{"id":88286,"date":"2025-07-01T06:00:00","date_gmt":"2025-07-01T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=88286"},"modified":"2025-08-21T15:13:45","modified_gmt":"2025-08-21T22:13:45","slug":"remarkable-agentforce-slack-scale-customer-service-it","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/","title":{"rendered":"reMarkable: Salesforce Partnership Fuels Growth and \u2018Agent-First Enterprise Vision\u2019"},"content":{"rendered":"\n<p>reMarkable, a rapidly expanding premium, paper-like tablet company, has embraced Salesforce&#8217;s unified platform \u2014 including <a href=\"https:\/\/www.salesforce.com\/slack\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a> and <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> \u2014 to overcome scaling challenges. This has helped the company cost-effectively grow customer service and internal IT support while setting the stage for an agent-first enterprise vision.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/aTkqUcd71viMvYDNKqSG56.jpg\"  data-uuid=\"aTkqUcd71viMvYDNKqSG56\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<p><strong>Why it matters: <\/strong>As companies experience rapid growth, managing internal support needs and escalated customer inquiries without ballooning costs becomes critical. reMarkable&#8217;s journey demonstrates how a unified platform, enhanced by <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a>, can enable efficient scaling, maintain high customer satisfaction, and drive a strategic shift into new markets like B2B.&nbsp;<\/p>\n\n\n\n<p><strong>Driving the news:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>reMarkable experienced significant growth in the past few years, nearing $500 million in revenue and expanding into B2B. This presented challenges in managing high volumes of customer service inquiries and B2B orders.<\/li>\n\n\n\n<li>The company adopted Salesforce&#8217;s unified platform to integrate data and systems, moving away from a piecemeal approach with disconnected tools.<\/li>\n\n\n\n<li>reMarkable launched &#8220;Mark,&#8221; an Agentforce-powered virtual agent for customer service, in just three weeks, handling over 25,000 customer conversations, and resolving 35% of inbound inquiries \u2014 and with rising NPS scores.&nbsp;<\/li>\n\n\n\n<li>reMarkable plans to expand its &#8220;agent-first enterprise strategy&#8221; with visionary use cases for commerce, sales, marketing, and product adoption.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>With Agentforce, we&#8217;re transforming customer service, providing faster and more efficient support.<\/p>\n<cite>Philip Hess, CEO, reMarkable<\/cite><\/blockquote>\n\n\n\n<p><strong>Between the lines: <\/strong>This work also underscores the value of a &#8220;human-first&#8221; approach that allows customers to choose between AI and human interaction, aligning with reMarkable&#8217;s premium brand.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;With Agentforce, we&#8217;re transforming customer service, providing faster and more efficient support,\u201d said Philip Hess, CEO at reMarkable.<\/li>\n<\/ul>\n\n\n\n<p><strong>The Saga story: <\/strong>The company also launched &#8220;Saga,&#8221; an internal IT help desk agent powered by Agentforce and embedded in Slack, to streamline employee support and reduce repetitive tasks like password resets, freeing up their IT team.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Collaboration is super important for us, and Slack has always been at the center of how we collaborate at reMarkable,\u201d Cormier continued. &#8220;reMarkable is all about focused work time, and being able to create workflows directly from Slack, with the help of the agents creating those perfect workflows, that&#8217;s something I&#8217;m super excited about.&#8221;<\/li>\n\n\n\n<li>&#8220;Our employees are passionate about spending time thinking and being creative. By implementing Saga in Slack, our employees were able to easily get IT help quickly, allowing them to focus on their work. It was a huge time saver and success for our teams,\u201d said Nico Cormier, CTO of reMarkable.<\/li>\n<\/ul>\n\n\n\n<p><strong>A unified platform: <\/strong>Unlike siloed competitor tools, Salesforce provides reMarkable with a unified platform that integrates customer data, metadata, AI agents, and apps like <a href=\"https:\/\/www.salesforce.com\/marketing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Marketing Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/sales\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>, and <a href=\"https:\/\/www.salesforce.com\/service\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>. And reMarkable\u2019s rapid three-week deployment of Mark showcased the ability of Salesforce Professional Services to deliver significant impact on aggressive timelines.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;The experience working with Salesforce Professional Services was very good. They&#8217;ve provided both specialist expertise across the Salesforce Platform and, when needed, development support as well,\u201d said Per Thomas Indrelid, CIO at reMarkable.<\/li>\n<\/ul>\n\n\n\n<p><strong>Go deeper: <\/strong>reMarkable is actively co-creating concepts together with Salesforce, including plans for a commerce agent for B2B customer support, sales agents for lead nurturing and coaching, and segmentation and feedback agents for personalized marketing and product development. This expansion further solidifies reMarkable&#8217;s commitment to an &#8220;agent-first enterprise vision,\u201d driven by Salesforce.<\/p>\n\n\n\n<p><strong>What\u2019s next: <\/strong>reMarkable has also partnered with Slack to launch a powerful new integration that connects focused, distraction-free thinking with seamless collaboration. With just a few taps, users can now share handwritten notes, sketches, and ideas directly from their reMarkable paper tablet into Slack, making it easier than ever to bring deep work into the flow of daily teamwork.