{"id":88541,"date":"2025-07-21T08:00:00","date_gmt":"2025-07-21T15:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=88541"},"modified":"2025-08-22T09:54:02","modified_gmt":"2025-08-22T16:54:02","slug":"agentforce-for-partner-community-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-partner-community-announcement\/","title":{"rendered":"Agentforce Boosts Salesforce Partner Support, Handling Over 19,000 Requests Since Inception"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>&nbsp;&nbsp;Salesforce has deployed a custom agent, called \u201cAgentforce for Partner Community,\u201d to answer partner questions around the clock<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>Agentforce for Partner Community engages 120,000 monthly users<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>Agentforce frees Salesforce partners to accelerate customer AI rollouts<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>The rapid rise of <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a> introduces an immense <a href=\"https:\/\/www.salesforce.com\/form\/agentforce\/maximizing-roi-with-agentforce\/?ve=g-recaptcha-response\" target=\"_blank\" rel=\"noreferrer noopener\">$6 trillion digital labor opportunity<\/a> set to reshape and benefit the global technology ecosystem, including Salesforce partners and System Integrators (SIs). But it also presents challenges like complex infrastructure and data silos that leave many potential adopters unsure of how to begin or scale AI effectively.\u00a0<\/p>\n\n\n\n<p>With their ability to identify and develop specific use cases for tailored and effective AI solutions, partners are a critical part of the front line of helping customers accelerate agent adoption and implementation.<\/p>\n\n\n\n<p>To support these vital implementations, Salesforce is investing in its partner ecosystem with innovative tools and resources. The latest investment includes <a href=\"https:\/\/partners.salesforce.com\/pdx\/s\/learn\/article\/agentforce-for-partner-community-MCYJWGSJ3PRBAG7ABSTWDE3NWFLI?language=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Partner Community<\/a>, an AI agent embedded in \u200cSalesforce&#8217;s Partner Community experience that provides 24\/7 conversational support grounded in technical and program knowledge.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-boosting-partner-efficiency-with-conversational-ai\"><strong>Boosting partner efficiency with conversational AI<\/strong><\/h2>\n\n\n\n<p>Launched in late March 2025, Agentforce for Partner Community elevates Salesforce\u2019s service for partners of all sizes, allowing them to benefit from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Self-service access to information:<\/strong> The <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agent<\/a> provides quick answers to common questions from Partner Community visitors, reducing the need to log cases and saving time searching for information.<\/li>\n\n\n\n<li><strong>Tailored responses based on partner record: <\/strong>Because Agentforce is grounded in CRM data on <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>,<strong> <\/strong>the agent will be able to provide instant insights, including personalized responses based on partner program level, scorecard data, benefits, certifications, and tiering \u2014 eliminating guesswork and saving time.<\/li>\n\n\n\n<li><strong>Automation of Trial Org requests: <\/strong>Partners can easily initiate Trial Org extensions by asking the AI agent: \u201cCan I extend a Trial Org?\u201d The AI agent will then gather the required information to determine eligibility, create a case, and complete the action to extend the Trial Org. This feature improves accuracy in handling requests and delivers quicker resolution times.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce-as-customer-zero\"><strong>Salesforce as \u201ccustomer zero\u201d<\/strong><\/h2>\n\n\n\n<p>Agentforce for Partner Community reflects Salesforce\u2019s broader &#8220;customer zero&#8221; approach \u2014 using its own products at scale to test, improve, and prove value before taking them to market.<\/p>\n\n\n\n<p>Salesforce first deployed Agentforce on its own Salesforce Help and Salesforce.com sites to provide 24\/7 AI-powered support. Since launching in October of 2024, the platform has handled <a href=\"https:\/\/www.salesforce.com\/blog\/support-requests-agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">over 1 million customer conversations<\/a>, resolving more than 84% of questions autonomously. This has significantly reduced costly human escalations and improved response times.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\t1 Million Support Requests Handled by Agentforce, and We\u2019re Just Getting Started.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/blog\/support-requests-agentforce\/\" target=\"_blank\">\n\t\t\t\t<span>READ THE STORY<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>Salesforce\u2019s internal use of Agentforce goes far beyond customer support. The company now uses agents to nurture sales leads at scale, deliver tailored training and career recommendations for employees, generate millions of lines of code to increase developer productivity, and automate routine communications within Slack workflows, all while continuously capturing learnings to improve agent performance and user experience.<\/p>\n\n\n\n<p>By using Agentforce across its business, Salesforce gains firsthand insights to refine the platform and set the standard for what great looks like in the era of <a href=\"https:\/\/www.salesforce.com\/agentforce\/digital-labor\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital labor<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-differentiated-ai-driven-partner-experience-drives-real-world-impact-nbsp\"><strong>Differentiated AI-driven partner experience drives real-world impact&nbsp;<\/strong><\/h2>\n\n\n\n<p>In the three months since Agentforce for Partner Community\u2019s launch, more than 19,000 requests have been handled, averaging 1,400 conversations per week. In total, 120,000 monthly Partner Community users are engaging with the platform.