{"id":88172,"date":"2025-06-25T09:00:00","date_gmt":"2025-06-25T16:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=88172"},"modified":"2025-08-20T14:17:06","modified_gmt":"2025-08-20T21:17:06","slug":"open-ecosystem-drives-trusted-agent-interoperability","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/open-ecosystem-drives-trusted-agent-interoperability\/","title":{"rendered":"How Salesforce\u2019s Open Ecosystem Is Driving Trusted Agent Interoperability"},"content":{"rendered":"\n<p>The promise of AI lies in its ability to transform businesses with digital labor, where <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> work alongside humans. However, unleashing its potential has presented a paradox for companies: How do they embrace an open, collaborative ecosystem for innovation without sacrificing security and governance, typically associated with closed platforms that interact only with a select few systems?<\/p>\n\n\n\n<p>Salesforce recently <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">announced<\/a> the next major leap in open, trusted AI with native Model Context Protocol (MCP) support for its digital labor platform <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, which will be in pilot in July, and support for MCP servers on <a href=\"https:\/\/agentexchange.salesforce.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AgentExchange<\/a>, the trusted Agentforce marketplace. Until now, tech partners have faced a tangle of one-off agent API integrations and closed AI stacks. Salesforce is opening a new path: native agent interoperability, built on open standards, and with enterprise trust controls.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Agentforce MCP Support Connects Agents to your Tools with Trust\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/PxcPTDBNsrY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Why this matters&nbsp;<\/strong><\/p>\n\n\n\n<p>Most <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> adopters believe an open ecosystem will be <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-open-ecosystem\/\" target=\"_blank\" rel=\"noreferrer noopener\">the norm by next year<\/a>, with tech leaders citing its effect on increased innovation and faster adoption of AI. However, closed ecosystems, manual point-to-point agent integrations, and security tradeoffs have held back AI innovation and partners developing enterprise AI agents \u2014&nbsp;affecting their ability to capture their share of an emerging <a href=\"https:\/\/www.salesforce.com\/form\/agentforce\/maximizing-roi-with-agentforce\/?ve=g-recaptcha-response\" target=\"_blank\" rel=\"noreferrer noopener\">$6 trillion digital labor market<\/a> opportunity.<\/p>\n\n\n\n<p>Partners don\u2019t have to choose innovation over security, or vice versa. Salesforce will offer enterprise-grade AI agent interoperability with partners through MCP server listings on AgentExchange, as well as Agent2Agent (A2A) support in the future. As a result, businesses can build, deploy, and monetize agent-ready partner solutions, all governed by enterprise-grade security. This enables organizations to deliver autonomous AI agents an <a href=\"https:\/\/www.salesforce.com\/agentforce\/accelerate-agentic-ai\/?d=7010M000000uW0VQAU&amp;nc=701ed00000KliwXAAR&amp;eid=ss-agentforce-tpreport&amp;utm_source=single&amp;utm_campaign=ss-amer-us--agentforce-none-&amp;utm_content=tpreport-o1--Valoir%20Agentforce%20Value%20Research%20Primary-awareness-a0U7y00000KwjKeEAJ--&amp;utm_medium=email&amp;\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">average of 16 times faster than traditional DIY approaches.<\/a><\/p>\n\n\n\n<p><strong>The Salesforce perspective&nbsp;<\/strong><\/p>\n\n\n\n<p>\u201cAgent interoperability creates a massive opportunity for our partners to leverage their existing intellectual property and extend it to a whole new category of agent-first businesses. Partners on the AgentExchange provide the agentic building blocks and now the agent connections, so customers don\u2019t have to DIY their AI and can confidently transform their company into an agentic enterprise.\u201d \u2013 Brian Landsman, CEO of <a href=\"https:\/\/appexchange.salesforce.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AppExchange<\/a> and Global Partnerships<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Agent interoperability creates a massive opportunity for our partners to leverage their existing intellectual property and extend it to a whole new category of agent-first businesses.<\/p>\n<cite>Brian Landsman, CEO of <a href=\"https:\/\/appexchange.salesforce.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AppExchange<\/a> and Global Partnerships<\/cite><\/blockquote>\n\n\n\n<div class=\"wp-block-group alignwide cluster-content has-background is-style-default\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-introducing-agentforce-3\">Introducing Agentforce 3<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=1024\" alt=\"Salesforce Announces Agentforce 3\" class=\"wp-image-88119\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div class=\"wp-block-group feature-card is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-salesforce-launches-agentforce-3-to-solve-the-biggest-blockers-to-scaling-ai-agents-visibility-and-control\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Launches Agentforce 3 to Solve the Biggest Blockers to Scaling AI Agents: Visibility and Control<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/video\/top-news-from-agentforce-3-keynote\/?