{"id":88079,"date":"2025-06-20T08:00:00","date_gmt":"2025-06-20T15:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=88079"},"modified":"2025-08-20T13:04:51","modified_gmt":"2025-08-20T20:04:51","slug":"integrations-unlock-agentic-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/integrations-unlock-agentic-ai\/","title":{"rendered":"From Silos to Synergy: Integration Unlocks Agentic AI&#8217;s Potential"},"content":{"rendered":"\n<p>As enterprises increasingly deploy <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a>, a critical success factor has emerged: integration. In a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/connectivity-report-announcement-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">recent Salesforce survey<\/a>, 80% of businesses cited <a href=\"https:\/\/www.salesforce.com\/data\/connectivity\/data-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\">data integration<\/a> as a major blocker to AI adoption.\u00a0<\/p>\n\n\n\n<p>The ability to seamlessly connect AI agents with the vast and varied landscape of enterprise IT is not merely a technical challenge. It\u2019s a strategic imperative.<\/p>\n\n\n\n<p>For organizations aiming to leverage AI agents to automate complex tasks, make data-driven decisions, and create new business models, businesses must build an &#8220;agent-ready&#8221; foundation.<\/p>\n\n\n\n<p>This foundation must include robust integration and <a href=\"https:\/\/www.mulesoft.com\/api\/what-is-an-api\" target=\"_blank\" rel=\"noreferrer noopener\">API<\/a> capabilities, which enable AI agents to access critical data, interact with existing systems, and take action for improved efficiency and new revenue streams.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-from-cloud-to-agentic-ai-a-major-enterprise-transformation\"><strong>From cloud to agentic AI: A major enterprise transformation<\/strong><\/h2>\n\n\n\n<p>Disruptive technologies go hand-in-hand with transformations in business models. For instance, <a href=\"https:\/\/www.salesforce.com\/platform\/cloud-computing\/\" target=\"_blank\" rel=\"noreferrer noopener\">cloud computing<\/a> fundamentally moved IT cost structures from capital to operational expenditure. This shift empowered businesses to explore and innovate in new markets, products, and services.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic AI<\/a> will go a step further, transforming the core processes and logic of how software operates and solves problems.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic AI<\/a> will go a step further, transforming the core processes and logic of how software operates and solves problems.<\/p>\n<\/blockquote>\n\n\n\n<p>Just as cloud computing has empowered <a href=\"https:\/\/www.salesforce.com\/digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital transformation<\/a>, agentic AI will drive the next wave of business evolution. Agentic AI will enable businesses to automate complex tasks, make data-driven decisions with greater speed and accuracy, and deliver personalized experiences to customers at scale. \u200b\u200b<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--watercliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tUnlocking AI\u2019s Promise: Implementation Strategies for Business Leaders.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/wtnyc-panel-agentforce-business-implementation\/\" target=\"_blank\">\n\t\t\t\t<span>GO DEEPER<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-watercliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png\"\n\t\talt=\"Illustration of watercliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-integration-imperative\"><strong>The integration imperative<\/strong><\/h2>\n\n\n\n<p>In this new agentic era, integration becomes even more critical.&nbsp;<\/p>\n\n\n\n<p>To be truly effective, AI agents can&#8217;t operate in a vacuum. They must be able to access and act upon data residing in various systems \u2014 from CRM and ERP platforms to legacy databases and modern cloud applications.<\/p>\n\n\n\n<p>According to a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/connectivity-report-announcement-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">survey of over 1,000 enterprise IT leaders<\/a>, the number of <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/ai-models\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI models<\/a> used by organizations has doubled from last year, and only 29% of apps on average are connected within organizations. As <a href=\"https:\/\/www.salesforce.com\/blog\/what-are-data-silos\/\" target=\"_blank\" rel=\"noreferrer noopener\">data silos<\/a> multiply, agents are limited in their ability to retrieve information, automate processes, and deliver meaningful outcomes.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Integration and APIs enable agents to access critical, business-specific data and interact directly with existing systems and automations across the enterprise.