\" \/>\n<meta property=\"og:description\" content=\"Salesforce has been named the #1 CRM provider by IDC for the 12th consecutive year1. This recognition highlights Salesforce&#039;s ongoing leadership and its\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-16T13:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-18T18:51:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/Salesforce-Ranked-1-CRM-Provider-for-12th-Consecutive-Year.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Salesforce Ranked #1 CRM Provider for 12th Consecutive Year\",\"datePublished\":\"2025-05-16T13:00:00+00:00\",\"dateModified\":\"2025-08-18T18:51:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/\"},\"wordCount\":537,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/Salesforce-Ranked-1-CRM-Provider-for-12th-Consecutive-Year.png\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/\",\"name\":\"Salesforce Named #1 CRM Provider by IDC Market Share for 2025 - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/05\/Salesforce-Ranked-1-CRM-Provider-for-12th-Consecutive-Year.png\",\"datePublished\":\"2025-05-16T13:00:00+00:00\",\"dateModified\":\"2025-08-18T18:51:25+00:00\",\"description\":\"Salesforce has been named the #1 CRM provider by IDC for the 12th consecutive year1. 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