_ga=2.66813806.1773275838.1750688996-1168897057.1742326829&amp;_gl=1*wskj3x*_gcl_aw*R0NMLjE3NDM1MzU1OTguQ2owS0NRanduYTZfQmhDYkFSSXNBTElkMloxY1Z6MUktYTJ3MUNPb045R2NnUTYtOXA1dmp2ZHNTSEFuaFg1eUVLUF9LSmZsNGVKWU9qY2FBbEFGRUFMd193Y0I.*_gcl_au*ODI5MTUzOTIwLjE3NTAxNjUzMDU.*_ga*MTE2ODg5NzA1Ny4xNzQyMzI2ODI5*_ga_3VHBZ2DJWP*czE3NTA4NzQ1MzYkbzI2MSRnMSR0MTc1MDg3NjM0MCRqNDIkbDAkaDA.\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=1024\" alt=\"Top news from Agentforce 3\" class=\"wp-image-88142\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-watch-top-news-moments-from-the-agentforce-3-keynote\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/video\/top-news-from-agentforce-3-keynote\/?_ga=2.66813806.1773275838.1750688996-1168897057.1742326829&amp;_gl=1*wskj3x*_gcl_aw*R0NMLjE3NDM1MzU1OTguQ2owS0NRanduYTZfQmhDYkFSSXNBTElkMloxY1Z6MUktYTJ3MUNPb045R2NnUTYtOXA1dmp2ZHNTSEFuaFg1eUVLUF9LSmZsNGVKWU9qY2FBbEFGRUFMd193Y0I.*_gcl_au*ODI5MTUzOTIwLjE3NTAxNjUzMDU.*_ga*MTE2ODg5NzA1Ny4xNzQyMzI2ODI5*_ga_3VHBZ2DJWP*czE3NTA4NzQ1MzYkbzI2MSRnMSR0MTc1MDg3NjM0MCRqNDIkbDAkaDA.\" target=\"_blank\" rel=\"noreferrer noopener\">Watch: Top News Moments from the Agentforce 3 Keynote<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.prnewswire.com\/news-releases\/pepsico-leverages-salesforces-agentforce-to-advance-ai-agenda-302488884.html\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=1024\" alt=\"Pepsi\" class=\"wp-image-88163\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-pepsico-leverages-salesforce-s-agentforce-to-advance-ai-agenda\"><a href=\"https:\/\/www.prnewswire.com\/news-releases\/pepsico-leverages-salesforces-agentforce-to-advance-ai-agenda-302488884.html\" target=\"_blank\" rel=\"noreferrer noopener\">PepsiCo Leverages Salesforce&#8217;s Agentforce to Advance AI Agenda<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/24\/university-chicago-agentforce-patient-support\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/University-of-Chicago-Medicine-Adopts-Salesforces-Agentforce-to-Elevate-Patient-Support.png?w=1024\" alt=\"University of Chicago Medicine Taps Agentforce for Patient Support\" class=\"wp-image-88102\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/University-of-Chicago-Medicine-Adopts-Salesforces-Agentforce-to-Elevate-Patient-Support.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/University-of-Chicago-Medicine-Adopts-Salesforces-Agentforce-to-Elevate-Patient-Support.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/University-of-Chicago-Medicine-Adopts-Salesforces-Agentforce-to-Elevate-Patient-Support.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/University-of-Chicago-Medicine-Adopts-Salesforces-Agentforce-to-Elevate-Patient-Support.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/University-of-Chicago-Medicine-Adopts-Salesforces-Agentforce-to-Elevate-Patient-Support.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/University-of-Chicago-Medicine-Adopts-Salesforces-Agentforce-to-Elevate-Patient-Support.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/University-of-Chicago-Medicine-Adopts-Salesforces-Agentforce-to-Elevate-Patient-Support.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/University-of-Chicago-Medicine-Adopts-Salesforces-Agentforce-to-Elevate-Patient-Support.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/University-of-Chicago-Medicine-Adopts-Salesforces-Agentforce-to-Elevate-Patient-Support.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/University-of-Chicago-Medicine-Adopts-Salesforces-Agentforce-to-Elevate-Patient-Support.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-salesforce-collaborates-with-uchicago-medicine-to-enhance-patient-support\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/24\/university-chicago-agentforce-patient-support\/\">Salesforce Collaborates with UChicago Medicine to Enhance Patient Support<\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><strong>AgentExchange partners build once, connect everywhere<\/strong><\/p>\n\n\n\n<p>With MCP and A2A support coming to AgentExchange, tech partners will now be able to connect <a href=\"https:\/\/www.salesforce.com\/blog\/connected-agents-agentexchange\" target=\"_blank\" rel=\"noreferrer noopener\">interoperable AI agents<\/a> and agent components that plug into enterprise systems out-of-the-box, without custom integrations or vendor lock-in. This improves extensibility without compromising governance, particularly in regulated environments.<\/p>\n\n\n\n<p>Over 30 industry-leading partners, including AWS, Box, Cisco, Google Cloud, IBM, Notion, PayPal, Stripe, Teradata, WRITER, and more, have already committed to listing MCP servers. They join hundreds of partners who are building agent-first tools with Salesforce\u2019s open ecosystem approach.