<\/p>\n<\/blockquote>\n\n\n\n<p>Integration and APIs enable agents to access critical, business-specific data and interact directly with existing systems and automations across the enterprise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-bringing-enterprises-into-the-agentic-era\"><strong>Bringing enterprises into the agentic era<\/strong><\/h2>\n\n\n\n<p>As happened with the cloud, <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> is going to change what systems are needed in the enterprise. Some old systems will be taken out. Some existing systems and investments will need to be brought into a new AI infrastructure framework. New systems will be arriving.&nbsp;<\/p>\n\n\n\n<p>Adopting agentic AI does not mean organizations must replace their entire infrastructure and models. They can extend their existing systems, tools, and functionalities into the new AI world through API and integration capabilities, for example, those offered by <a href=\"https:\/\/www.salesforce.com\/mulesoft\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft<\/a>. That means companies don\u2019t need to start from scratch to build AI agents, agent applications, or processes.<\/p>\n\n\n\n<p>To build an agent-ready enterprise, robust integration and API capabilities are essential, with solutions like MuleSoft providing this critical foundation. By connecting systems, data, and applications, AI agents can:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Retrieve information and take action:<\/strong> Access the data they need to make informed decisions \u200cand take effective action.<\/li>\n\n\n\n<li><strong>Automate processes: <\/strong>Execute tasks across multiple systems, streamlining workflows and improving efficiency.<\/li>\n\n\n\n<li><strong>Extend reach:<\/strong> Interact with systems and data beyond their native environment. For example, MuleSoft for Agentforce extends the capabilities of Salesforce&#8217;s digital labor platform, <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, allowing agents to securely perform actions across the entire business.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-the-foundation-for-agent-action\"><strong>Building the foundation for agent action<\/strong><\/h2>\n\n\n\n<p>Companies like AAA Washington and The Adecco Group are demonstrating integration&#8217;s impact on AI agent effectiveness.<\/p>\n\n\n\n<p>Member engagement and retention is critical to the revenue goals of <a href=\"https:\/\/www.salesforce.com\/customer-stories\/aaa-washington\/\" target=\"_blank\" rel=\"noreferrer noopener\">AAA Washington<\/a>, which serves the Pacific Northwest, offering insurance, travel planning, and 24\/7 roadside assistance. Agentforce will help AAA Washington connect with members at the right time to offer relevant deals and increase the likelihood of renewals. To enable this, MuleSoft integrates applications across the organization, and <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a> consolidates member data from various silos to give AAA Washington a complete, 360-degree view of each member. This results in faster, more personalized service and allows representatives to focus on more valuable interactions.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>To enable this, MuleSoft integrates applications across the organization, and <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a> consolidates member data from various silos to give AAA Washington a complete, 360-degree view of each member.<\/p>\n<\/blockquote>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Adecco Group<\/a>, the world\u2019s leading talent company, is reimagining recruiting and support for job applicants with Agentforce. The organization is harnessing MuleSoft and Data Cloud to centralize data across more than 40 systems, enabling recruiters to use Agentforce to drive faster job placements and personalize service at scale while boosting efficiency and accelerating decision-making.<\/p>\n\n\n\n<p>In these examples, integration serves as the critical foundation for bringing together disparate data and systems to power agents and enable agent action across the enterprise.&nbsp;&nbsp;<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92060\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Multi-Agent-Adoption-to-Surge-67-by-2027-as-Enterprises-Race-Toward-Agentic-Transformation-\u2013-Unified-Architecture-Key-to-Success.