{"id":88633,"date":"2025-07-22T06:00:00","date_gmt":"2025-07-22T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=88633"},"modified":"2025-08-22T09:55:52","modified_gmt":"2025-08-22T16:55:52","slug":"regal-rexnord-agentforce-optimizes-supply-chain","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/regal-rexnord-agentforce-optimizes-supply-chain\/","title":{"rendered":"How an Industrial Giant Is Optimizing Supply Chains and Boosting Growth with Salesforce"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow-box is-style-takeaways\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-471ecb11ca02c2e7ea813f9dd3857484\" id=\"h-key-takeaways\">Key Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>In response to a complex merger and the global pandemic, industrial giant Regal Rexnord fundamentally transformed its technology stack by embracing Salesforce CRM, order management, integration (MuleSoft), and AI technologies.&nbsp;<\/em><\/li>\n\n\n\n<li><em>This strategic shift enabled them to streamline a vast and complicated supply chain, reduce customer service onboarding time, improve CSAT scores, and enhance order processing efficiency.&nbsp;<\/em><\/li>\n\n\n\n<li>The company is now leveraging Salesforce&#8217;s AI-powered service platform and is actively testing agentic AI to pave the way for further automation of manual efforts, such as managing thousands of suppliers and delivery updates.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Regal Rexnord \u2212 a U.S. company headquartered in Milwaukee, Wisconsin \u2014 might not be a household name. But the products it manufactures help make modern life a lot more comfortable.<\/p>\n\n\n\n<p>The company, which has about 30,000 employees and thousands of suppliers across North America, Europe, and Asia, produces automation, motion control, power transmission, and air-moving technologies that power data centers, industrial vehicles and equipment, and more.<\/p>\n\n\n\n<p>But Regal Rexnord\u2019s vast product inventory and highly complex global supply chain left the industrial conglomerate exposed following a merger and a global pandemic, forcing a fundamental rethink of its technology stack.&nbsp;<\/p>\n\n\n\n<p>The company&#8217;s response\u200c \u2014 \u200ca wholesale embrace of Salesforce <a href=\"https:\/\/www.salesforce.com\/crm\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">CRM<\/a>, <a href=\"https:\/\/www.salesforce.com\/commerce\/order-management\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">order management<\/a>, <a href=\"https:\/\/www.salesforce.com\/mulesoft\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">integration<\/a>, and <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI technology<\/a> \u2014 \u200coffers a template for how manufacturers can navigate volatile operating environments while positioning themselves for the next phase of growth.<\/p>\n\n\n\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/mPUMNrG5pxhe337Ck7bm2X.jpg\"  data-uuid=\"mPUMNrG5pxhe337Ck7bm2X\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-transforming-the-tech-stack-nbsp\"><strong>Transforming the tech stack&nbsp;<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/in\/robertfederer\/\" target=\"_blank\" rel=\"noreferrer noopener\">Robert Federer<\/a>, Vice President and General Manager, Regal Rexnord, recently likened the Covid pandemic\u2019s impact on supply chains to a \u201cmassive bullwhip effect.\u201d<\/p>\n\n\n\n<p>There was a sudden fall in consumer demand. Factories and production sites were shuttered. \u201cProduction was idled across the globe,\u201d recalled Federer.&nbsp;&nbsp;<\/p>\n\n\n\n<p>The real challenge, however, came a year later when economies opened up again. Demand for products surged, which overwhelmed some company supply chains, including Regal\u2019s.<\/p>\n\n\n\n<p>\u201cWe saw more orders than we could fill,\u201d said Federer.&nbsp;<\/p>\n\n\n\n<p>In 2021, Regal <a href=\"https:\/\/www.regalrexnord.com\/news\/regal-completes-merger-with-rexnord-pmc-creating-regal-rexnord-corporation?srsltid=AfmBOoo4zIWgYlKUYKauwFR309AWZqSNIZKlqnbpjV6mWwlmlHcr93U3\" target=\"_blank\" rel=\"noreferrer noopener\">merged with Rexnord Process and Motion Control (PMC)<\/a> to become Regal Rexnord Corporation. This compounded pandemic-driven pressures. As the company grew larger, strategic and operational shifts created a massive web of disparate, siloed technology systems and processes.<\/p>\n\n\n\n<p>In early 2023, Regal Rexnord began working with Salesforce to streamline their vastly complicated supply chain tech stack \u2014 which by now included various channels and more than 20+ ERP systems.<\/p>\n\n\n\n<p>\u201cWe had a golden opportunity to kind of rethink what we wanted our technology stack to be and really audit what we felt were our strengths and what were our weaknesses,\u201d said Federer. \u201cWe got an opportunity to say, what will we do long-term?