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"88183-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"570\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=1024\" alt=\"Salesforce\u2019s Open Ecosystem Boosts Trusted Agent Interoperability\" class=\"wp-image-88183\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png 2366w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=300&amp;h=167 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=768&amp;h=428 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=1024&amp;h=570 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=1536&amp;h=856 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=2048&amp;h=1141 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=264&amp;h=147 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=500&amp;h=279 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=678&amp;h=378 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=346&amp;h=193 346w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=1218&amp;h=678 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"88183-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"2366\" height=\"1318\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=1024\" alt=\"Salesforce\u2019s Open Ecosystem Boosts Trusted Agent Interoperability\" class=\"wp-image-88183\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png 2366w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=300&amp;h=167 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=768&amp;h=428 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=1024&amp;h=570 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=1536&amp;h=856 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=2048&amp;h=1141 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=264&amp;h=147 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=500&amp;h=279 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=678&amp;h=378 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=346&amp;h=193 346w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/image.png?w=1218&amp;h=678 1218w\" sizes=\"auto, (max-width: 2366px) 100vw, 2366px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AWS: <\/strong>Agentforce will enable agents to unlock critical insights from vast repositories of unstructured data stored on AWS, leveraging a suite of MCP servers such as the Amazon Bedrock Data Automation MCP Server and Amazon Nova Canvas MCP Server. This will allow Agentforce agents to intelligently process and summarize documents, extract key information from images, transcribe and analyze audio recordings, identify crucial moments in video files, query enterprise knowledge bases, perform semantic code repository searches, and interact with databases through natural language interfaces via Aurora PostgreSQL\/MySQL MCP Servers\u2014all enhancing customer service, compliance checks, and operational reporting.<\/li>\n\n\n\n<li><strong>Box:<\/strong> Agentforce will help retrieve the latest signed NDA from a Box MCP service, including a summary of key terms. Agentforce will then post a Slack update to the relevant teams that includes the AI summarization, the contract in pdf form, and recommended next steps.<\/li>\n\n\n\n<li><strong>Google Cloud:<\/strong> Customers can unlock new Agentforce use cases by&nbsp; connecting to key Google and Google Cloud services via MCP. For example, developers will be able to seamlessly connect Agentforce to the Google Maps Platform and generative AI models like Veo, Chirp, Imagen, and Lyria, while also enabling agentic interactions with Google Cloud Databases. This can enable Agenforce actions that span location-based services, creative AI, and transactional data.&nbsp;<\/li>\n\n\n\n<li><strong>PayPal:<\/strong> Customers can now power a full range of agentic commerce capabilities by connecting Agentforce to PayPal\u2019s MCP server. They can list products, place orders, process payments, dispute claims, track shipping, manage subscriptions, issue refunds, and more with PayPal, making integrations simple and easy.<\/li>\n\n\n\n<li><strong>Stripe:<\/strong> Agentforce will enable AI agents to directly handle a wide range of Stripe functionalities via its MCP server, including real-time product lookups, quick payment link generation, subscription setup, and faster dispute management.<\/li>\n\n\n\n<li><strong>WRITER:<\/strong> Through a secure connection to WRITER&#8217;s MCP server, Agentforce will call WRITER&#8217;s enterprise-grade AI agents to automate content generation, knowledge retrieval, and compliance checks all within Salesforce workflows.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards 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srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=1024&amp;h=576 1024w, 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/VHA-Deploys-Salesforce-Powered-Agentic-Operating-System-Saving-Thousands-of-Staff-Hours-for-Frontline-Veteran-Care-2.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/vha-salesforce-agentic-os-saves-staff-hours\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tVHA Deploys Salesforce-Powered Agentic Operating System, Saving Thousands of Staff Hours for Front-Line Veteran Care\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/88172\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Salesforce accelerates the agent economy with partner ecosystem investments<\/strong><\/p>\n\n\n\n<p>As customers look to quickly integrate and scale <a href=\"https:\/\/www.salesforce.com\/agentforce\/digital-labor\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">digital labor<\/a>, Salesforce partners are helping them drive agentic transformation and adopt the next generation of Agentforce solutions with trust and confidence.