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/connectivity-report-announcement-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tMulti-Agent Adoption to Surge 67% by 2027 as Enterprises Race Toward Agentic Transformation \u2014 Unified Architecture Key to Success\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"91950\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/mulesoft-agent-fabric-automated-agent-discovery\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Launches-Universal-Agent-Discovery-to-Automatically-Find-and-Manage-Any-AI-Agent-Across-Your-Organization.png?w=1024\" class=\"content-card__image\" alt=\"MuleSoft Agent Fabric with Automated Discovery for Any AI Agent, Tool\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Launches-Universal-Agent-Discovery-to-Automatically-Find-and-Manage-Any-AI-Agent-Across-Your-Organization.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Launches-Universal-Agent-Discovery-to-Automatically-Find-and-Manage-Any-AI-Agent-Across-Your-Organization.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Launches-Universal-Agent-Discovery-to-Automatically-Find-and-Manage-Any-AI-Agent-Across-Your-Organization.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Launches-Universal-Agent-Discovery-to-Automatically-Find-and-Manage-Any-AI-Agent-Across-Your-Organization.png?w=1024&amp;h=576 1024w, 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Launches-Universal-Agent-Discovery-to-Automatically-Find-and-Manage-Any-AI-Agent-Across-Your-Organization.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Launches-Universal-Agent-Discovery-to-Automatically-Find-and-Manage-Any-AI-Agent-Across-Your-Organization.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/mulesoft-agent-fabric-automated-agent-discovery\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Expands MuleSoft Agent Fabric with Automated Discovery for Any AI Agent or Tool\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t7 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/88079\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-future-of-the-agentic-enterprise\"><strong>The future of the agentic enterprise<\/strong><\/h2>\n\n\n\n<p>Looking ahead, the agentic landscape will become increasingly complex, with a proliferation of different agentic systems, LLMs, and applications. Enterprises will want to be able to connect all of these and orchestrate multi-agent workflows across enterprise systems seamlessly and securely.&nbsp;<\/p>\n\n\n\n<p>As we move into this multi-agent world, integration will be more important than ever. Organizations that prioritize building an agent-ready foundation by connecting their systems and data will be best positioned to harness the transformative power of AI agents and drive lasting business value.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper\"><strong>Go deeper:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more how organizations can prepare for and benefit from <a href=\"https:\/\/www.mulesoft.com\/lp\/whitepaper\/from-digital-to-agentic-transformation\" target=\"_blank\" rel=\"noreferrer noopener\">agentic transformation<\/a><\/li>\n\n\n\n<li>Get insights on the latest IT and integration trends from the <a href=\"https:\/\/www.mulesoft.com\/lp\/reports\/connectivity-benchmark?_gl=1*1nf64eo*_ga*MjE0MDQyOTkxMi4xNjkwOTg3MjA1*_ga_HQLG2N93Q1*czE3NDkwNjY3NDIkbzU3JGcxJHQxNzQ5MDY4MjU0JGoyMCRsMCRoMA..*_gcl_aw*R0NMLjE3NDI4NTc1ODIuQ2owS0NRandoWVNfQmhEMkFSSXNBSlRNTVFZU3ZYWTF4VGp0c0RZeXVPTjFvX05obXZaNmxkUEhRSHUyNnBXQnNHTHFvaWxnbEpfa3pTOGFBcXNlRUFMd193Y0I.*_gcl_dc*R0NMLjE3NDI4NTc1ODIuQ2owS0NRandoWVNfQmhEMkFSSXNBSlRNTVFZU3ZYWTF4VGp0c0RZeXVPTjFvX05obXZaNmxkUEhRSHUyNnBXQnNHTHFvaWxnbEpfa3pTOGFBcXNlRUFMd193Y0I.*_gcl_au*NDI1ODI2Nzg5LjE3NDg1MzU5NDI.\" target=\"_blank\" rel=\"noreferrer noopener\">Connectivity Benchmark Report<\/a><\/li>\n\n\n\n<li>Read about MuleSoft\u2019s <a href=\"https:\/\/www.mulesoft.com\/platform\/ai\/model-context-protocol\" target=\"_blank\" rel=\"noreferrer noopener\">Model Context Protocol (MCP) support&nbsp;<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>As enterprises increasingly deploy AI agents, a critical success factor has emerged: integration. In a recent Salesforce survey, 80% of businesses cited data integration as a major blocker to AI adoption.\u00a0 The ability to seamlessly connect AI agents with the vast and varied landscape of enterprise IT is not merely a technical challenge. It\u2019s a [&hellip;]<\/p>\n","protected":false},"author":176,"featured_media":88082,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[21184],"sf_topic":[20528,1737,2798,19141],"sf_product":[19930,1768],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21199],"sf_visibility":[],"coauthors":[21183],"class_list":["post-88079","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-agentic-ai","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-data","sf_topic-enterprise-ai","sf_product-agentforce","sf_product-mulesoft","sf_location-global","sf_collection-fy26-q2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>MuleSoft Exec: How Integrations Unlock Agentic AI - Salesforce<\/title>\n<meta name=\"description\" content=\"As enterprises increasingly deploy AI agents, a critical success factor has emerged: integration. 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