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cThe reMarkable paper tablet is where people begin their journey of thinking \u2014 a space for unstructured, creative exploration,\u201d said Cormier. \u201cBut we quickly saw that when there&#8217;s friction between where ideas are formed and where work happens, momentum is lost. Connecting reMarkable to Slack was the natural next step \u2014 an intuitive bridge between focused thinking and fast-paced collaboration.\u201d<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Slack x reMarkable | Transfer Notes with a Tap\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/NHFeuFrx61E?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93054\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/linked-content\/introducing-the-new-agentexchange-one-unified-marketplace-for-the-agentic-enterprise\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Introducing-the-new-AgentExchange.png?w=1024\" class=\"content-card__image\" alt=\"View of the new AgentExchange marketplace\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Introducing-the-new-AgentExchange.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Introducing-the-new-AgentExchange.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Introducing-the-new-AgentExchange.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Introducing-the-new-AgentExchange.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Introducing-the-new-AgentExchange.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Introducing-the-new-AgentExchange.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Introducing-the-new-AgentExchange.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Introducing-the-new-AgentExchange.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Introducing-the-new-AgentExchange.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Introducing-the-new-AgentExchange.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/linked-content\/introducing-the-new-agentexchange-one-unified-marketplace-for-the-agentic-enterprise\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tIntroducing the new AgentExchange\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93018\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/tdx-2026-live-blog\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog.png?w=1024\" class=\"content-card__image\" alt=\"TDX Live Blog 2026\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX-2026-Newsroom-Live-Blog.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/tdx-2026-live-blog\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tLive from TDX\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t1 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/88286\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Watch and learn about <a href=\"https:\/\/slack.com\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">how agents become teammates with Agentforce in Slack<\/a><\/li>\n\n\n\n<li>Read more about <a href=\"https:\/\/slack.com\/blog\/productivity\/when-work-isnt-working-agents-inside-slack-hold-the-answer\" target=\"_blank\" rel=\"noreferrer noopener\">bringing AI agents into Slack<\/a><\/li>\n\n\n\n<li>Learn more about the <a href=\"https:\/\/remarkable.com\/clp\/remarkable-slack-ideas-into-action?utm_medium=business_partner&amp;utm_source=salesforce&amp;utm_campaign=slack_integration_v1\" target=\"_blank\" rel=\"noreferrer noopener\">Slack + reMarkable integration<\/a>, where Slack customers will receive 10% off reMarkable paper tablets when they buy 10 or more reMarkable devices<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>reMarkable, a rapidly expanding premium, paper-like tablet company, has embraced Salesforce&#8217;s unified platform \u2014 including Slack and Agentforce \u2014 to overcome scaling challenges. This has helped the company cost-effectively grow customer service and internal IT support while setting the stage for an agent-first enterprise vision. Why it matters: As companies experience rapid growth, managing internal [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":88299,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[19390],"sf_theme":[1917],"sf_topic":[20528,21187,1744],"sf_product":[19930,2410],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21199],"sf_visibility":[],"coauthors":[],"class_list":["post-88286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots-customer-stories","sf_theme-customer-engagement","sf_topic-agents","sf_topic-ai","sf_topic-customer-success","sf_product-agentforce","sf_product-slack","sf_location-global","sf_collection-fy26-q2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Remarkable Uses Agentforce, Slack to Scale Customer Service and IT - Salesforce<\/title>\n<meta name=\"description\" content=\"reMarkable, a rapidly expanding premium, paper-like tablet company, has embraced Salesforce&#039;s unified platform \u2014 including Slack and Agentforce \u2014 to\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"reMarkable: Salesforce Partnership Fuels Growth and \u2018Agent-First Enterprise Vision\u2019\" \/>\n<meta property=\"og:description\" content=\"reMarkable, a rapidly expanding premium, paper-like tablet company, has embraced Salesforce&#039;s unified platform \u2014 including Slack and Agentforce \u2014 to\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-01T13:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-21T22:13:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/07\/reMarkable-CIO_-Salesforce-Partnership-Fuels-Growth-and-\u2018Agent-First-Enterprise-Vision.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"reMarkable: Salesforce Partnership Fuels Growth and \u2018Agent-First Enterprise Vision\u2019\",\"datePublished\":\"2025-07-01T13:00:00+00:00\",\"dateModified\":\"2025-08-21T22:13:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/\"},\"wordCount\":738,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/07\/reMarkable-CIO_-Salesforce-Partnership-Fuels-Growth-and-\u2018Agent-First-Enterprise-Vision.png\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/\",\"name\":\"Remarkable Uses Agentforce, Slack to Scale Customer Service and IT - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/07\/reMarkable-CIO_-Salesforce-Partnership-Fuels-Growth-and-\u2018Agent-First-Enterprise-Vision.png\",\"datePublished\":\"2025-07-01T13:00:00+00:00\",\"dateModified\":\"2025-08-21T22:13:45+00:00\",\"description\":\"reMarkable, a rapidly expanding premium, paper-like tablet company, has embraced Salesforce's unified platform \u2014 including Slack and Agentforce \u2014 to\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/07\/reMarkable-CIO_-Salesforce-Partnership-Fuels-Growth-and-\u2018Agent-First-Enterprise-Vision.