\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We had a golden opportunity to kind of rethink what we wanted our technology stack to be and really audit what we felt were our strengths and what were our weaknesses. We got an opportunity to say, what will we do long-term?<\/p>\n<cite>Robert Federer, Vice President and General Manager, Regal Rexnord<\/cite><\/blockquote>\n\n\n\n<p>The company began by moving their service users \u2014 those who quote, interact with support requests, and provide updates on orders \u2014 onto Salesforce Order Management. That, combined with \u200cSalesforce&#8217;s <a href=\"https:\/\/www.salesforce.com\/sales\/cpq\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">CPQ (Configure, Price, Quote) sales tool<\/a>, enabled Regal Rexnord to see and process all of their orders in one place. With all of a customer\u2019s information in one place, rather than spread across disparate Enterprise Resource Planning (ERP) systems, Regal Rexnord was able to reduce the time it took to onboard new customer service reps. The more intuitive and user-friendly interface also helped reps streamline order processing, which in turn improved CSAT scores.&nbsp;<\/p>\n\n\n\n<p>Underpinning this technology is Salesforce\u2019s integration and automation solution, MuleSoft. The software acts as a sort of central nervous system, connecting all of Regal Rexnord\u2019s strategic platforms to the Salesforce OMS and CPQ tools. For a company that had undergone a series of complex mergers, leaving a tangled web of systems, this was critical. For example, an integration between Salesforce and Regal Rexnord\u2019s multiple ERPs allowed reps to split orders and move customers to a single PO, regardless of where they originated from.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92984\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/asymbl-engine-slackbot-use-cases\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=1024\" class=\"content-card__image\" alt=\"How Engine and Asymbl Use Slackbot\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/asymbl-engine-slackbot-use-cases\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tHow Engine and Asymbl Are Putting Slackbot to Work\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/88633\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-an-ai-powered-future\"><strong>An AI-powered future<\/strong><\/h2>\n\n\n\n<p>Efforts like these are also paving the way for Regal Rexnord to take advantage of the next wave of technology \u2014 AI.<\/p>\n\n\n\n<p>Regal Rexnord will now be using Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/service\/ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI-powered service platform<\/a> to help customer service agents quickly generate written responses to things like common customer questions. Without needing to spend time and energy crafting these messages on their own, Regal Rexnord reps have had more time to focus on revenue-generating opportunities.\u00a0<\/p>\n\n\n\n<p>The company is eyeing agentic AI to scale these results. <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic AI<\/a>, the technology that powers <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a>, can understand and \u200crespond to customer inquiries without human intervention \u2014 and is widely predicted to be the next big thing in AI.&nbsp;<\/p>\n\n\n\n<p>By 2028, one in three (33%) enterprise software applications will include agentic AI, up from less than 1% in 2024, with at least 15% of day-to-day work decisions being made autonomously through AI agents, research company Gartner has <a href=\"https:\/\/www.gartner.com\/en\/articles\/ai-agents\">forecast<\/a>.<\/p>\n\n\n\n<p>Today, Regal Rexnord is testing an out-of-the-box AI agent built inside of Salesforce Order Management. By retrieving order data from both Regal\u2019s ERP and order management systems, Agentforce can answer the most common customer question \u2212 \u201cWhere\u2019s my order?\u201d \u2212 without needing any of a rep\u2019s time.<\/p>\n\n\n\n<p>This helps the company automate a tedious, repetitive but essential task previously done by employees in favor of more strategic work, noted Federer. It also helps the company respond more quickly (and around-the-clock) to customers looking for their order status.<\/p>\n\n\n\n<p>\u201cHaving an agent sit inside of that ecosystem, we\u2019re moving faster than we would otherwise,\u201d he said.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Having an agent sit inside of that ecosystem, we\u2019re moving faster than we would otherwise.<\/p>\n<cite>Robert Federer, Vice President and General Manager, Regal Rexnord<\/cite><\/blockquote>\n\n\n\n<p>This speedy response time, Federer says, is helping the company grow.<\/p>\n\n\n\n<p>\u201cFrom a top-line growth perspective, any time you\u2019re increasing customer satisfaction and customer loyalty scores, that helps you grow,\u201d he said.