<\/p>\n\n\n\n<p>To simplify its partner experience, Salesforce has brought together the AppExchange and Global Partnerships teams under a CEO, Brian Landsman, to bring product and go-to-market innovations more closely together and double down on its ecosystem strategy. This strategic commitment will bring more innovation and agility to how partners work with Salesforce at a dynamic moment in the software, AI, and technology industry. Partners are key to Salesforce\u2019s company-wide AI strategy, and the continued evolution of the AppExchange and AgentExchange is vital to their success.<\/p>\n\n\n\n<p>Consulting partners are also critical in guiding customers through their agent journey from initial proof of concept to full enterprise-wide adoption. Salesforce is focused on enabling its system integrator (SI) and consulting partners to help customers realize the full value of their agent implementations, providing innovations like <a href=\"https:\/\/partners.salesforce.com\/pdx\/s\/learn\/article\/agentforce-for-partner-community-MCYJWGSJ3PRBAG7ABSTWDE3NWFLI?language=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Partner Community<\/a> and new training, which has resulted in 272,000 AI-certified specialists.<\/p>\n\n\n\n<p>Additionally, <a href=\"https:\/\/www.salesforce.com\/partners\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Global Partnerships<\/a> and <a href=\"https:\/\/salesforceventures.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Ventures<\/a> are developing a strategic program that will accelerate the success of next generation startups building AI solutions on Agentforce. The program will offer dedicated resources, expert guidance, and streamlined access to the AgentExchange ecosystem, empowering startups to rapidly develop, integrate, and scale with Salesforce and its global customers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn about the launch of <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce 3<\/a><\/li>\n\n\n\n<li>Discover <a href=\"https:\/\/appexchange.salesforce.com\/collections\/agentforce-mcp?_ga=2.136653817.898325237.1750625612-1266968500.1745528346\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">MCP partners<\/a> who are contributing to open interoperability through AgentExchange<\/li>\n\n\n\n<li>Dive deeper into how AgentExchange is powering <a href=\"https:\/\/www.salesforce.com\/blog\/connected-agents-agentexchange\/\" target=\"_blank\" rel=\"noreferrer noopener\">connected agentic enterprises<\/a><\/li>\n\n\n\n<li>See new services from <a href=\"https:\/\/appexchange.salesforce.com\/learn\/agentforce-si-momentum\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce consulting partners<\/a> to help customers navigate agentic transformation with Agentforce<\/li>\n\n\n\n<li>Read how agentic AI is driving <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agent-economy\/\" target=\"_blank\" rel=\"noreferrer noopener\">a new economy<\/a><\/li>\n\n\n\n<li>Read the <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/agentexchange-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">AgentExchange announcement<\/a> and check out <a href=\"https:\/\/agentexchange.salesforce.com\/?_ga=2.154370872.1065407689.1744039905-397861404.1697821749&amp;_gac=1.25406799.1740675111.CjwKCAiAt4C-BhBcEiwA8Kp0Ccy0701ZVEQFw2P805P2f1Eblct0ZcpTVKUxKMnxdXTuu6bwsP77LBoCl5MQAvD_BwE\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AgentExchange<\/a><\/li>\n\n\n\n<li>Explore the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/unlocking-digital-labor-opportunity\/\" target=\"_blank\" rel=\"noreferrer noopener\">$6T digital labor opportunity driven by agentic AI<\/a><\/li>\n\n\n\n<li>Read about the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-maturity-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Maturity Model<\/a><\/li>\n\n\n\n<li>Hear from industry experts on building agent-first businesses and <a href=\"https:\/\/www.youtube.com\/watch?v=8DNyqWrBBbI\" target=\"_blank\" rel=\"noreferrer noopener\">the future of interoperability<\/a><br><strong>\u00a0<\/strong><br><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The promise of AI lies in its ability to transform businesses with digital labor, where AI agents work alongside humans. However, unleashing its potential has presented a paradox for companies: How do they embrace an open, collaborative ecosystem for innovation without sacrificing security and governance, typically associated with closed platforms that interact only with a [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":88175,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1730],"sf_theme":[21184],"sf_topic":[20528,1737,1741],"sf_product":[19930],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21199],"sf_visibility":[],"coauthors":[],"class_list":["post-88172","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-feature-stories","sf_theme-agentic-ai","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-salesforce-partners","sf_product-agentforce","sf_location-global","sf_collection-fy26-q2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce\u2019s Open Ecosystem Boosts Trusted Agent Interoperability - Salesforce<\/title>\n<meta name=\"description\" content=\"The promise of AI lies in its ability to transform businesses with digital labor, where AI agents work alongside humans. 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