{"id":89703,"date":"2025-09-22T08:30:00","date_gmt":"2025-09-22T15:30:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=89703"},"modified":"2025-09-22T08:28:55","modified_gmt":"2025-09-22T15:28:55","slug":"eu-data-act","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/eu-data-act\/","title":{"rendered":"What Salesforce Customers Need to Know About the EU Data Act"},"content":{"rendered":"\n<p>On September 12, 2025, the EU <a href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=CELEX%3A32023R2854&amp;qid=1746000578809\" target=\"_blank\" rel=\"noreferrer noopener\">Data Act<\/a> went into effect, giving customers more control over their data. This includes the right to access, transfer, or delete their data, providing greater flexibility and interoperability.\u00a0<\/p>\n\n\n\n<p><strong>What does this mean for Salesforce customers?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>They can now request to switch providers or move data in-house at any time.<\/li>\n\n\n\n<li>Customers can also request data deletion without switching.<\/li>\n\n\n\n<li>These rights apply to all EU\/EEA customers, whether new or already under contract with Salesforce.<\/li>\n<\/ul>\n\n\n\n<p>Salesforce\u2019s #1 value is trust, and the company takes compliance requirements very seriously. The company updated its online services terms with a <a href=\"https:\/\/www.salesforce.com\/en-us\/wp-content\/uploads\/sites\/4\/documents\/legal\/Agreements\/EU_data_act_addenda.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">dedicated Data Act Addendum<\/a> to address customer needs.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tRead the EU Data Act FAQs.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/en-us\/wp-content\/uploads\/sites\/4\/documents\/legal\/Agreements\/data-act-faq.pdf\" target=\"_blank\">\n\t\t\t\t<span>CLICK HERE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check out the <a href=\"https:\/\/www.salesforce.com\/en-us\/wp-content\/uploads\/sites\/4\/documents\/legal\/Agreements\/data-act-faq.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Data Act FAQs<\/a> to see how Salesforce has prepared for the EU Data Act<\/li>\n\n\n\n<li>Contact your Account Executive or dedicated Account team to discuss options, or open a case with the Salesforce Customer Support team via the <a href=\"https:\/\/help.salesforce.com\/s\/?language=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">Help community<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>On September 12, 2025, the EU Data Act went into effect, giving customers more control over their data. This includes the right to access, transfer, or delete their data, providing greater flexibility and interoperability.\u00a0 What does this mean for Salesforce customers? Salesforce\u2019s #1 value is trust, and the company takes compliance requirements very seriously. The [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":89705,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[],"sf_topic":[2798,1769],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1830],"sf_collection":[],"sf_visibility":[12254],"coauthors":[],"class_list":["post-89703","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_topic-data","sf_topic-public-policy","sf_location-europe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Update on the EU Data Act. - Salesforce<\/title>\n<meta name=\"description\" content=\"On September 12, 2025, the EU Data Act went into effect, giving customers more control over their data. 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