<\/p>\n\n\n\n<p>The next step in Regal Rexnord\u2019s multi-year AI transformation includes testing custom agents built on Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> platform for other business use cases, including larger projects, across its business.&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u201cWe have a lot of experimentation going [with Agentforce] across our organization with our different teams,\u201d said Federer. \u201cFor example, we are executing a project on the SIOP [sales, inventory, and operations planning] and supply chain side,\u201d said Federer.<\/p>\n\n\n\n<p>Agentforce can \u201cautomate a tremendous amount of manual effort [helping to] manage thousands of suppliers and communications and change the dates of deliveries that all have to be updated in our systems of record,\u201d he said.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92799\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024\" class=\"content-card__image\" alt=\"Agentforce Gets Second-Level Compliance with EU Cloud Code of Conduct\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tAgentforce Obtains Second-Level Compliance with the EU Cloud Code of Conduct\u00a0\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t1 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/88633\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ai-inflection-point\"><strong>AI inflection point<\/strong><\/h2>\n\n\n\n<p>As for the future, Federer is excited about the potential to use Agentforce for \u201cwin-loss analysis\u201d \u2212 a system to help businesses understand why they win or lose sales opportunities.<\/p>\n\n\n\n<p>He describes AI agents, paired with the company\u2019s own data, as \u201ctransformation technology.\u201d<\/p>\n\n\n\n<p>\u201c[Imagine] having years of data of win-loss analysis and pricing information in Salesforce, having consolidated quotes and orders and opportunities in one platform,\u201d said Federer. \u201cAn agent can analyze [the data in aggregate], versus the old legacy world of having customers\u2019 information across numerous ERPs.\u201d<\/p>\n\n\n\n<p>Federer clearly believes in the opportunity to use AI agent technology to modernize Regal\u2019s manufacturing business.<\/p>\n\n\n\n<p>The journey has only just begun.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>See how AI agents <a href=\"https:\/\/www.salesforce.com\/news\/stories\/smbs-agentic-ai-results\/\" target=\"_blank\" rel=\"noreferrer noopener\">provide a competitive advantage for SMBs<\/a>&nbsp;<\/li>\n\n\n\n<li>Learn about Goodyear\u2019s journey to <a href=\"https:\/\/www.salesforce.com\/news\/stories\/goodyear-agentforce-sales-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">reinvent tire sales and customer experiences with Agentforce<\/a><\/li>\n\n\n\n<li>Discover how leading companies of all sizes and industries are <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-data-cloud-platform-customer-success\/\" target=\"_blank\" rel=\"noreferrer noopener\">transforming to become Agentforce companies<\/a>&nbsp;<\/li>\n\n\n\n<li>Explore Agentforce and Data Cloud <a href=\"https:\/\/www.salesforce.com\/customer-stories\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">customer stories<\/a><\/li>\n\n\n\n<li>Read about <a href=\"https:\/\/www.salesforce.com\/news\/stories\/how-data-cloud-powers-agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">how Data Cloud powers Agentforce<\/a><\/li>\n\n\n\n<li>Join the new <a href=\"https:\/\/trailhead.salesforce.com\/trailblazer-community\/groups\/0F94V0000002E89?tab=members&amp;sort=LAST_MODIFIED_DATE_DESC&amp;_ga=2.130354124.234420497.1731940103-1913714606.1731871832\" target=\"_blank\" rel=\"noreferrer noopener\">Agentblazer<\/a> and <a href=\"https:\/\/trailhead.salesforce.com\/trailblazer-community\/groups\/0F94V000000DYhhSAG?tab=discussion\" target=\"_blank\" rel=\"noreferrer noopener\">Datablazer<\/a> communities<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Key Takeaways Regal Rexnord \u2212 a U.S. company headquartered in Milwaukee, Wisconsin \u2014 might not be a household name. But the products it manufactures help make modern life a lot more comfortable. The company, which has about 30,000 employees and thousands of suppliers across North America, Europe, and Asia, produces automation, motion control, power transmission, [&hellip;]<\/p>\n","protected":false},"author":127,"featured_media":88635,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":84111,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[19390],"sf_theme":[1917],"sf_topic":[21187,1757,1744],"sf_product":[19930],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21199],"sf_visibility":[],"coauthors":[2027],"class_list":["post-88633","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots-customer-stories","sf_theme-customer-engagement","sf_topic-ai","sf_topic-customer-service-and-support","sf_topic-customer-success","sf_product-agentforce","sf_location-global","sf_collection-fy26-q2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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