{"id":87569,"date":"2025-05-23T09:00:00","date_gmt":"2025-05-23T16:00:00","guid":{"rendered":""},"modified":"2025-08-18T12:48:14","modified_gmt":"2025-08-18T19:48:14","slug":"wtnyc-panel-agentforce-business-implementation","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/wtnyc-panel-agentforce-business-implementation\/","title":{"rendered":"Unlocking AI&#8217;s Promise: Implementation Strategies for Business Leaders from Agentforce World Tour NYC"},"content":{"rendered":"\n<p>Salesforce customers and partners convened at Agentforce World Tour NYC this week to discuss how tech leaders are using <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a> to move beyond simple automation and drive substantial ROI.<\/p>\n\n\n\n<p><strong>Why it matters: <\/strong>While <a href=\"https:\/\/www.salesforce.com\/news\/stories\/cio-ai-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">only 11%<\/a> of IT leaders say they\u2019ve fully implemented AI, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-impact-on-workforce-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI adoption is expected to jump 327%<\/a> over the next two years, signaling rapid growth.<\/p>\n\n\n\n<p><strong>Driving the news: <\/strong>The conversations at <a href=\"https:\/\/www.salesforce.com\/events\/world-tour\/nyc\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce World Tour NYC<\/a> centered around how leaders can create a strategic approach to AI implementation.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The panel featured key thought leaders from Salesforce, along with executives from Indeed \u2014 a company using <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> to more quickly connect job seekers with employers; and Neuraflash \u2014 a partner working with customers on Agentforce deployments.\u00a0<\/li>\n\n\n\n<li>Together, they discussed strategies for effective agentic AI implementation, focusing on experimentation, external-facing use cases with high ROI, and robust security guardrails to unlock the technology&#8217;s full potential across diverse enterprise workflows.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>What they\u2019re saying:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;The companies that are going to win are not the ones that adopt technology as fast as possible. They&#8217;re the ones who are going to create the culture of learning, experimentation, and going after value&#8230; At Indeed, we want to reduce the time to hire by 50%.\u201d \u2013 Anthony Moisant, CIO &amp; CISO, Indeed&nbsp;<\/li>\n\n\n\n<li>\u201cThe companies that are getting it right are choosing external-facing, high volume use cases where you can see the power of the technology right away and not get trapped.\u201d \u2013 Tom Hebner, VP of Salesforce Agentforce Practice, NeuraFlash&nbsp;<\/li>\n\n\n\n<li>\u201cCompanies moving into [agentic AI] need a fundamental investment in security and compliance so they can enable their teams to move fast\u2026 With capabilities like data masking, Agentforce gives companies the foundation so that they can take the fear out of running with agentic AI, and empower their employees to move fast.\u201d \u2013 Alice Steinglass, EVP, Platform, Salesforce<\/li>\n\n\n\n<li>&#8220;The ability to iterate and make the agent faster in a predictable and scalable way is a new rate at which customer experiences can now improve. Because you&#8217;re not writing new code to make the agent better, you&#8217;re just giving it another natural language instruction. And I think that&#8217;s a bit of an underestimated part of this experience.\u201d \u2013 Madhav Thattai, CIO, Salesforce AI&nbsp;<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The companies that are going to win are not the ones that adopt technology as fast as possible. They&#8217;re the ones who are going to create the culture of learning, experimentation, and going after value.<\/p>\n<cite> Anthony Moisant, CIO &amp; CISO, Indeed&nbsp;<\/cite><\/blockquote>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92799\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024\" class=\"content-card__image\" alt=\"Agentforce Gets Second-Level Compliance with EU Cloud Code of Conduct\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tAgentforce Obtains Second-Level Compliance with the EU Cloud Code of Conduct\u00a0\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t1 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/87569\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Between the lines: <\/strong>Salesforce&#8217;s unified platform provides the crucial underlying infrastructure, including robust <a href=\"https:\/\/www.salesforce.com\/platform\/data-security\/what-is-data-security\/\" target=\"_blank\" rel=\"noreferrer noopener\">security<\/a>, compliance, and data resiliency, that can help address fears around sensitive data and allow teams to move fast without compromising security. This includes features like anonymized data for pre-production environments and automated data masking.&nbsp;<\/p>\n\n\n\n<p><strong>What\u2019s next:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce envisions a future where agents are capable of automating complex, variable tasks across the enterprise, such as spinning up <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=000391959&amp;language=en_US&amp;type=1\" target=\"_blank\" rel=\"noreferrer noopener\">demo organizations<\/a>, a historically difficult-to-automate process. MuleSoft will help enable seamless integration across diverse enterprise systems.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/05\/15\/agentforce-flexible-pricing-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">A new, flexible pricing model<\/a>, at .10 cents per action, and flex agreements aim to provide customers with greater choice and fluidity for deploying AI agents across various use cases.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper-nbsp\"><strong>Go deeper:&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read the key news <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-updates-may-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">from Agentforce World Tour NYC<\/a><\/li>\n\n\n\n<li>Learn more about Salesforce\u2019s approach to <a href=\"https:\/\/www.salesforce.com\/news\/stories\/data-governance-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">data governance in the agentic AI era<\/a><\/li>\n\n\n\n<li>Check out the <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/05\/15\/agentforce-flexible-pricing-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Flexible Pricing news<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce customers and partners convened at Agentforce World Tour NYC this week to discuss how tech leaders are using agentic AI to move beyond simple automation and drive substantial ROI. Why it matters: While only 11% of IT leaders say they\u2019ve fully implemented AI, agentic AI adoption is expected to jump 327% over the next [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":87572,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1731],"sf_theme":[1916],"sf_topic":[20528,1737,19141,1813],"sf_product":[19930],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21199],"sf_visibility":[],"coauthors":[],"class_list":["post-87569","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-event-coverage","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-enterprise-ai","sf_topic-salesforce-events","sf_product-agentforce","sf_location-global","sf_collection-fy26-q2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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