<\/p>\n\n\n\n<p>Natasa Marinkovic, Vice President of Marketing and Alliances at Atrium.ai, highlighted how the agent reduces Atrium.ai\u2019s information search time by approximately 75% and allows her team to focus more on the customer experience.<\/p>\n\n\n\n<p>\u201cAgentforce for Partner Community has been transformational in terms of how we engage with Salesforce, one of our primary partners,\u201d she said. \u201cThis is not a capability that we have across our other partnerships in the ecosystem right now.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Agentforce for Partner Community has been transformational in terms of how we engage with Salesforce, one of our primary partners. This is not a capability that we have across our other partnerships in the ecosystem right now.<\/p>\n<cite>Natasa Marinkovic, Vice President of Marketing and Alliances at Atrium.ai<\/cite><\/blockquote>\n\n\n\n<p>Lynne Feeney, Director of Salesforce Partnership and Strategic Alliances at Wilco Source, a CitiusTech company, said, \u201cAgentforce for Partner Community is a very helpful tool and I use the agent as my first point of reference for information.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-driving-agentic-success-together\"><strong>Driving agentic success together<\/strong><\/h2>\n\n\n\n<p>As Salesforce continues to launch partner-focused innovations like the newly <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">expanded AgentExchange<\/a>, partners will continue to receive resources and tools that enable them to help customers rapidly realize the full value of Agentforce implementations.<\/p>\n\n\n\n<p>Phil Samenuk, Salesforce\u2019s SVP of Global Alliances &amp; Channels and Outsourcing Service Providers, said, \u201cOur partners are essential in helping CIOs and business leaders define AI strategies, assess organizational readiness, and create phased roadmaps for adoption. Agentforce for Partner Community is a critical part of Salesforce\u2019s broader vision to help partners lead in agentic AI adoption and delivery.\u201d&nbsp;<\/p>\n\n\n\n<p>With training, workshops, an <a href=\"https:\/\/www.salesforce.com\/en-us\/wp-content\/uploads\/sites\/4\/documents\/partners\/readiness\/agentforce-partner-guidebook-si-partners.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Partner Guidebook<\/a>, AI certifications, and opportunities to build their own agents, over 272,000 consultants working for Salesforce partners have completed AI certifications, and these consultants have built over 18,000 agents. Salesforce consulting partners have also <a href=\"https:\/\/appexchange.salesforce.com\/learn\/agentforce-si-momentum\" target=\"_blank\" rel=\"noreferrer noopener\">launched new services<\/a> tailored to help customers navigate agentic transformation with Agentforce.<\/p>\n\n\n\n<p>&#8220;As companies increasingly turn to AI agents, the partnership ecosystem is crucial,&#8221; continued Samenuk. &#8220;Through resources like Agentforce for Partner Community, Salesforce and its partners together are uniquely positioned to meet rising demands for digital labor and drive the next era of agent-first businesses.&#8221;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn about the launch of <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce 3<\/a><\/li>\n\n\n\n<li>See new services from <a href=\"https:\/\/appexchange.salesforce.com\/learn\/agentforce-si-momentum\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce consulting partners<\/a> to help customers navigate agentic transformation with Agentforce<\/li>\n\n\n\n<li>Learn how <a href=\"https:\/\/www.salesforce.com\/news\/stories\/open-ecosystem-drives-trusted-agent-interoperability\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u2019s open ecosystem<\/a> is driving trusted agent interoperability<\/li>\n\n\n\n<li>Discover <a href=\"https:\/\/appexchange.salesforce.com\/collections\/agentforce-mcp?_ga=2.136653817.898325237.1750625612-1266968500.1745528346\" target=\"_blank\" rel=\"noreferrer noopener\">MCP partners<\/a> who are contributing to open interoperability through AgentExchange<\/li>\n\n\n\n<li>Read how agentic AI is driving <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agent-economy\/\" target=\"_blank\" rel=\"noreferrer noopener\">a new economy<\/a><\/li>\n\n\n\n<li>Read the <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/agentexchange-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">AgentExchange announcement<\/a> and check out <a href=\"https:\/\/agentexchange.salesforce.com\/?_ga=2.154370872.1065407689.1744039905-397861404.1697821749&amp;_gac=1.25406799.1740675111.CjwKCAiAt4C-BhBcEiwA8Kp0Ccy0701ZVEQFw2P805P2f1Eblct0ZcpTVKUxKMnxdXTuu6bwsP77LBoCl5MQAvD_BwE\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AgentExchange<\/a><\/li>\n\n\n\n<li>Hear from industry experts on <a href=\"https:\/\/www.youtube.com\/watch?v=8DNyqWrBBbI\" target=\"_blank\" rel=\"noreferrer noopener\">building agent-first businesses<\/a> and the future of interoperability&nbsp;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;&nbsp;Salesforce has deployed a custom agent, called \u201cAgentforce for Partner Community,\u201d to answer partner questions around the clock Agentforce for Partner Community engages 120,000 monthly users Agentforce frees Salesforce partners to accelerate customer AI rollouts The rapid rise of agentic AI introduces an immense $6 trillion digital labor opportunity set to reshape and benefit the [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":88543,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[21184],"sf_topic":[20528,21187,1757,1741],"sf_product":[19930],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21171,21199],"sf_visibility":[],"coauthors":[],"class_list":["post-88541","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-agentic-ai","sf_topic-agents","sf_topic-ai","sf_topic-customer-service-and-support","sf_topic-salesforce-partners","sf_product-agentforce","sf_location-global","sf_collection-customer-zero","sf_collection-fy26-q2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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