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/07\/reMarkable-CIO_-Salesforce-Partnership-Fuels-Growth-and-\u2018Agent-First-Enterprise-Vision.png\",\"width\":1200,\"height\":675,\"caption\":\"Remarkable Uses Agentforce, Slack to Scale Customer Service and IT\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"name\":\"Salesforce\",\"description\":\"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"width\":1200,\"height\":630,\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/salesforce\/\",\"https:\/\/x.com\/salesforcenews\",\"https:\/\/www.linkedin.com\/company\/salesforce\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Remarkable Uses Agentforce, Slack to Scale Customer Service and IT - Salesforce","description":"reMarkable, a rapidly expanding premium, paper-like tablet company, has embraced Salesforce's unified platform \u2014 including Slack and Agentforce \u2014 to","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/","og_locale":"en_US","og_type":"article","og_title":"reMarkable: Salesforce Partnership Fuels Growth and \u2018Agent-First Enterprise Vision\u2019","og_description":"reMarkable, a rapidly expanding premium, paper-like tablet company, has embraced Salesforce's unified platform \u2014 including Slack and Agentforce \u2014 to","og_url":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/salesforce\/","article_published_time":"2025-07-01T13:00:00+00:00","article_modified_time":"2025-08-21T22:13:45+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/07\/reMarkable-CIO_-Salesforce-Partnership-Fuels-Growth-and-\u2018Agent-First-Enterprise-Vision.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_creator":"@salesforcenews","twitter_site":"@salesforcenews","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/"},"author":{"name":"","@id":""},"headline":"reMarkable: Salesforce Partnership Fuels Growth and \u2018Agent-First Enterprise Vision\u2019","datePublished":"2025-07-01T13:00:00+00:00","dateModified":"2025-08-21T22:13:45+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/"},"wordCount":738,"publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/07\/reMarkable-CIO_-Salesforce-Partnership-Fuels-Growth-and-\u2018Agent-First-Enterprise-Vision.png","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/","url":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/","name":"Remarkable Uses Agentforce, Slack to Scale Customer Service and IT - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/07\/reMarkable-CIO_-Salesforce-Partnership-Fuels-Growth-and-\u2018Agent-First-Enterprise-Vision.png","datePublished":"2025-07-01T13:00:00+00:00","dateModified":"2025-08-21T22:13:45+00:00","description":"reMarkable, a rapidly expanding premium, paper-like tablet company, has embraced Salesforce's unified platform \u2014 including Slack and Agentforce \u2014 to","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/stories\/remarkable-agentforce-slack-scale-customer-service-it\/#primaryimage","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/07\/reMarkable-CIO_-Salesforce-Partnership-Fuels-Growth-and-\u2018Agent-First-Enterprise-Vision.png","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/07\/reMarkable-CIO_-Salesforce-Partnership-Fuels-Growth-and-\u2018Agent-First-Enterprise-Vision.png","width":1200,"height":675,"caption":"Remarkable Uses Agentforce, Slack to Scale Customer Service and IT"},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/news\/#website","url":"https:\/\/www.salesforce.com\/news\/","name":"Salesforce","description":"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.","publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/news\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/news\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","width":1200,"height":630,"caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforce\/","https:\/\/x.com\/salesforcenews","https:\/\/www.linkedin.com\/company\/salesforce\/"]}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/07\/reMarkable-CIO_-Salesforce-Partnership-Fuels-Growth-and-\u2018Agent-First-Enterprise-Vision.png","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/88286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/comments?post=88286"}],"version-history":[{"count":8,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/88286\/revisions"}],"predecessor-version":[{"id":88327,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/88286\/revisions\/88327"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media\/88299"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media?parent=88286"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/categories?post=88286"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/tags?post=88286"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_content_type?post=88286"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_theme?post=88286"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_topic?post=88286"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_product?post=88286"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_industry?post=88286"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_role?post=88286"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=88286"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_location?post=88286"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_collection?post=88286"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_visibility?post=88286"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/coauthors?post=88286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}